External reviews
741 reviews
from
External reviews are not included in the AWS star rating for the product.
A powerful, easy to use product for marketing automation
What do you like best about the product?
I always spend couple of hours everyday in WebEngage panel or look into the documentations. Have to admit as much as I work with it, I find new usecases & it is exciting. Even with the scale of our company, the performance is good enough.
We have a direct communication with our contact person, Jesse George, and he is always responding to our questions or checks the solutions we have in mind for different use cases. This helps us to reduce errors and find the best solution in this regard.
We have a direct communication with our contact person, Jesse George, and he is always responding to our questions or checks the solutions we have in mind for different use cases. This helps us to reduce errors and find the best solution in this regard.
What do you dislike about the product?
The response time of the support team through Email is high for some cases.
What problems is the product solving and how is that benefiting you?
Webengage is our main CRM tool to communicate effectively with users. Easy integration through SDK & REST API, wide options in creating journeys, Analysis features like Path & RFM, and so on.
Easy to use, flexible integrations, good customer support
What do you like best about the product?
- Straight-forward and very easy to use
- Multi-channel integrations possible Push notifications, emails, SMS, in-app popups and even Google and Facebook retargeting can be triggered within a single platform
- Data and event integrations via various ways like API or client-side triggered events possible
- Customer support readily available
- Multi-channel integrations possible Push notifications, emails, SMS, in-app popups and even Google and Facebook retargeting can be triggered within a single platform
- Data and event integrations via various ways like API or client-side triggered events possible
- Customer support readily available
What do you dislike about the product?
- Predictive and AI-based personalization not possible within the platform
- Sometimes a bit slow in curating and triggering notifications
- Data visualization and analytics still a bit weak. Though it has introduced AB and multi-variate testing and control group modules etc which are very helpful
- Sometimes a bit slow in curating and triggering notifications
- Data visualization and analytics still a bit weak. Though it has introduced AB and multi-variate testing and control group modules etc which are very helpful
What problems is the product solving and how is that benefiting you?
- We are running CRM and marketing automation, transactional comms, and omnichannel journeys through WebEngage.
- It has helped us improve the user conversion funnel with triggered notifications like installs to sign-up, sign-up to the first ride, re-install journeys, etc
- Integrations have been very flexible considering we have integrated various data sources with it for each of our different services
- It has helped us improve the user conversion funnel with triggered notifications like installs to sign-up, sign-up to the first ride, re-install journeys, etc
- Integrations have been very flexible considering we have integrated various data sources with it for each of our different services
1 easy to use tool for all digital marketing automation
What do you like best about the product?
- Easy to use with a simple User experience dashboard with many features.
- Helpful customer support can guide you on which best journey you can create.
- After comparison with big companies like a clever tap I find it better for me as targeting Arabic users especially in the Gulf.
-Live stats look like google analytics but more accurate that gives me Insights into users who are currently active on my app and website.
- Helpful customer support can guide you on which best journey you can create.
- After comparison with big companies like a clever tap I find it better for me as targeting Arabic users especially in the Gulf.
-Live stats look like google analytics but more accurate that gives me Insights into users who are currently active on my app and website.
What do you dislike about the product?
Needs 3rd party tool like AppsFlyer for knowing some metrics like how many uninstall my apps.
||-Update* I found that I can track them from the platform directly ( INSIGHTS >> Uninstalls )
Needs some HTML, CSS experience to create a unique on-site notification.
||-Update* I found that they have a dynamic (Drag and drop feature) that I can design any template without any knowledge of HTML or CSS.
Not yet integrated as per my knowledge with google ads that would help me more.
||- Update* They now integrated with Google ads and I'm testing it now ;)
||-Update* I found that I can track them from the platform directly ( INSIGHTS >> Uninstalls )
Needs some HTML, CSS experience to create a unique on-site notification.
||-Update* I found that they have a dynamic (Drag and drop feature) that I can design any template without any knowledge of HTML or CSS.
Not yet integrated as per my knowledge with google ads that would help me more.
||- Update* They now integrated with Google ads and I'm testing it now ;)
What problems is the product solving and how is that benefiting you?
Easy to announce for anything on the website without any involvement of developers with great segmentation capability with easy UX any one of my team can create.
Journey designer is a great tool that helps me to build user lifecycle campaigns.
