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WebEngage is my everyday go to for every Product related requirement
What do you like best about the product?
WebEngage is filled with so many amazing features. But, for me, the best one is the Journeys. I use it for inactive users' conversion, event-based interventions, and most importantly for creating automated campaigns.
What do you dislike about the product?
I recently faced an issue, where I couldn't complete an on-site survey on a single page. The reason was that the survey was conditional. This issue was costing me successful conversions.
What problems is the product solving and how is that benefiting you?
WebEngage is trying to help Product Teams with creating a more personalized and close relationship with their user base. Doing this without WebEngage would mean hundreds of development hours that could be used otherwise.
Effective & Efficient Tool
What do you like best about the product?
There are a lot of things in webengage that help us in target audiences in strategize manner. Also panel is user friendly, easy to use.
Features I like the most
1. Journey
2. RFM
3. Live Segment
Features I like the most
1. Journey
2. RFM
3. Live Segment
What do you dislike about the product?
Everything is good just lot of improvement can be done in on-site & in-app notification. Apart from it New features can be added in Journey part which can help us in making better journey
What problems is the product solving and how is that benefiting you?
It is helping me in scheduling campaigns on daily basis and targeting users on a real-time basis. Themes and variety in campaigns are helping me in reducing dependency on UI team.
WebEngage is a very solid software to achieve marketing consulting
What do you like best about the product?
I have been able to empower users to foster successful marketing outreach work. The interface is fluid and intelligent to achieve an interesting goal for my clients. The clients are happy with the results obtained. The support is impactful because they are very fast.
What do you dislike about the product?
I don't like that the software has an inefficient way to visualize some functions, it is very useful.
What problems is the product solving and how is that benefiting you?
We make the program good management of marketing consulting, we are always willing to improve the quality of our customers and visualize a more productive approach in each management. In short, the software has been very influential to have more clients because of the great results obtained.
Amazing platform to create targeted automations and engagements.
What do you like best about the product?
Dynamic event-based segment and journey to creating automation. We are able to use a lot of different channels like WhatsApp SMS email ads to communicate to users. We can run ad-hoc campaigns to quickly test our hypothesis. A/B testing is also one of the great features where we test the better messaging and send that to users. We don't have to take these decisions on our own. Data takes care of it. Other channels like push notification and advertisement retargeting cohort are also the feature that you don't get easily in one product. We are able to create segments and export them to ads if needed for retargeting.
What do you dislike about the product?
Everything is good but sometimes it loads slowly, some more flexibility in viewing older logs and event history will definitely be a plus point. If journeys allow us dynamic if-else based on event attributes then it will make it more powerful. If we get more control over if and else conditions in the journey then it can be very helpful. Funnels are good but can be improved where we are able to see breakdowns.
What problems is the product solving and how is that benefiting you?
We are able to use analytics module to quickly figure out user and event analytics, with these insight we create dynamic segment that we target from omni channel communications, by personalizing and sending right communication at right time.
Recommendations to others considering the product:
You can target users in a very effective manner using dynamic segment and omnichannel communication.
I've improved retention at not one, but TWO brands with WebEngage!
What do you like best about the product?
WebEngage is undoubtedly one of the most effective user engagement and retention platforms. Juicy Chemistry wanted to solve specific issues rapidly, and the team at WebEngage seemed ready and eager to help. WebEngage's analytics, segmentation, personalization, and engagement channels help businesses get a 360° view of their users, products, and campaigns. Their easy-to-use dashboard makes it simple to compare the impact of each channel of engagement. It helped us minimize efforts and maximize impact.
What do you dislike about the product?
The team, product and the experience are such that it leaves little room for complaints. I have worked with the team as part of two different brands and there's nothing negative that I can think of from a brand perspective.
What problems is the product solving and how is that benefiting you?
WebEngage solved a critical challenge that was the lack of access to data and metrics. While another service provider that the brand previously engaged with provided primary data and metrics, certain features remained absent such as the ability to create dynamic segments to target users better. The platform also helped us with a detailed analysis of conversions, such as the type of conversion (Click-Through, Send-Through, Open-Through) or user-level conversions data.
Recommendations to others considering the product:
When used with intent, the platform has a transformative impact on a business' retention efforts.
Great experience and journeys are a game changer!
What do you like best about the product?
Love the automated touchpoints to the users across channels
What do you dislike about the product?
Would like open funnels for better data analysis
What problems is the product solving and how is that benefiting you?
Helps me reach out to users at the right time and measure their interactions and how they move the metrics that matter for my business.
Recommendations to others considering the product:
Should definiitely look at the tool for marketing autommation needs, A/B testing and also because they have a great support team.
One of the best CRMs I have ever used.
What do you like best about the product?
- Easy to use UI
- Excellent Customer Support
- Customizable email templates
- Custom Events to track customers
I can go all day!
- Excellent Customer Support
- Customizable email templates
- Custom Events to track customers
I can go all day!
What do you dislike about the product?
- It took too much time to set it up, although the customer support was very good, there were some bottlenecks sometimes. However, now that it's set up, i don't remember that anymore.
What problems is the product solving and how is that benefiting you?
- User Tracking
- Automated Emails
- Email Journeys
- Custom Events
- Automated Emails
- Email Journeys
- Custom Events
Best in class full stack marketing tool
What do you like best about the product?
I love the way i can use Webengage to target the prospect in a very holistical way. It has helped me in sending personalized SMS push,Email and Whatsapp push and target my customers.Helped me create personalized campaigns and journey.
What do you dislike about the product?
There is no negative point in Webengage, but specifically the UI can be improved. Also it would be great if it could easy for intergrations with other marketing automations and reporting tool. to increase my reporting capability
What problems is the product solving and how is that benefiting you?
I used Webengage to send in personalized Campaigns and personalized push on various channels through various cohorts. It has increased our conversions.Helped us gained awarness. And increase our productivity
Best tool for marketing automation
What do you like best about the product?
Its interface is very user friendly. Easy to use SaaS. Very smooth integration process.
What do you dislike about the product?
Sometimes, it works very slow. Downloading reports takes a lot of time.
What problems is the product solving and how is that benefiting you?
Launching marketing automation campaigns for lead generation, registration, via push, webpush, email, sms, whatsApp campaigns
Excellent tool for customer engagement automation
What do you like best about the product?
Straight forward integration. Enhanced with years of experience. Prompt support.
What do you dislike about the product?
Nothing. Probably it would be great if it is free :)
What problems is the product solving and how is that benefiting you?
Automation of targeted customer communication
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