Identity Verification
Jumio CorporationReviews from AWS customer
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Good Experience
What do you like best about the product?
The speed of the verification for the users.
What do you dislike about the product?
If the potential users don't understand the experience, it could become a high cost for the service.
What problems is the product solving and how is that benefiting you?
Less agents and a more user friendly webpage.
Overall very satisfied with Jumio service
What do you like best about the product?
Detailed documentation, straight-forward technical implementation, helpful account management team
What do you dislike about the product?
There are no downsides of using Jumio for our company
What problems is the product solving and how is that benefiting you?
Reduce risks deriving from manual check of documents
Reduce internal operational effort & response time
Reduce customer dissatisfaction due to previous delays in verification
Reduce internal operational effort & response time
Reduce customer dissatisfaction due to previous delays in verification
Efficient and easy-to-use solution to confirm identities
What do you like best about the product?
The ease-of-use of the solution is what makes it really appreciated by both our customers and our colleagues. The customers journey takes only few minutes from end-to-end. The staff-facing interface is receiving applications results on a near real-time basis.
What do you dislike about the product?
If a customer is using the solution to confirm an identity but also to share any additional document (Document Management product), application is segregated into 2 different entries: one for the ID verification and the other one for the additional documents. This creates a risk of manual error if the internal staff does not notice that there are 2 parts of the application.
Integration with governmental data basis are not yet created and sometimes this is mandatory based on local regulation.
Integration with governmental data basis are not yet created and sometimes this is mandatory based on local regulation.
What problems is the product solving and how is that benefiting you?
Jumio tool is a digital alternative when asking individuals to go to a branch to get identified. This is improving for customers' satisfaction by offering another channel of choice.
In addition, this solution helps in detecting potential fraudsters and consequently reducing the cost of Fraud for the Bank.
In addition, this solution helps in detecting potential fraudsters and consequently reducing the cost of Fraud for the Bank.
Recommendations to others considering the product:
Efficient solution with good service support
A solid service provider
What do you like best about the product?
The service reliability is paramount, and we've always had satisfaction there. It was also great that Jumio worked with us on custom solutions to our specific problems.
What do you dislike about the product?
The pricing can sometimes be overly aggressive. Of course new features should command a premium for new accounts, but long-term partnerships should also be valued and features grandfathered accordingly.
What problems is the product solving and how is that benefiting you?
Comprehensive ID verification service on a global stage, supporting our KYC needs.
ID verification
What do you like best about the product?
Quick turnaround on identity verification; quick support for questions. ability to use both api and dashboard
What do you dislike about the product?
inability to confirm direct upload of IDs occasionally which sometimes causes drop off of customers
What problems is the product solving and how is that benefiting you?
with jumio we have been able to scale our product; minimize the go live of kyc'ing out customers. the sercice has been able to help verify customers from all over the world
Recommendations to others considering the product:
Would recommend they take a demo and use the trial...the system works
Jumio, solid service to check identities and documents
What do you like best about the product?
First of all, the technical product Jumio offers is very solid. We've done over 100.000 checks on identities and documents, and have never had any outage on their service.
Next to that, the most improtant thing, is that users 'understand' what is to be expected.
Third thing, the documentation and implementation is rock solid, our developers knew what's possible and were happy to implement it well within the time constraints we had as a startup
Next to that, the most improtant thing, is that users 'understand' what is to be expected.
Third thing, the documentation and implementation is rock solid, our developers knew what's possible and were happy to implement it well within the time constraints we had as a startup
What do you dislike about the product?
Jumio is a big company, with the same policies. Coming to an agreement (business wise) felt very 'distant' and inflexible, where we, as a start-up, always need to consider finances.
What problems is the product solving and how is that benefiting you?
Jumio has covered all our identity check needs, which means that we hardly manually check any driver licenses or identities anymore.
Recommendations to others considering the product:
Jumio is not the cheapest option, but definitely is one worth checking out. Their technical knowledge and expertise on identity verification is very solid, their support system good and never ran out of their SLA's.
Great option for AI-Powered Identity Verification
What do you like best about the product?
Jumio is the perfect ally for companies that need to verify the identity of their customers through biometrics and AI. It considerably reduces manual review time and fraud risk. Jumio provides detailed status and reasons why some identities weren't validated and our backoffice team focuses only on those customers.
What do you dislike about the product?
Almost 92% of the verification take between 2.5 and 4.5 seconds to get analyzed, it would be awesome if Jumio could improve that metric. Otherwise, it's a great option.
What problems is the product solving and how is that benefiting you?
Customer's Identity Verification and Facematch. We can now close monthly the same amount of deals we used to close in a year. We have seen a great increase in conversion rates and we have seen an increase in NPS in the past 2 quarters due to Jumio's Identity Verification.
Recommendations to others considering the product:
If you're looking to automate your onboarding process, specially if you are in the financial services sector, Jumio is a great option. As a merchant, you get an admin dashboard where you can see all the verifications that took place, filter by Customer ID, Transaction date, Scan reference, Merchant reference, First name, Last name, Face match, Issuing country, Document type (driver's license, passport), Verification status (approved, rejected, etc.). It supports multiple documents per country and has an awesome UI in it's app.
One of the best recognition.
What do you like best about the product?
I like that it can pass or fail quick but also has a human to review the system
What do you dislike about the product?
It is very temperamental with lighting and just kicks users out when failed
What problems is the product solving and how is that benefiting you?
Figuring out how to identify true users
Not good enough
What do you like best about the product?
Allows identifying users online. Good customer support.
What do you dislike about the product?
Not a real time. They have an Indian team to manually review the requests.
What problems is the product solving and how is that benefiting you?
Online identity
Using it everyday for checking IDs
What do you like best about the product?
Easy to use interface, nice presentation, shows information well
What do you dislike about the product?
bad accuracy of face matching, searching can be tedious as there are so many fields
What problems is the product solving and how is that benefiting you?
Matching customers' faces with the IDs they submit - need to catch the fraudulent submissions. Sometimes Netverify tells you when an ID is fraudulent which is great, but it misses a lot of mismatching submissions (aka it thinks the ID matches the person when it actually doesn't)
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