Tray Universal Automation Cloud
Tray.ioExternal reviews
155 reviews
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Tray helps us automate tickets!
What do you like best about the product?
I love that tray connects to all of our 60+ zendesk instances to help us automate ticket flow
What do you dislike about the product?
can be a bit slow at times and does go down occationally
What problems is the product solving and how is that benefiting you?
we have WAY more systems than we can manually manage. Tray helps us move and change data in all of our systems with very little custom code
Reveneer
What do you like best about the product?
The people who work at Tray are the best part of the team. The product is great but it has bugs and flaws. Those would 100% be problematic if they lasted more than a few moments. The people at Tray, Karyna Yehorova, and Conor Kogler are the best of the best; make it what it is. Any tool can do ETL, but not every company has the service and dedication Tray does.
What do you dislike about the product?
Not too much about the tool has faults. The product is fantastic and constantly delivers what I need. I would say the only downside is the debugger is kind of slow.
What problems is the product solving and how is that benefiting you?
We needed to connect various sources of data into 1 central record of truth
Good product
What do you like best about the product?
Tray.io worked great as a workflow automation system. It handled everything that my organization needed.
What do you dislike about the product?
I found that it was relatively complex to build out what I needed. When it worked, it worked, but I would have required plenty of additional time with a CS resource to really be able to use it to its full potential.
What problems is the product solving and how is that benefiting you?
Mockups for demos, internal process automation
Very Helpful for our Integrations and Visibility
What do you like best about the product?
I like the ability to be able to see clearly the path of the trigger and where it was successful or where it failed. Easy to learn and use on the fly when someone is encountering an issue with our app.
What do you dislike about the product?
I really don't have any negatives to express. It is a major improvement from Zapier which we were using prior to Tray with our integrations.
What problems is the product solving and how is that benefiting you?
Being able to release standardized and custom integrations for our customers.
Tray is great - it's easy to use and flexible to accommodate our custom workflows
What do you like best about the product?
I like that tray has all the connectors we need and has flexibility to write scripts to be even more custom.
What do you dislike about the product?
The things I dislike are that it doesn't have good functionality to follow a release promotion process and doesn't have better access controls for different groups but both of these are being addressed with upcoming features.
What problems is the product solving and how is that benefiting you?
We don't want to write custom code to support unique workflows for different partners. Tray allows us to write custom workflows and integrations between our internal tools - sometimes just a POC with tray.io can save us a lot of time.
Best Integration Platform in the Business
What do you like best about the product?
The functionality of Tray's workflow builder is what stands out amongst the competition. You can easily apply engineering concepts to your workflows and integrations without becoming constricted by the user-experience (a problem that exists in other platforms). The level of detail that they put into building an environment that is easily shareable amongst other members of the team for collaboration also goes noticed. Working together on projects, collaborating on ideas, building large or small scale integrations are all seamless with Tray.
What do you dislike about the product?
Infrastructure and speed. Sometimes performance is slow and tools are slow to update or refresh hindering the building experience. Overall, it has become faster and they're generally trending in the right direction.
What problems is the product solving and how is that benefiting you?
Building out an integration environment without dealing with the challenges of hosting. Tray handles the hard parts so we can accelerate the frequency of our builds and get the integrations pushed out to our customers that they desire.
Sr. Engineer
What do you like best about the product?
Tray's intuitive user interface and usage model. Having a wide variety of connectors to existing systems is critical to the tasks I use Tray.io for.
What do you dislike about the product?
The thing I dislike is the current debugging process and logs.
What problems is the product solving and how is that benefiting you?
See above. The biggest benefits have been solving more and more complexity in integration problems and faster time to market with our solutions.
Increase your development speed and bandwidth
What do you like best about the product?
Tray is incredibly flexible and intuitive. This allows for anyone to easily develop products.
What do you dislike about the product?
The only downside is that there aren't out-of-the-gate templates for you to use to get up and running very quickly.
What problems is the product solving and how is that benefiting you?
I'm developing a wide range of internal tools but have been limited by engineering bandwidth. Tray has allowed me to unlock my time and move projects further faster.
Great service, superior API connections, Pricing model still a challenge
What do you like best about the product?
Tray simplifies and MAINTAINS API connections. In my experience, it is the "maintenance" part that is most important -- APIs can and will change over time. Authentications can also be tricky -- Tray is seamless here. The UI is intuitive and easy to pickup. I love that code snippets are very easy to implement too, meaning your workflow can be as "custom" as you can dream.
What do you dislike about the product?
Over time, Tray has implemented different pricing models and I can perceive the challenge -- a pure consumption model must cover fixed costs, thus potentially being non-competitive to higher volume users, while a rigid "workflow count" model makes their service only pertinent to high-volume or high-complexity solutions. Since Tray is predominantly using the "workflow count" pricing model, it is cost-prohibitive to use on some tasks (much cheaper options exist with other tools such as Microsoft Power Automate). If Power Automate improves API connections, Tray is going to experience a lot of pricing pressure.
Our other challenge centered around support. As with pricing, the support model has also changed dramatically. When we first came onboard, we were told to "use the chat feature for quick questions." My guess is that this feature was abused, thus making support much more gated behind plans. In my experience it took days to get simple questions answered, which I do not feel should have been part of a implementation plan. Even when I paid for hours, I felt as though I was constantly shuffled amongst tech support engineers, causing me to reteach my use case each time. Each engineers also has his/her own unique skill set and build approach, meaning handoffs were never clean. In the end, we decided it best to chart our own path and try to avoid support altogether.
Our other challenge centered around support. As with pricing, the support model has also changed dramatically. When we first came onboard, we were told to "use the chat feature for quick questions." My guess is that this feature was abused, thus making support much more gated behind plans. In my experience it took days to get simple questions answered, which I do not feel should have been part of a implementation plan. Even when I paid for hours, I felt as though I was constantly shuffled amongst tech support engineers, causing me to reteach my use case each time. Each engineers also has his/her own unique skill set and build approach, meaning handoffs were never clean. In the end, we decided it best to chart our own path and try to avoid support altogether.
What problems is the product solving and how is that benefiting you?
Our use case was specifically ETL to sync data across multiple sources. We have achieved this goal and the process continues to work seamlessly with no daily interaction.
Great team to work with!
What do you like best about the product?
The team is great and really doing above and beyond to the success of their customers
What do you dislike about the product?
Comparing to their main competitor, I wish they had more advanced features (like skipping a step in a flow and easier use of their scripts)
What problems is the product solving and how is that benefiting you?
We are using it to integrate salesforce. slack and other tools
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