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Robust Solution
What do you like best about the product?
The tool is reliable, The functions work smoothly, Segmentation and wide options for enabling various journeys.
What do you dislike about the product?
The Live segments take a long time to load.
What problems is the product solving and how is that benefiting you?
It's a all in one robust Solution
Fantastic marketing automation tool
What do you like best about the product?
Creating amazing journeys and RFM Segments
What do you dislike about the product?
Not have Ai tools for sugession contents.
What problems is the product solving and how is that benefiting you?
personalize the messages, and creating customer journeys
Marketing on auto-pilot
What do you like best about the product?
Webengage is easy to integrate and easy to use for day-to-day retention journeys.
The support team is super quick too to help out via email. Haven't had a single drop-the-ball incident from support over last 6+ months.
Dream tool for a product guy.
The support team is super quick too to help out via email. Haven't had a single drop-the-ball incident from support over last 6+ months.
Dream tool for a product guy.
What do you dislike about the product?
No downsides and no dislikes. I just think adding app attributions would make this tool 10x.
What problems is the product solving and how is that benefiting you?
It brings all information in one place and helps design journeys for customer engagement.
Unparalleled Service and Outstanding Quality – A Truly Exceptional Experience!
What do you like best about the product?
The service team provided exemplary support and ensured timely resolutions to our inquiries. The platform is designed with user-friendliness in mind, featuring a dashboard that allows for clear navigation and effective tracking of status updates. Additionally, the integration process with our existing system was remarkably straightforward.
What do you dislike about the product?
Nothing as such, Nothing to comment on dislike.
What problems is the product solving and how is that benefiting you?
We encountered an issue when a push notification was not delivered to the user. The exceptional support and guidance from the service team made it easy to understand and resolve the problem within a reasonable time frame.
Enhancing our experiencewith WebEngage: Opportunites for Improvement
What do you like best about the product?
What I like best about Webengage is its all in one customer engagement suite. Its gives us easy to use marketing tools to send out personalized messing across multiplr channels, with the great analytics tool which helps in our performance tracking. Which helps us in campaign implementation a bit easier.
What do you dislike about the product?
Not much, But sometimes we have data accuracy issues.
What problems is the product solving and how is that benefiting you?
Improving Webengage's ease of setup and data accuracy would enhance the user experience. Which will help us to deeper insights into consumer behavior.
Excellent Automation CRM Tool
What do you like best about the product?
What I like best about WebEngage are its comprehensive features, including event analytics, live segments, RFM analysis, funnels, and journey creation. Customer support and business consulting are also very helpful for resolving issues. We use it daily, and implementation is quick and efficient.
What do you dislike about the product?
In my opinion, creating live segments in WebEngage is too time-consuming, and a faster process would be beneficial.
What problems is the product solving and how is that benefiting you?
WebEngage Tool at real-time user engagement and enables quick communication across multiple channels.
Extremely responsive and supportive
What do you like best about the product?
Regular catch-ups with updates on everything new
Nikita has been available round the clock making it super easy for us to try new things with our CRM
Nikita has been available round the clock making it super easy for us to try new things with our CRM
What do you dislike about the product?
It is going great so I dont see anything that I dislike
What problems is the product solving and how is that benefiting you?
It has helped us personalise our outreach. Customer reactivation and CRM activities have been streamlined.
Best customer engagement platform for a business
What do you like best about the product?
The customer support that it offers is outstanding. The account manager is just a message away.
What do you dislike about the product?
Least helpful can be the lack of manual operations
What problems is the product solving and how is that benefiting you?
WebEngage is enabling the business to engage with their end users is the most efficient and personalised way and help businesses get consumer insights. It helps us reach the right target audience at the right time and in the best way to get the most out of our users.
Savior when I needed help with utmost urgency.
What do you like best about the product?
We are able to track the actual journey of our users, including what they do and where they spend most of their time, such as on the Product page, Collection page, or Offer page. It is also really helpful for us to create user journeys and segments, allowing us to easily extract the required cohorts from Webengage. Additionally, we can easily retarget our users, setting up journey channels like SMS, WhatsApp, Email, and APN. We can access data for the last 12 months, and I can't imagine tracking my daily metrics without Webengage.
What do you dislike about the product?
Need extend data range and more user friendly UI
What problems is the product solving and how is that benefiting you?
It helps us build cohorts according to our requirements, our audience, or even by product. This way, we don’t need to spend extra effort studying user behavior; we just set a few conditions, and boom—we get all our user data.
Great marketing tool for B2B2C channel businesses
What do you like best about the product?
Love the analytics and smart recommendations that help me make the most use out of the tool. I love using it because it is very easy to use, reduces dependency on me or my team for the execution and can be easily implemented. The CSM we have is also very supportive and helps with any issues we might be facing.
What do you dislike about the product?
Some features are not available yet, but the team has taken up the feedback and started the dev on them so that is good.
What problems is the product solving and how is that benefiting you?
It is helping me connect with my large userbase intuitively at the right time, based on the behaviour of our user.
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