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Great Tool for integrating any system
What do you like best about the product?
The simplicity of the platform makes it easy to use without having development skills. They have so many ways to integrate different systems, and their implementation team is excellent to work with. Their pricing is also competitive, and I like that they don't limit the number of workflows on your account.
What do you dislike about the product?
Billing and Support are where they lack. I actually don't know who is supporting our account at the moment. Within their platform, the Billing portion hasn't been implemented, so it's hard to tell when your contract is coming up for renewal and who to reach out to about it. Support responses are also slow at times.
What problems is the product solving and how is that benefiting you?
We purchased ZenDesk back in 2019 and needed a tool that would help provide a seamless integration with our Salesforce Org. After purchasing Tray.io and working with their implementation team, the tool has been great to have. It allows our Support Team to access Salesforce data within ZenDesk and limits the number of systems needed for Support to do their job.
Recommendations to others considering the product:
Tray.io integrates with most SAAS solutions and allows you to build integrations within seconds using their drag and drop platform. Their implementation team is fantastic to work with and will help you get things up and running! Support isn't bad; just be prepared for longer response times. You also may not hear from your Account Executive after purchasing the software.
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Easy + Intuitive Integration Tool
What do you like best about the product?
The platform is easy to use and has myriad connectors out of the box. Workflow is logical and visual and allows for complex solutions. Being able to segment workflows out into smaller, callable workflows, akin to microservices, helps to optimize performance.
What do you dislike about the product?
The documenation could be a bit more in-depth; there are a lot of functions within each connector, but there's a bit of trial and error with some bits. It's always hard to price tools like this, but the high barrier to entry prevents consultants/freelancers from trying it out.
What problems is the product solving and how is that benefiting you?
As we identify product/market gaps, we build integrations with our partner network, which allows us to go to market together with net-new solutions.
Recommendations to others considering the product:
Working with their sales team has been excellent! Very organized and results-driven.
Great Embedded Experience!
What do you like best about the product?
The UI is like nothing I've used before. After learning how to build workflows effectively, our team has accelerated our rapid release of customer integrations alongside some of our powerful core products. Becoming a Tray power user has been a fun experience and allows even product managers to wear the hat of engineering.
What do you dislike about the product?
The price can be steep on embedded, but once the value is realized it makes it worth it. Some small bugs here and there, but they are resolved quickly. I want some more analytics on user data, but besides that, nothing too glaring.
What problems is the product solving and how is that benefiting you?
Accelerating out customer solutions with partner vendors via Restful APIs.
Reducing engineering costs and overhead.
Quick iterations for squashing bugs and workflow errors that scale.
Reducing engineering costs and overhead.
Quick iterations for squashing bugs and workflow errors that scale.
Recommendations to others considering the product:
Implementation of embedded can take some time but after the bell curve the value is great.
Amazing!
What do you like best about the product?
- I like the UI
- Custom HTTP Client
- Native integrations
- Custom HTTP Client
- Native integrations
What do you dislike about the product?
- Python Script module could use some work. It would be amazing to support custom libraries
- No SSO support to login
- No SSO support to login
What problems is the product solving and how is that benefiting you?
- Onboarding/Offboarding Automation
- Small single-use jobs
- Small single-use jobs
Recommendations to others considering the product:
If you are looking for an alternative to BetterCloud that is more cost-effective and easy to use, this is a excellent platform.
It will require a bit more technical knowledge for custom integrations, but all the pieces are there and will get the job done.
It will require a bit more technical knowledge for custom integrations, but all the pieces are there and will get the job done.
Tray tool helped me to perform good API integrations but few improvements are required
What do you like best about the product?
Tray inbuilt connectors reduce most of the workload for me. And also advanced HTTP request is more useful
What do you dislike about the product?
There is no option to take complete screenshots of workflows.
There is no proper scripting access. Data mapping functionalities need to improve.
Sometimes tool gets overloaded, performance needs to be improved. And there should be a solution to move workflows as a group from one environment to another.
There is no proper scripting access. Data mapping functionalities need to improve.
Sometimes tool gets overloaded, performance needs to be improved. And there should be a solution to move workflows as a group from one environment to another.
