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Helpy Pro: Customer Support Helpdesk and Knowledgebase

Helpy.io | 3.2.0

Linux/Unix, Ubuntu 18.04 - 64-bit Amazon Machine Image (AMI)

Reviews from AWS Marketplace

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External reviews

2 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Orlando P.

Helpy allows customers to offer a live support service

  • January 04, 2020
  • Review provided by G2

What do you like best about the product?
What I liked the best about Helpy is its user interface, which has an environment very similar to that of an email platform, so learning to use it was a simple task. There are also other features that I like like as:

- It has a Recaptcha system to protect the spam help service.

- Integrates with Google Analytics to send usage statistics for reports and visualization.
What do you dislike about the product?
I have encountered an inconvenience in the reports of the agents not displayed on the charts. The problem persists and support is not being of any help. So far your answers have been that the system works correctly.
What problems is the product solving and how is that benefiting you?
Helpy is a solution that has helped us solve customer service inconveniences to our company's users. With this software, we can respond immediately as we can connect it with all our social channels. It has also allowed us to track the agents' feedback with customers.
Recommendations to others considering the product:
I think Helpy's help desk service is worth a try. It is an application that integrates with platforms such as Google Analytics to give more professional monitoring to its users. In addition, it is a stable and customizable platform.

    Sebastian S.

Helpy is the future of the help desk service for companies

  • December 21, 2019
  • Review verified by G2

What do you like best about the product?
Helpy meets all the requirements required by the organization where I work. I like it, because it has a help desk board in real time, which shows the cases received, pending and resolved, as well as the average response or resolution time. It also has a section of reports that provides information about the incidents by agent in an estimated date of time.
What do you dislike about the product?
Honestly the interface has some resolution problems, since it is not fully responsive, so it does not adapt to some screen sizes, however, you can solve it by reducing or increasing the size in the browser.
What problems is the product solving and how is that benefiting you?
My work involves monitoring our databases or tools in the cloud 24 hours a day, so Helpy plays a fundamental role in alerting agents about any inconvenience in any of the services. Currently we can evaluate the agents through their reporting tools, so that we can know their response time or resolution by incident.
Recommendations to others considering the product:
Helpy is an open source help desk solution. I recommend you review your offer of features, which will surely interest you, for example, chatbots to automate certain tasks, so as to reduce the work for your employees.

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