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User friendly Contract DBMS with lots of integrations to other systems
What do you like best about the product?
Easy implementation
Customizable fields with conditions
Create customized workflows
easy on-boarding of users
integration with systems like Power BI, SSO with Microsoft
Good support team
Customizable fields with conditions
Create customized workflows
easy on-boarding of users
integration with systems like Power BI, SSO with Microsoft
Good support team
What do you dislike about the product?
Core fields not customizable (atleast the name and place where the field is placed should be customizable)
Solution to an issue cannot be done at each customer level
Wait for fixes and changes only if your issue is faced by multiple clients and raised in the ideas forum
Solution to an issue cannot be done at each customer level
Wait for fixes and changes only if your issue is faced by multiple clients and raised in the ideas forum
What problems is the product solving and how is that benefiting you?
We are currently enjoying the benefits of easily uploading a contract in Gatekeeper which serves as the contract DBMS.
Easy to search for contracts and suppliers
Serves as a one-stop-shop for contracts for the business
easy to pull out analytics to see supplier performance and contract performances
Easy to search for contracts and suppliers
Serves as a one-stop-shop for contracts for the business
easy to pull out analytics to see supplier performance and contract performances
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Gatekeeper - An excellent platform for all contract management needs
What do you like best about the product?
Great product, easy to implement and yet flexible to adjust where needed. Can cover all the basics, but is also flexibel for the most complex requirements.
Follow-up by customer support is great, and they are available when needed.
Follow-up by customer support is great, and they are available when needed.
What do you dislike about the product?
limited to no presence in contental Europe
What problems is the product solving and how is that benefiting you?
easy controlled access to all contracts of the entire organisation.
Actual features matched the sales demo and implementation was well supported
What do you like best about the product?
The functionality I saw (and our leadership saw) during the sales demos is exactly what we received at Go Live. The tool itself looks easy to use and actually is easy to use. We are able to quickly search for active contracts, not only in the Gatekeeper record, but also in the contract PDF itself. The tracking of contract expirations all in one place is a huge help and significantly improves visibility.
What do you dislike about the product?
Really nothing - great tool - we are very happy with it so far
What problems is the product solving and how is that benefiting you?
We now have a single repository for all of our contracts that is integrated with our accounting system (NetSuite) and our e-signature platform (DocuSign). The repository is easy to use and accessible to all departments and teams across the company. It has enhanced the level of collaboration within and across our teams.
Forest Lawn
What do you like best about the product?
There are lots of customization options to meet our needs.
What do you dislike about the product?
There isn't anything that I dislike about it. The program meets and surpasses our needs.
What problems is the product solving and how is that benefiting you?
We needed a program to help manage our vendors with a simple way to group them by vendor type. This will also help us with tracking vendor insurance.
Great tool for contract lifecycle, vendor management and ease auditable of approval chains
What do you like best about the product?
Customability for example: ability to amend each workflow phase to have different notifications, slas ect
Ability to automate example: automatic links sent, logic to bring in different approvers based on custom data, ability to change status' between phases
Customer support: the CSM team are available whenever needed and deal with escalations and issues in a timely manner
Creditsafe reporting is not static but continuous which helps highlight any risks and manage
Ability to automate example: automatic links sent, logic to bring in different approvers based on custom data, ability to change status' between phases
Customer support: the CSM team are available whenever needed and deal with escalations and issues in a timely manner
Creditsafe reporting is not static but continuous which helps highlight any risks and manage
What do you dislike about the product?
Reporting feature is very basic, we will have to integrate with another tool to pull data from Gatekeeper. This could be fixed by using a dashboard
Unable to duplicate phases, we have multiple workflows with similar phases. All logic has to be done manually multiple times which is time consuming and allows higher chance of human error
Unable to store documents via the tool, we have lots of training material we have created which we need to store locally rather than the ability to store in the tool
Unable to add multiple vendor emails to one card.
User configuration is very complicated, all user configuration is solely based on contracts so if a vendor does not have a contract users do not have access to add comments.
Data importing can be complicated and difficult for companies that do not use google as their platform. For example, we complete data entry in excel then have to copy and paste into a google sheet to re-download and upload again
Unable to duplicate phases, we have multiple workflows with similar phases. All logic has to be done manually multiple times which is time consuming and allows higher chance of human error
Unable to store documents via the tool, we have lots of training material we have created which we need to store locally rather than the ability to store in the tool
Unable to add multiple vendor emails to one card.
User configuration is very complicated, all user configuration is solely based on contracts so if a vendor does not have a contract users do not have access to add comments.
Data importing can be complicated and difficult for companies that do not use google as their platform. For example, we complete data entry in excel then have to copy and paste into a google sheet to re-download and upload again
What problems is the product solving and how is that benefiting you?
Accountability to ensure approvals are completed in a timely manner, the SLA function helps to ensure everyone is accountable and the reminders will also support this
One tool for contract repository and vendor related documents. One source of truth for all contracts and vendor documents.
Ability to manage full process from vendor due diligence to new contract to terminations, Due to the workflows and process flow capability we can manage the full lifecycle of a contract and vendor due diligence
Ability to highlight risk using RAG status, this helps us to assign a risk to a user via events and rate the vendor Red , Amber, Green allowing centralised Procurement to see an overview of issues
Capture and auditability of all internal approvals. Using a workflow and approve functions we have the ability to reduce the risk of vendor use without approval and contract signatures. We can see full history of who approved and when.