What problems is the product solving and how is that benefiting you?
I am trying to build core API integrations for CRM tools. Tool happens to make my work more accessible with defining APIs and setting up authentications
Recommendations to others considering the product:
Tray.io tool is perfect comprehensive tool for small and medium scale businesses
Big Upgrade from Zapier for Business Process Automation
What do you like best about the product?
I love that the UI looks like a workflow map and can naturally expand out horizontally (whereas Zapier and Workato are both very linear and vertical in their UI, making very complicated workflows hard to understand visually)
I love the error handling possibilities and the object routing template that Tray provided our team and that I have been customizing with their support.
I love the way Tray handles version history and allows for keeping a workflow online even if you are making small live changes to it.
I love that Tray has a bit more of a technical feel but is still simple for someone with no code experience to be the admin.
I love the error handling possibilities and the object routing template that Tray provided our team and that I have been customizing with their support.
I love the way Tray handles version history and allows for keeping a workflow online even if you are making small live changes to it.
I love that Tray has a bit more of a technical feel but is still simple for someone with no code experience to be the admin.
What do you dislike about the product?
I wish Tray allowed for more folders/organizing of workflows beyond just Organization and Personal folders.
I wish Tray allowed data manipulation at the field level like in Workato instead of having to add formatting steps in the workflow separately)
I wish Tray had a more robust self-driven learning portal to become a Tray power user.
I wish Tray allowed data manipulation at the field level like in Workato instead of having to add formatting steps in the workflow separately)
I wish Tray had a more robust self-driven learning portal to become a Tray power user.
What problems is the product solving and how is that benefiting you?
We were using zapier for a core business process automation that runs across four different tools in our tech stack, and we hit the ceiling of what could be done and done well / adequately.
Big upgrades included moving steps around in the flow, instant trigger, many more conditional options for automation, and more.
Big upgrades included moving steps around in the flow, instant trigger, many more conditional options for automation, and more.
Tray.io the best integration tool!
What do you like best about the product?
It is very easy to create new workflows! So much intuitive and the functionality to just drag and drop makes everything better.
What do you dislike about the product?
Sometimes when you build large workflows the UI starts to lag.
What problems is the product solving and how is that benefiting you?
Integration between a lot of different CRM's (and other systems). The workflows are so reliable!
Very Powerful Tool, Constantly Improving Support To Help Utilise It
What do you like best about the product?
The ability to integrate with anything that has API documentation, as well as the 100's of prebuilt connectors. There has not been a more universal tool to improve our back office operations than this.
What do you dislike about the product?
We were previously located outside of their support office timezone. This meant requests for support were quite delayed and could drag over a day or two. Tray have since rectified this and I am sure we will see quicker solutions and training to help us understand everything the product can do for us
What problems is the product solving and how is that benefiting you?
We have automated nearly all of our backend operations, allowing us to spend time on solving bigger problems as opposed to being tied down in operational filler.
Recommendations to others considering the product:
If you have the beginnings of technical knowledge and the ability to think creatively on how to build out an automated flow - You will save so much time that you will have to start pretending you're working. The HTTP Clients and the documentation around how to use API calls will mean you build your connectors for most, if not all, the software you may already use without needing a developer.
Really good for integrations
What do you like best about the product?
Integrations with Facebook, Google, Zoom and Salesforces
What do you dislike about the product?
The integration with Sql Server. It can be more intuitive
What problems is the product solving and how is that benefiting you?
I have done some integrations with Salesforce and update some objects like Contact.
Recommendations to others considering the product:
That it is really good to catch events from multiple sources.
Easy Mode for API automation
What do you like best about the product?
Empowers non-coders to access automation
What do you dislike about the product?
Can be a bit difficult to navigate at first
What problems is the product solving and how is that benefiting you?
DB data integrity, process automation, CRM access, lead enrichment, skill development
Recommendations to others considering the product:
Gives you a Saas tool that acts as an Ops Dev department. You still need to understand the fundamentals of APIs, data structure and automation, but this fills in the gaps of coding knowledge required to build custom API connections.
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