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The Perfect tool for Marketing Automation
What do you like best about the product?
The best part that I like about WebEngage is their support. They are so good at support that they have a huge separate team when it comes to support, recently we had a few problems where their support team helped us so well. This tool is the best for marketing automation as it's easy to use and has lots of options to get insights, For us, it provides every basic detail we want to know about our users. when it comes to integration it is so easy to integrate with the other tools which helps our business very well. So recently we had to insert some things where we wanted webengage help, so they helped us very quickly and implemented the sections we wanted for our business. we use webengage daily as it provides the complete movement of our users where our work becomes easy.
What do you dislike about the product?
When the tool itself offers this much pretty good options, there are so dislike such, but one thing about dislike is their analytics part, so it's like a old fashioned dashboard for analytics, so recently they have understood and worked on it and from Feb 12th onwards they have implemented also, so its much better now
What problems is the product solving and how is that benefiting you?
Recently we had some problems regarding onsite surveys where we wanted to show the weboverlays in some pages, but it was not happening. so their support team helped us in solving it, so with the weboverlays only we are generating the best profit out if it.
Webengage is a very powerful platform to create a wholesome online shopping experience for them!
What do you like best about the product?
Their multi-channel support for campaigns and journeys, and seamless UI to make everything easy to set-up and intuitive. Their customer support is very agile and always eager to help improve our communication strategy.
What do you dislike about the product?
Creating WA templates is a bit of a hassle, as we have to create the template in both Gupshup (service provider) and then in Webengage.
What problems is the product solving and how is that benefiting you?
Creating seamless user journeys and marketing across multiple channels, all in one platform makes is super easy to experiment, iterate and manage customer marketing efforts via Webengage
WebEngage - A leading MarTech Tool
What do you like best about the product?
I am using WebEngage for over a year and I am really impressed with its product analysis and development. The WebEngage platform not only helps build strong relationships with customers but also provides valuable insights that have shaped our strategies and product developments at TutorBin. By using WebEngage’s journey flows and segments, it has proven to be one of the best tools for driving product improvement and engagement. I am really satisfied with my overall experience of using WebEngage in my professional journey.
What do you dislike about the product?
There is not even a single thing that I came across on the WebEngage platform which has led to any issues while I used this tool for my product analysis and tracking various events for better customer engagement and retention. Overall, it has been a very smooth experience for me and I am glad to have been using this tool.
What problems is the product solving and how is that benefiting you?
WebEngage is tackling one of the biggest challenges for businesses i.e. bridging the gap between companies and their customers. It’s helping solve the tricky issues around customer engagement and retention. With its tailored journeys and smart segmentation, WebEngage makes it easier for any business to boost their key metrics and keep customers coming back.
Retention Marketing made easy
What do you like best about the product?
The best part about WebEngage is that it is easy to use with multiple features covering everything needed for retention marketing. Another thing is the super responsive Customer Support.
What do you dislike about the product?
There's nothing I dislike so far, overall it is a good platform.
What problems is the product solving and how is that benefiting you?
It is helping me improve the re-order rate and the engagement rate across different set of users for my E-com brands.
Life Changer
What do you like best about the product?
Before WebEngage, I was in the dark-unsure of my progress, who my users were, or what was actually working. I didn’t have a clear direction on what to do next. But after using WebEngage, everything became crystal clear. With their insights, I not only found the answers I needed but also unlocked new strategies to accelerate my career growth!
What do you dislike about the product?
It's Loading time to create segments 1 and only 1 issue which I found.
What problems is the product solving and how is that benefiting you?
What problem? WebEngage didn’t just solve a single issue-it completely transformed our business. In no time, it set us on the right path and reshaped our entire approach!
Best tool for marketing Automation
What do you like best about the product?
WebEngage is a powerful customer engagement platform that enables brands to create diffrent journeys across all the communication channels like web push, whatsa app and so on to target their customers and generate revenues. Customer support is really nice and once you get your hands on it becomes your go to tool that u start using it everyday
What do you dislike about the product?
without the basic knowledge of the tool it is little tricky.
What problems is the product solving and how is that benefiting you?
it helps to track all the events of the customers and help me to identify the stages where the customers are dropping and help me to create steps to retain them, also help me to analyse the channels reachability which help us to knw through which channel to target to generate the max revenue.
webengage is useful in terms of user experience and analytics
What do you like best about the product?
Its a complete package however insight section and integration process is wonderful. Support team is quite active and it covers all of the use cases.
What do you dislike about the product?
As of now nothing to mentioned about this.
What problems is the product solving and how is that benefiting you?
Its gives insights and help understanding the user funnel.
Amazing retention marketing tool
What do you like best about the product?
It is easy to create campaigns via the journey designer, the UI is very intuitive
It's also seamless to set up the tool, the integrations were flexible.
It's also seamless to set up the tool, the integrations were flexible.
What do you dislike about the product?
Sometimes the support takes time and the dashboard hangs. They can work to increase how fast the tool works.
What problems is the product solving and how is that benefiting you?
It helps us consolidate data from different sources and helps us automate campaigns. Were able to see a better ROI on our marketing spends.
Easy to use
What do you like best about the product?
The detailed analytics and insights provided by WebEngage allow us to optimize our strategies and deliver better results consistently.
What do you dislike about the product?
Platform is Little Complex for the beginners, also Bit Expensive for Small businesses , especially for those who need advanced features.
What problems is the product solving and how is that benefiting you?
Web engage Significantly Improved our Ability to connect with customers across multiple Channels.Before using WebEngage, we faced difficulties in creating personalized and targeted campaigns that resonated with different segments of our audience. We also struggled with tracking the performance of our engagement efforts in a comprehensive manner.
Boosted our bottom funnel conversions & ROI significantly
What do you like best about the product?
I think best part about webengage is its ease of use in Marketing automation. The process of creating campaigns & journeys is very simple & intuitive. Amazing work on the UI/UX of the tool. It integrates seamlessly with most CRMs.
The pro-activeness of account manager and customer support is excellent
The pro-activeness of account manager and customer support is excellent
What do you dislike about the product?
Nothing too major. Would love to apply it to multiple business units in a single account which share leads. As of now, we are struggling a bit with that
What problems is the product solving and how is that benefiting you?
I think primarily WebEngage is helping us with marketing automation and customer journey mapping. It is helping us with our conversion funnel optimisation and we have seen significant result in conversions and ROI
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