Ability to segment users for each campaign especially influencer's campaigns.
an on-site survey is a good tool that can help me use it with other features instead of using other tool like hotjar.
Journey designer is a great tool that helps me to build user lifecycle campaigns.
Ability to segment users for each campaign especially influencer's campaigns.
an on-site survey is a good tool that can help me use it with other features instead of using other tool like hotjar.
Recommendations to others considering the product:
If you decide to buy a product as Web engage I would advise you to check other competitors then decide like me I compare it with many other companies and I meet them know each feature and pricing then I decide.
if you know who is competitors just write on google Web Engage VS. and google will helps you.
if you know who is competitors just write on google Web Engage VS. and google will helps you.
Webengage is potentially the most powerfull automation tool with a great team
What do you like best about the product?
Journeys (automation), web push, Knowledge base, customer service, Very helpful onboarding team (Udit), and professional services that helps you strategize
What do you dislike about the product?
Nothing as such, we got a great deal for ourselves, compared to their competitors
What problems is the product solving and how is that benefiting you?
Solving complex use cases, like high bounce rate, improving engagement, Web push CTR is higher than our previous provider, collecting newsletter signups,
Recommendations to others considering the product:
Go for it.
Good Marketing automation CRM platform for any organisation
What do you like best about the product?
The best part is we can create any type of segment & we can target those users through different channels.
What do you dislike about the product?
Sometimes the page loading speed is very slow.
What problems is the product solving and how is that benefiting you?
It's very easy to target any users who are visiting your website through different channels like SMS, Push Notifications, Emails, etc
One of the best tool for all your CRM marketing automation
What do you like best about the product?
With the help of WebEngage is very easy for us to target the users through various channels like push notifications, surveys, emails, SMS etc.
What do you dislike about the product?
System takes too much time to create any segment which ultimately increases our overall execution part
What problems is the product solving and how is that benefiting you?
With the help of WebEngage we can run real time survey and get the user experience which further we can use for our future marketing strategy
Blessing in disguise
What do you like best about the product?
The automation of all the journey we have created to tap on the real time customer engagement. The analysis of the report gives us a right vision to create more similar journey or to eliminate the non working ones.
What do you dislike about the product?
The only fact that we get some whatsapp delivered under "Invalid" through webengage.
We have tried getting it resolved and still, a few remains under failure always.
We have tried getting it resolved and still, a few remains under failure always.
What problems is the product solving and how is that benefiting you?
Solving the gap between the Sales team and the customer. Before our Sales team gets in touch with the customer, we make sure that we are keeping the user engaged to keep it warm.
The good benefit, to create a conversational journey through our portal in webengage. It has given us relief in saving a little manpower and cost.
The good benefit, to create a conversational journey through our portal in webengage. It has given us relief in saving a little manpower and cost.
Recommendations to others considering the product:
This tool can solve almost all of your remarketing plans through automation which can save cost and manpower. The journey you will create here, will keep a track of all the steps which should be followed immediately as soon as we receive the submission of an enquiry!
Going Above and Beyond
What do you like best about the product?
Ease of use and user support from their very friendly team who is always ready to help and courteous
What do you dislike about the product?
A small learning curve which can easily be surpassed by few usage trials
What problems is the product solving and how is that benefiting you?
Email automated journeys and recently, sending a survey. In terms of benefits, its simple to understand and create a campaign. The team is also extremely helpful.
Recommendations to others considering the product:
Go for it.
Best & effective marketing automation tool
What do you like best about the product?
WebEngage is the best Multichannel Platform & easy to use & have best support team as well
What do you dislike about the product?
To export report is li'l challenging & the segment brewing is slow, but overall it performs at its ease.
What problems is the product solving and how is that benefiting you?
Targeting customized segments ( audience ) at the right time by understanding the purchase patterns and behaviour of the customers, through, Push Notifications, emailers, journeys & more
Recommendations to others considering the product:
Simple yet best & effective marketing tool, it's easy to target relevant audience
The product and service of WebEngage is really helpful.
What do you like best about the product?
Omni channel engagement method works really well.
What do you dislike about the product?
Analysis from the platform can be improved
What problems is the product solving and how is that benefiting you?
Personalized engagement has been possible which has helped in better conversions and lesser drop-offs.
showing 231 - 240