One tool for contract repository and vendor related documents. One source of truth for all contracts and vendor documents.
Ability to manage full process from vendor due diligence to new contract to terminations, Due to the workflows and process flow capability we can manage the full lifecycle of a contract and vendor due diligence
Ability to highlight risk using RAG status, this helps us to assign a risk to a user via events and rate the vendor Red , Amber, Green allowing centralised Procurement to see an overview of issues
Capture and auditability of all internal approvals. Using a workflow and approve functions we have the ability to reduce the risk of vendor use without approval and contract signatures. We can see full history of who approved and when.
Gatekeeper x The Trust - collaboration and efficiency in contract management
What do you like best about the product?
User friendly and the Gatekeeper team is amazing and always willing to go above and beyond to assist the team. We have felt very supported throughout the buildout and launch and we continue to feel our partnership is valued and appreciated by our Gatekeeper team.
What do you dislike about the product?
There is no critical feedback to extend.
What problems is the product solving and how is that benefiting you?
It creates a warehouse for our contracts and is a one-stop shop for data-analytics. It also creates a mechanism to streamline contract requests.
Gatekeeper Review
What do you like best about the product?
Contract management is quite easy and lots of template options. It's fairly easy to set things up yourself with minimal/no help from Gatekeeper. Also the Onboarding is super efficient and relatively easy to tailor to internal processes.
What do you dislike about the product?
No connection at the moment to our ERP; would be great to have the actual spend in Gatekeeper to monitor with contracted amount.
What problems is the product solving and how is that benefiting you?
Helps us with our Supplier Onboarding and ensuring we have the relevant approvals to complete the process.
Exceptional System and Excellent Customer Support!
What do you like best about the product?
Gatekeeper has been a lifesaver for our company. We’ve used them for over three years, and the service and functionality have been exceptional.
Gatekeeper system - we doubled the number of monthly contracts executed even with a smaller team managing it. The workflow transitions and features are easy to configure, and the automation streamlines the entire process for our internal owners and legal team. Exporting the data and the ability to upload changes in bulk when needed is beneficial. Gatekeeper has reduced internal emails, significantly increased efficiency, and is a contract repository across the company and departments.
Gatekeeper service - you cannot beat Gatekeeper’s responsive and helpful team members. We enjoy working directly with Melanie M. as our Customer Success Manager. She is absolutely the BEST – it is easy to book meetings with her, and she always follows up to ensure we have what we need (and sends short videos to help answer our questions). We also work with Mark P. as our Account Executive, and he is fantastic to work with. Gatekeeper does not nickel and dime customers like other vendors. They make their pricing straightforward, with no hidden fees or surprise charges throughout the year.
Gatekeeper system - we doubled the number of monthly contracts executed even with a smaller team managing it. The workflow transitions and features are easy to configure, and the automation streamlines the entire process for our internal owners and legal team. Exporting the data and the ability to upload changes in bulk when needed is beneficial. Gatekeeper has reduced internal emails, significantly increased efficiency, and is a contract repository across the company and departments.
Gatekeeper service - you cannot beat Gatekeeper’s responsive and helpful team members. We enjoy working directly with Melanie M. as our Customer Success Manager. She is absolutely the BEST – it is easy to book meetings with her, and she always follows up to ensure we have what we need (and sends short videos to help answer our questions). We also work with Mark P. as our Account Executive, and he is fantastic to work with. Gatekeeper does not nickel and dime customers like other vendors. They make their pricing straightforward, with no hidden fees or surprise charges throughout the year.
What do you dislike about the product?
No complaints. Gatekeeper continues to roll out system enhancements, so any improvements we initially requested have been implemented (like the Admin control features, DocuSign integrations, etc.). Out of all the systems used by our company, this has been the easiest and with the best ongoing customer support.
What problems is the product solving and how is that benefiting you?
Gatekeeper allows the company to have a single repository for contracts that is easy to use and find what you need. It has improved how employees submit requests to the legal team and quick turnaround times for contract execution.
Gatekeeper
What do you like best about the product?
A great and easy tool for all our contract & supplier management
What do you dislike about the product?
The only bug bear would be the time not changing with the clock change. All time stamps are currently an hour behind the actual action time
What problems is the product solving and how is that benefiting you?
They've just added the ability to move documents from messages on cards to the form which has been a great addition to save some time!
Fantastic Vendor and Contract Management tool
What do you like best about the product?
Gatekeeper is a very easy to use tool which takes very little initial set-up. It's a low code product which enabled someone like me with no real experience to configure our system and get us up and running very quickly. Using the tool has helped grealty increae our maturity and understanding of our Vendors and Vendor contracts and there are new features being developed and which have been rolled out which are helping to have a one-stop shop for everything Vendor related.
What do you dislike about the product?
At times there have been smaller areas such as minor fixes which improve functionality but have taken a while to implement. There is a user voice section, but some smaller items seem to be obvious wins (Admins being able to delete records, how to trigger a renewal and maintain existing information, selecting contract owner through the workflow etc.) which should be considered separately.
What problems is the product solving and how is that benefiting you?
Moving us from a low level of maturity to a sophisticated understanding of our Vendors and their associated contracts and helping us to understand the risks associated with our Vendors more explicity.
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