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WebEngage: Truly revolutionizing User Engagement and Retention Game
What do you like best about the product?
WebEngage is a powerful omnichannel customer engagement and retention tool. Indeed a very user-friendly and intutive product. It made it easy to understand and analyze campaign performance across all the channels. Their customer support have always been good.
What do you dislike about the product?
Occasionally, there's a discrepany between the key campaign metric numbers on the dashboard vs the weekly downloaded reports. This could be improved and made better. Rest, Everything seems good.
What problems is the product solving and how is that benefiting you?
WebEngage is a great product, it has got all the required features to scale up user engagement and retention efforts. Truly helped us engaging users through every stage of their lifecycle with an omni-channel approach. For us, it has been truly effective with customer retention, Helped us diving growth and revenue!
Great and affordable tool for omnichannel Marketing & Communication
What do you like best about the product?
- Catalogs
- Integrations with almost all Service Providers
- Unified View of Users/User Segments
- Analytics
- Easy to Use UI
- Great & Pro-active Customer Support
- Integrations with almost all Service Providers
- Unified View of Users/User Segments
- Analytics
- Easy to Use UI
- Great & Pro-active Customer Support
What do you dislike about the product?
- Takes a lot of time to load sometime
- New features for communication channels does not become a part for a long time (Example: Different types of WhatsApp Templates)
- New features for communication channels does not become a part for a long time (Example: Different types of WhatsApp Templates)
What problems is the product solving and how is that benefiting you?
Automating all platforms' communication with single platform.
Personalization
Unified Customer View
Personalization
Unified Customer View
Team Webengage is very supportive and helps you achieve your targets!
What do you like best about the product?
Webengage is very easy to use, with all necessary features for Customer Engagement and Product Marketing. The support team is also very helpful and helps you not jyst to implement but also to brainstorm new ideas.
What do you dislike about the product?
Like everything about the team and the platform.
What problems is the product solving and how is that benefiting you?
Webengage helps us with Customer Engagement, Product Marketing, Analysis and Funnel Understanding.
its easy to use
What do you like best about the product?
its a very helpul tool, is saves times , it show the overall report to check the status of your work
What do you dislike about the product?
sometimes it is working very slow, overall it is good to use
What problems is the product solving and how is that benefiting you?
its helps to track the data of emails, banner , whatsapp, its shows the overall idea for the journerys which we work on, its saves our time and energy to do this work manually
Best Engagement and Analytics tool
What do you like best about the product?
Capability to regather with the intelligence to retarget with the best channel
What do you dislike about the product?
Sometimes uninstalls data is not accurate
What problems is the product solving and how is that benefiting you?
Solving to improve the retention of the app and ultimately to monitize users better. Retention before webengage and retention after using webengage improved almost 2x
webengage usage experience
What do you like best about the product?
1. Very User friendly to use and access the platform
2. Was able to quickly adapt to the tool
3. Any time avilable support for our account
4. Feautures loaded application by which we can implement lot of campagins
2. Was able to quickly adapt to the tool
3. Any time avilable support for our account
4. Feautures loaded application by which we can implement lot of campagins
What do you dislike about the product?
Nothing as of now very dynamic tool capable of adapting for any industry
What problems is the product solving and how is that benefiting you?
We had a proble of making the users converse/connect with our counsellors as soon as possible with webengage dynamic journey builder we were able to nurture our users to make them connect to our counsellors as per there wish and time and make the content dynamic
Ease of use
What do you like best about the product?
you can use it to create automated workflows that will increase efficiency. This is an excellent resource for marketers and will significantly enhance your company's digital capabilities.
What do you dislike about the product?
Any user can access to customer data which pose a risk.
What problems is the product solving and how is that benefiting you?
With WebEngage, consumer businesses can engage people through a variety of channels, including push, in-app, SMS, on-site notifications, web push, email, Facebook-Instagram, and WhatsApp. This full-stack marketing automation solution helps businesses flourish.
Best Analytics Tool In Market
What do you like best about the product?
Webengage has a lot of features that are helpful for my organization. The best things that I like about it is the events tracking system, where we can integrate the events in our games to track how users are using our product so that we can identify the pain points and fix them. The other thing that I like about WebEngage is the predictive segments that they recently launched where we are able to predict churn by 95% accuracy and this has helped us winback a lot of users. In my role I have to use the tool every day to see the performance of different journey. It was very easy for us to integrate the tool with our product.
Since the tool is very beautifully built, it's very easy for us to use.
Since the tool is very beautifully built, it's very easy for us to use.
What do you dislike about the product?
There is not much to dislike about webengage, the only thing that I can think of is that sometime the system becomes too slow for us to use. And also I think the price can also be a bottleneck for many organizations.
What problems is the product solving and how is that benefiting you?
WebEngage is helping my organization solve a lot of problems from one place itself. We are able to improve our product using the events integrations and using the dashboard to identify the pain points of the user. We are able to send out communications by creating different journeys in WebEngage and keeping track of all the communications. We are able to use the AI to help us reduce churn and also winback lost customers. So all in all it has helped us in all our use cases and we are very happy with the tool.
Best retention tool and for marketing strategies
What do you like best about the product?
I like how we can craft campaigns for the visitor. The journey creation feature based on the events performed on the website is quite good. We didn't face much technical challenges while creating 100+ journeys for our customers. Also, it was easy to integrate with our system.
What do you dislike about the product?
I personally feel the analytical sestion could have been better. We simultaneously use adobe analytics for our analytical needs, but webengage analytics is not quite simple to use.
What problems is the product solving and how is that benefiting you?
We primarily use webengage for retention purposes. Like previously mentioned, we use it for journey creation and we have the best conversion rate for this medium.
In my experience with web engage it is a complete easy-to-use platform for consumer engagement
What do you like best about the product?
As an user I love how Web Engage is simple to design and manage customized client engagement programes because of its user friendly interface. The analytics capabilities on the site also offer insightful information for improving strategy. Moreover we started receiving a lot of data after we started using Web Engage
What do you dislike about the product?
In my experience, Web Engage's price structure can be a little complicated, so it might not be the most cost-effective choice for smaller companies. Furthermore, even if the platform has a lot of features to offer it cab be a bit overwhelming for some people to properly utilise all functions.
What problems is the product solving and how is that benefiting you?
By offering a consolidated platform for individualized comminication and analytics, Web Engage is resolving the problem of effective client interaction. By making the process of developing and overseeing campaigns more efficient, I am able to engage with users in more meaningful and focused ways. It helps us in sending emails, and notifications to our customers. It also provides me with insights into user behaviour, the platforms analytics capabilities also enable me to continuosly optimize my engagement efforts.
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