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Best Integration Platform in the Business
What do you like best about the product?
The functionality of Tray's workflow builder is what stands out amongst the competition. You can easily apply engineering concepts to your workflows and integrations without becoming constricted by the user-experience (a problem that exists in other platforms). The level of detail that they put into building an environment that is easily shareable amongst other members of the team for collaboration also goes noticed. Working together on projects, collaborating on ideas, building large or small scale integrations are all seamless with Tray.
What do you dislike about the product?
Infrastructure and speed. Sometimes performance is slow and tools are slow to update or refresh hindering the building experience. Overall, it has become faster and they're generally trending in the right direction.
What problems is the product solving and how is that benefiting you?
Building out an integration environment without dealing with the challenges of hosting. Tray handles the hard parts so we can accelerate the frequency of our builds and get the integrations pushed out to our customers that they desire.
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Sr. Engineer
What do you like best about the product?
Tray's intuitive user interface and usage model. Having a wide variety of connectors to existing systems is critical to the tasks I use Tray.io for.
What do you dislike about the product?
The thing I dislike is the current debugging process and logs.
What problems is the product solving and how is that benefiting you?
See above. The biggest benefits have been solving more and more complexity in integration problems and faster time to market with our solutions.
Increase your development speed and bandwidth
What do you like best about the product?
Tray is incredibly flexible and intuitive. This allows for anyone to easily develop products.
What do you dislike about the product?
The only downside is that there aren't out-of-the-gate templates for you to use to get up and running very quickly.
What problems is the product solving and how is that benefiting you?
I'm developing a wide range of internal tools but have been limited by engineering bandwidth. Tray has allowed me to unlock my time and move projects further faster.
Great service, superior API connections, Pricing model still a challenge
What do you like best about the product?
Tray simplifies and MAINTAINS API connections. In my experience, it is the "maintenance" part that is most important -- APIs can and will change over time. Authentications can also be tricky -- Tray is seamless here. The UI is intuitive and easy to pickup. I love that code snippets are very easy to implement too, meaning your workflow can be as "custom" as you can dream.
What do you dislike about the product?
Over time, Tray has implemented different pricing models and I can perceive the challenge -- a pure consumption model must cover fixed costs, thus potentially being non-competitive to higher volume users, while a rigid "workflow count" model makes their service only pertinent to high-volume or high-complexity solutions. Since Tray is predominantly using the "workflow count" pricing model, it is cost-prohibitive to use on some tasks (much cheaper options exist with other tools such as Microsoft Power Automate). If Power Automate improves API connections, Tray is going to experience a lot of pricing pressure.
Our other challenge centered around support. As with pricing, the support model has also changed dramatically. When we first came onboard, we were told to "use the chat feature for quick questions." My guess is that this feature was abused, thus making support much more gated behind plans. In my experience it took days to get simple questions answered, which I do not feel should have been part of a implementation plan. Even when I paid for hours, I felt as though I was constantly shuffled amongst tech support engineers, causing me to reteach my use case each time. Each engineers also has his/her own unique skill set and build approach, meaning handoffs were never clean. In the end, we decided it best to chart our own path and try to avoid support altogether.
Our other challenge centered around support. As with pricing, the support model has also changed dramatically. When we first came onboard, we were told to "use the chat feature for quick questions." My guess is that this feature was abused, thus making support much more gated behind plans. In my experience it took days to get simple questions answered, which I do not feel should have been part of a implementation plan. Even when I paid for hours, I felt as though I was constantly shuffled amongst tech support engineers, causing me to reteach my use case each time. Each engineers also has his/her own unique skill set and build approach, meaning handoffs were never clean. In the end, we decided it best to chart our own path and try to avoid support altogether.
What problems is the product solving and how is that benefiting you?
Our use case was specifically ETL to sync data across multiple sources. We have achieved this goal and the process continues to work seamlessly with no daily interaction.
Great team to work with!
What do you like best about the product?
The team is great and really doing above and beyond to the success of their customers
What do you dislike about the product?
Comparing to their main competitor, I wish they had more advanced features (like skipping a step in a flow and easier use of their scripts)
What problems is the product solving and how is that benefiting you?
