External reviews
741 reviews
from
External reviews are not included in the AWS star rating for the product.
Seemless & Effortless Experience
What do you like best about the product?
WebEngage is very Useful for Multi-channel marketing.
What do you dislike about the product?
Sometimes the services are very slow. In case of any technical issues, you might receive late replies
What problems is the product solving and how is that benefiting you?
As an e-commerce company, we market around through different channels, and often a customer might be receiving same marketing campaign through every channel. WebEngage help us get insights on where and what channel the customer reads the messages on so that we dont send them repeat campaigns.
Exceptional Experience
What do you like best about the product?
Web Engage has made the push notification & SMS service convinient.
What do you dislike about the product?
Need more templates to automate the structure of the SMS & Notification service
What problems is the product solving and how is that benefiting you?
With Web Engage we are able to send bulk notifications and sms in no time
Accurate & Trustworthy Software
What do you like best about the product?
The best thing about WebEngage is I would say how it makes things simple and efficient. Automation enables us to understand our customers better and give real-time behavior.
What do you dislike about the product?
At times when we try to download the report, we are unable to do so and a few events don't perform well so currently, we are facing these two problems with WebEngage.
What problems is the product solving and how is that benefiting you?
Through WebEngage we can send emails, webpush and everything in users' time zone. This gives a boost to the open rate resulting in sales generation for the company.
Webengage-The True Saviour in Marketing Automation!
What do you like best about the product?
The best thing about WebEngage is that it provides all the marketing activities under a single umbrella like SMS, Emails, App Marketing, Web Push, etc. It makes our daily life in marketing easier than ever.
What do you dislike about the product?
I have been using WebEngage for the last 3-4 months, and haven't encountered any downsides as such of the platform yet. Yes sometimes I have encountered server issues while sending Emails but all of that was handled very quickly by the support team of Webengage.
What problems is the product solving and how is that benefiting you?
We had a problem of using different platforms for different marketing activities, Webengage enabled us to have all that under one roof and also automation of this software helped us even further in achieving the goals we wanted to.
One of the best Marketing Automation tool..
What do you like best about the product?
They have features have sending carousels to IOS users for App notification. I found that feature outstanding
What do you dislike about the product?
While integrating, there's lots of problem we faced from tech end
What problems is the product solving and how is that benefiting you?
Engagement with users, retention, repeat users all these metrics are improving
The User Experience compared to other Marketing Automation software's is really good.
What do you like best about the product?
There are always new updates in WebEngage and their team always keeps webinars on strategizing and understanding different communication channels.
What do you dislike about the product?
There have been a few things that I struggled to understand but our CSM helped me solve the issue.
What problems is the product solving and how is that benefiting you?
The User Journey creation is just very easy. Executing whatever I am thinking with the drag and drop blocks feature makes it easier to analyze and act upon.
Best Martech Tool
What do you like best about the product?
Their Analytics has improved a lot. Also, they keep on adding cool new features like catalogs, etc + they've updated the notifications dashboard and UI to the the next level.
What do you dislike about the product?
Nothing as of now. I think they're moving the right direction.
What problems is the product solving and how is that benefiting you?
Helps create and optimise email, sms, whatsapp, webpush, notifications easily and it also provides complete reports for analysis
Tremendous Service
What do you like best about the product?
WebEngage updates with time and keeps coming up with new things for its customers.
What do you dislike about the product?
I need to upload segments before sending SMS or push notifications that part can be more easily and sometimes test SMS and push notifications do not work properly.
What problems is the product solving and how is that benefiting you?
the interaction became very easy with customers and partners.
Helped me throughout the product building journey.
What do you like best about the product?
1. Easy to operate. I had been using WE for a very long period now and can say that it's really very easy to operate from a Product pov. I had been able to enable my operations and customer support team with WE in a very shorter period because of its easiness to the naive audience.
2. Quick support available. I am very impressed with the availability of the support team be it by email or phone call.
2. Quick support available. I am very impressed with the availability of the support team be it by email or phone call.
What do you dislike about the product?
1. Limited customization on campaigns and journey data
2. Lack of preview options on a filtered data set
3. Limited options available in data export
2. Lack of preview options on a filtered data set
3. Limited options available in data export
What problems is the product solving and how is that benefiting you?
1. tracking all user's journeys and events
2. been able to look at the actions taken by the users
2. been able to look at the actions taken by the users
Great Automation tool
What do you like best about the product?
I like the easiness of journey creations. The interface is easy to navigate. More helpful in segmenting and targetting our users. I can customize my email design better than I was able to in Sendgrid.
What do you dislike about the product?
Not available of the pre-built (Cart abandonment / Product recommendation, etc.,) customer journey. If we have a readymade journey we can easily customize it according to our requirements.
What problems is the product solving and how is that benefiting you?
Using Webengage to get increased conversions of website visitors.
showing 191 - 200