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SugarCRM is Customizable
What do you like best about the product?
Sugar Sell’s open architecture platform allowed us to configure the CRM functionality to better align and support our sales operational processes. The SugarCRM tools available (workflow automation, customizable fields and display screens, document generation, integrations) provided us with the capability to tailor the platform to our business processes. It simplified training and encouraged quicker adoption due to our ability to streamline day-to-day activities and communication between departments.
What do you dislike about the product?
Simplifying processes within the CRM through customizations requires a high level of expertise to manage and maintain the system; however, the benefits gained in process efficiencies, enhanced user experience, and transparency to all departments involved in the various sales and operational processes was worth the technical complexity built into the system.
What problems is the product solving and how is that benefiting you?
Sugar Sell provides a central repository of account information utilized for marketing automation and business insights and strategy. In addition, the workflow capability and ability to integrate to other systems has allowed us to automate and provide transparency to critical sales processes across cross-functional departments in our organization.
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Improved System over the years
What do you like best about the product?
The ability to easily create modules and fields on the fly. Able to get additional data into the system easily.
What do you dislike about the product?
The module record displays, which there was an easier way to arrange the screens to see important reports easier. Also, an integration with PowerBI reporting so that we could include better visualizations
What problems is the product solving and how is that benefiting you?
It is helping us identify our Lapse customers (people who have not purchased in over a year). This allows us to reach out to clients who have purchased in the past and get them back in the stores.
Easy to customize to our business needs
What do you like best about the product?
Ease to use for user and data management. Tech support and easy integration with other systems
What do you dislike about the product?
Lack of sharing of the potential use of out-of-the-box tools
What problems is the product solving and how is that benefiting you?
traceability with customer interactions, marketing insights, quote and online forms follow up.
My experience has been very comfortable and I can rely on the Sugar team to guide me the right way
What do you like best about the product?
its ability to connect to different tools
What do you dislike about the product?
you can improve in reporting, give the user more features
What problems is the product solving and how is that benefiting you?
its giving our sales reps a centralized place to store all customer related data and its updates and helping us increase the funnel
A useful and flexible CRM.
What do you like best about the product?
The ability to customise screens and modules to suit our business. It's easy for my users to navigate.
What do you dislike about the product?
The price, it's an expensive tool to use.
Finding help or answers to problems can be difficult.
Finding help or answers to problems can be difficult.
What problems is the product solving and how is that benefiting you?
Storing customer contacts and capturing key customer activity.
Great product, a wealth of features and customisable to our needs
What do you like best about the product?
The level of flexibility and customisation that can be achieved without the need for developers is impressive. Being able to create detailed reports with strong visuals for our dashboards has been a big game changer for us. The mobile app has worked very well for our sales team and having the support of the Sugar community to exchange ideas and assist with solutions has been very helpful. Integrating Sugar with our existing systems has been fairly straightforward also.
What do you dislike about the product?
There isn't much to dislike with Sugar, it's been an excellent system.
Having the ability to use Sugar Logic to create formulas which make fields behave in a certain way is excellent, however, it can be frustrating to use and I would personally like to see a bit more support in this area.
Having the ability to use Sugar Logic to create formulas which make fields behave in a certain way is excellent, however, it can be frustrating to use and I would personally like to see a bit more support in this area.
What problems is the product solving and how is that benefiting you?
Moving from departmental legacy systems to Sugar Sell has allowed our sales teams to share information in a way that wasn't possible before. Now we can identify where we can offer a greater range of products and services to both existing and new customers. Effective dashboard reports ensures that we are keeping in regular contact with our customers and updating their records with good quality information. We are starting to make use of SugarBPM to automate more processes. This is helping to reduce the burden of 'admin' for some of the users which, in turn, is helping to increase adoption. The Cases module on Sugar Sell has given us an ideal solution for managing and resolving complaints in an efficient manner.
Sugar met all the needs of our small business
What do you like best about the product?
Ease of use and available customization. It has all of the sales features we need. Integration with our accounting software was also a big plus.
What do you dislike about the product?
The quote module is functional but basic.
What problems is the product solving and how is that benefiting you?
Many of our business processed are managed through Sugar including account and customer management, product data base management, quoting, managing service cases and email marketing.
Sugar offers a single platform to adress most of our ERP needs at low cost and easy customization.
Sugar offers a single platform to adress most of our ERP needs at low cost and easy customization.
It is convenient when using as a group.
What do you like best about the product?
It is convenient when using as a group. Individual users can upload the sales information whenever and wherever they want, and their manager could be informed right away.
What do you dislike about the product?
There is an error with the headline view when impersonating as another user. Normally, the CEO would like me to assist in recording information from his personal sales to his account; but when I impersonated into his account, there is a headline view cut-off which prevent me from creating or converting leads. They are preparing a version update regarding the impersonation usage. It will help me to assist my manager in recording information into his account more conveniently.
What problems is the product solving and how is that benefiting you?
Immediate visibility of how the sales teams are performing is very important to our leadership team. They can make business decisions from current and accurate data helping our business grow.
A struggle to get off the ground
What do you like best about the product?
Does what most CRMs do for less than some of the most expensive enterprise products out there.
What do you dislike about the product?
Clunky legacy infrastructure makes configuration difficult.
What problems is the product solving and how is that benefiting you?
Getting a 360 degree view of our customer relationship.
Great CRM
What do you like best about the product?
We love the reporting capabilities of CRM and the customization option that is offered
What do you dislike about the product?
The integration process has been the most frustrating
What problems is the product solving and how is that benefiting you?
Issues with our current reporting, reporting has always been a pain point for us.
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