We are using it to integrate salesforce. slack and other tools
Tray.io for the win! Solved a huge issue for us pertaining to onboarding and offboarding
What do you like best about the product?
Tray.io's low-code approach to integrating SaaS applications that may not have native integration to downstream systems. Tray.io also has very thorough customer support to either help you along the way and jumpstart what you need, or they'll allow you to work on the tray.io connector yourself. Tray's web interface is very easy to use already packaged with common connectors. And in each common connector, they've already built out each one with common instruction sets. For other connectors that may need a bit more configuration, you are presented with additional options (JSON included) for the savvier of admins.
What do you dislike about the product?
You still need a little bit of JSON knowledge and a little bit of handholding to start. Well, at least most will. But once you get the hang of it, and complemented by Tray's excellent support, you should be administering your integration in no time at all.
What problems is the product solving and how is that benefiting you?
There are a couple of SaaS applications the organization purchased that do not have true integration with other SaaS apps. Tray solves this issue but having APIs from both ends speak to one another and deliver the expected result. In our case, we use an applicant tracking system with no other integration outside of itself. We are leveraging Tray to speak between the ATS and our IdP to help push down users for consistent, scheduled, and on-time provisioning of accounts. We see other opportunities for Tray to help out our organization in other aspects as long as APIs are available to SaaS apps.
Recommendations to others considering the product:
I would highly suggest exploring if Tray.io has an existing integration. When I first contacted them, they had some native integrations with the SaaS products we had, but not necessarily the need. The more Tray works with more SaaS apps, the more their library of integrations grows. So you never know if some other organization has explored but also has configured what you may need. Tray does a great job documenting what they do internally and with their customers so this helps expedites your project to fruition.
Best workflow automation tool out there
What do you like best about the product?
Tray has all of the connectors needed to make extremely powerful workflow automations. It also has the ability to do more advanced work like code steps and API calls to connect with tools where they might not have a connector built yet.
Their team has also been incredibly helpful in helping to build out more advanced workflows.
Their team has also been incredibly helpful in helping to build out more advanced workflows.
What do you dislike about the product?
Sometimes their UI has some bugs, but this is something I run into rarely and is always fixed by a refresh. It has never resulted in me losing work.
What problems is the product solving and how is that benefiting you?
The main use cases we have for Tray are moving data between systems and automating workflows.
One of the biggest workflows we have running is a transfer of product data into our CRM on a daily basis. This is something that would be unmanagable to do manually, but becomes simple with Tray.
One of the biggest workflows we have running is a transfer of product data into our CRM on a daily basis. This is something that would be unmanagable to do manually, but becomes simple with Tray.
Tray.io for streamlined Workflows
What do you like best about the product?
The platform is perfect for teams where coders can build workflows quickly but also people not familiar with coding language can go in and see errors, see whats happening etc.
What do you dislike about the product?
Debugging and logging require a lot of clicks when not on the Enterprise plan. The bigger the Workflows the longer the response time of the platform when building.
What problems is the product solving and how is that benefiting you?
We can have automated integrations running on an external, supervised server. Lots of prebuild blocks/connections to apis, but not all of the ones populated on the tray.io website.
Tray.io Integration
What do you like best about the product?
The onboarding set up & helping build the workflow
What do you dislike about the product?
The minor learning curve to learn how to use the connectors
What problems is the product solving and how is that benefiting you?
Connecting two systems to create automatic efficiency between Salesforce & intercom.
Recommendations to others considering the product:
A power tool that hosts a suite of integration to create efficiency throughout your organization.
Consistently Positive Experience
What do you like best about the product?
Tray.io has been an invaluable tool as we scale our systems to match our growth. The product is simple enough that it is useable by those without a software background, but allows enough complexity that it teaches while enabling any level of automation complexity we've encountered. Support service has been terrific.
What do you dislike about the product?
The pricing model leaves something to be desired as charging by workflows is not directly applicable to every company's use-case. While their sales team has been flexible to a degree, a lack of automatic task/workflow/data limits built into the service leaves space for ambiguity/interpretation when attempting to govern usage internally.
What problems is the product solving and how is that benefiting you?
We have found the most significant usage for Tray.io with logistical automation, which processes orders, shipments, returns, etc.
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