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WebEngage: Omni-Channel Powerhouse
What do you like best about the product?
Ease of journey set up & reports tracking
What do you dislike about the product?
Filtering options are not present in email campaigns
What problems is the product solving and how is that benefiting you?
Webengage helps in solving the gap in each funnel categories in a lead journey
Built for retention & engagement.
What do you like best about the product?
The team at Webengage is super supportive & very responsive, they help us understand segment models and automate scalable ecosystem.
What do you dislike about the product?
More features for personalisation needs to be implemented
What problems is the product solving and how is that benefiting you?
Solving the cart abandoned, welcome journey and transactional email efforts through automated journeys.
One stop user retention solution
What do you like best about the product?
Everything about retaining users—campaign and channel managers, user groupings, scheduling etc— is in one place. Effective tool
What do you dislike about the product?
Bit of a legacy-looking UI, but I'm just nitpicking here
What problems is the product solving and how is that benefiting you?
- Engaging with existing users via cloud, push notifications, email scheduling, customer grouping, A/B analytics, marketing automation
Most Loved Retention Software We Ever Used
What do you like best about the product?
The AI features where custom messages for particular users increases the intent towards our business objectives.
What do you dislike about the product?
Pricing is little high, but the ROI it is giving will cover the cost for it.
What problems is the product solving and how is that benefiting you?
Complete marketing automation was easily done. Also retargeting users on all the channels they are available is easy and automated.
Review by Amar Shetty from Zivame. I take care of Retention marketing for zivame.com
What do you like best about the product?
1. It is User friendly
2. Segmentation is good
3. Easy to find user profile activities, there is no lag in recording user activites
2. Segmentation is good
3. Easy to find user profile activities, there is no lag in recording user activites
What do you dislike about the product?
1. At times it takes time to give count of the complex segments
What problems is the product solving and how is that benefiting you?
Webengage solved for hyper personalisation which helped us in better ctr and cvr
Best software for growth marketing
What do you like best about the product?
Targeting through custom journeys is quite remarkable. Creating custom data segments is top-notch.
What do you dislike about the product?
The website data model visualisation can be improved. Still hard for newbies to analyse user data as compared to Google Analytics.
What problems is the product solving and how is that benefiting you?
The platform has successfully enabled our business to communicate with our customers effectively and gather insights to improve our customer experience. Webengage key features integration to our app, including push notification, in-app, email, SMS, WhatsApp really helped us scale our business and generate more revenue.
A fantastic tool for analysis and customer insights
What do you like best about the product?
Recommendation Templates & Visual Previews
They’ve added visual pre-built templates for product recommendations (e.g., “Top Items”, “Personalised Suggestions”, “Relevant Products”) so you don’t always have to start from scratch.
Collections with Advanced Criteria Builder
More flexibility in filtering & sorting recommendations via “Collections” — you can use nested conditions (AND/OR logic), combine user attributes, events, campaign inputs in real time.
Collapse Key for Push Notifications
If you have multiple push notifications that are related (e.g., different status updates of an order), the new collapse key ensures only the latest relevant message is shown, not clutter.
Upgrades to Funnels UI / Event Analytics
The Funnels experience has been made more intuitive, featuring quick edits to funnel steps, the ability to view conversion times, filters by user attributes / segments / control groups, as well as the option to switch between views (charts/tables).
They’ve added visual pre-built templates for product recommendations (e.g., “Top Items”, “Personalised Suggestions”, “Relevant Products”) so you don’t always have to start from scratch.
Collections with Advanced Criteria Builder
More flexibility in filtering & sorting recommendations via “Collections” — you can use nested conditions (AND/OR logic), combine user attributes, events, campaign inputs in real time.
Collapse Key for Push Notifications
If you have multiple push notifications that are related (e.g., different status updates of an order), the new collapse key ensures only the latest relevant message is shown, not clutter.
Upgrades to Funnels UI / Event Analytics
The Funnels experience has been made more intuitive, featuring quick edits to funnel steps, the ability to view conversion times, filters by user attributes / segments / control groups, as well as the option to switch between views (charts/tables).
What do you dislike about the product?
Learning Curve & Onboarding
The platform is feature-rich, but first-time users often feel overwhelmed.
More interactive walkthroughs, contextual tooltips, or an AI-driven setup assistant could help reduce friction.
Pricing Transparency
WebEngage’s pricing is not openly listed and can be perceived as expensive for startups/SMBs.
Tiered, transparent pricing or modular plans could attract a wider audience.
UI/UX Consistency
While the platform has improved its analytics and journey builders, some users report that different modules (dashboards, campaign setups, reports) feel disjointed.
A more consistent design system across all modules could smooth the experience.
The platform is feature-rich, but first-time users often feel overwhelmed.
More interactive walkthroughs, contextual tooltips, or an AI-driven setup assistant could help reduce friction.
Pricing Transparency
WebEngage’s pricing is not openly listed and can be perceived as expensive for startups/SMBs.
Tiered, transparent pricing or modular plans could attract a wider audience.
UI/UX Consistency
While the platform has improved its analytics and journey builders, some users report that different modules (dashboards, campaign setups, reports) feel disjointed.
A more consistent design system across all modules could smooth the experience.
What problems is the product solving and how is that benefiting you?
WebEngage is a customer engagement tool that helps businesses improve customer retention and increase conversions. The platform provides a wide range of features such as personalization, segmentation, and communication triggering options that allow businesses to communicate effectively with their customers.
One of the main problems that WebEngage is solving is the ability for businesses to understand how users interact with their website and mobile app and make data-driven decisions. The platform offers detailed analytics and reporting that can help businesses understand how users interact with their website and mobile app, and make data-driven decisions.
Another problem that WebEngage is solving is the ability for businesses to personalize communication with customers. The platform allows businesses to segment users and personalize communication with them, which helps to ensure that the right message is delivered to the right user at the right time.
In terms of how it benefits you, it depends on your specific needs and goals. If you are a business looking to improve customer engagement and drive conversions, WebEngage could be a valuable tool for you. It provides a wide range of features such as personalization, segmentation, and communication triggering options that allow businesses to communicate effectively with their customers. Additionally, the detailed analytics and reporting can help you understand how users interact with your website or mobile app and make data-driven decisions.
One of the main problems that WebEngage is solving is the ability for businesses to understand how users interact with their website and mobile app and make data-driven decisions. The platform offers detailed analytics and reporting that can help businesses understand how users interact with their website and mobile app, and make data-driven decisions.
Another problem that WebEngage is solving is the ability for businesses to personalize communication with customers. The platform allows businesses to segment users and personalize communication with them, which helps to ensure that the right message is delivered to the right user at the right time.
In terms of how it benefits you, it depends on your specific needs and goals. If you are a business looking to improve customer engagement and drive conversions, WebEngage could be a valuable tool for you. It provides a wide range of features such as personalization, segmentation, and communication triggering options that allow businesses to communicate effectively with their customers. Additionally, the detailed analytics and reporting can help you understand how users interact with your website or mobile app and make data-driven decisions.
The Awesome Tool for a Disruptive Startup
What do you like best about the product?
*Provides a wide range of communication channels, including email, mobile push notifications, SMS, in-app messages, and web push notifications
*Offers robust user segmentation capabilities, allowing businesses to target specific groups of customers with personalized messages
*Provides real-time analytics and A/B testing to help businesses understand and optimize their engagement with customers
*Has a user-friendly interface, making it easy for developers to set up and manage campaigns.
*Offers robust user segmentation capabilities, allowing businesses to target specific groups of customers with personalized messages
*Provides real-time analytics and A/B testing to help businesses understand and optimize their engagement with customers
*Has a user-friendly interface, making it easy for developers to set up and manage campaigns.
What do you dislike about the product?
*WebEngage from an android developer's perspective:Limited customization options for in-app messaging
*Lack of support for certain mobile operating systemsIntegration with other tools and platforms may be difficult
*Issues with push notifications not being delivered
*Limited reporting and analytics capabilities
*Not much control over the push notification appearance
*Lack of support for certain mobile operating systemsIntegration with other tools and platforms may be difficult
*Issues with push notifications not being delivered
*Limited reporting and analytics capabilities
*Not much control over the push notification appearance
What problems is the product solving and how is that benefiting you?
*For android developers, using WebEngage can save a lot of time and effort in integrating and maintaining different channels of customer engagement. It also provides a single dashboard to track the performance, thus reducing the complexity of tracking different channels separately.
*The real-time analytics provided by WebEngage can help businesses track engagement metrics and make data-driven decisions about their customer engagement strategies.
*The real-time analytics provided by WebEngage can help businesses track engagement metrics and make data-driven decisions about their customer engagement strategies.
Great tool to build your website from scratch
What do you like best about the product?
The personal touch i can give the website
What do you dislike about the product?
The interface is slightly complex making it a little hard to navigate
What problems is the product solving and how is that benefiting you?
Webengage helps in segregation of content based on the different kinds of audience
Journey With Webengage
What do you like best about the product?
WebEngage is easy to use and its quick action is an attractive feature.
What do you dislike about the product?
Data analytics and the user segmentation section need to be improved.
What problems is the product solving and how is that benefiting you?
It helps connect the product's with the user, easy to analyze the user journey and to understand the churn rate.
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