Zscaler Private Access Service Edge

What do you like best about the product?

I can see it will be helpful with the enterprise. It can supply the security access when using Zscaler and you can be protected with the tunnel. I can see that

What do you dislike about the product?

Some destination host or services show that high latency when the traffic from client go through via Zscaler tunnel. Additionally, I also see some services like DNS can be encrypted

What problems is the product solving and how is that benefiting you?

Zscaler Private Access (ZPA) solves critical security and operational challenges associated with legacy Virtual Private Networks (VPNs). Problems Solved: Broad Network Exposure: Traditional VPNs grant users full access to the network, increasing the risk of lateral threat movement. ZPA enforces Zero Trust Network Access (ZTNA), connecting authorized users directly to specific private applications rather than the entire corporate network. Exposed Attack Surfaces: ZPA makes internal applications invisible to unauthorized users and the public internet, preventing inbound attacks. High Latency and Complexity: It eliminates backhauling traffic through legacy VPN concentrators, reducing congestion and hardware management overhead. Key Benefits: Enhanced Security: You get least-privilege, identity-based access, significantly lowering the risk of data breaches. Seamless User Experience: Enjoy fast, low-latency connectivity to hybrid cloud and on-premises apps automatically. Operational Efficiency: IT teams save management time, cut infrastructure costs, and safely support remote or third-party users without complex configurations.

What do you like best about the product?

Your private applications stay invisible to the internet. Because there are no inbound listening ports, internal apps remain hidden behind a “dark cloud.” As a result, scanners like Shodan—or potential attackers—can’t easily probe your network perimeter for exposed IP addresses, unpatched VPN concentrator vulnerabilities, or open ports.

What do you dislike about the product?

The challenge: Moving from a broad, subnet-level VPN to more granular ZTNA means you have to map every enterprise application in detail, including the relevant IP ranges, ports, and domains.

Impact: In legacy environments with hundreds of unstructured applications, that discovery and documentation work can be tedious and time-consuming. And if an application segment or wildcard rule is misconfigured, end-user access can break immediately.

What problems is the product solving and how is that benefiting you?

Broad Network Exposure (Layer 3 Access)

The problem: Traditional VPNs place user devices directly onto the corporate network. If a remote endpoint or a user account is compromised, an attacker can scan subnets and move laterally across critical servers.

The solution: ZPA enforces true micro-segmentation with Layer 7 access. Instead of exposing the broader network, users connect only to the specific applications they’re authorized to use, while everything else remains completely hidden.

What do you like best about the product?

The best thing that I have liked so far is the support help in cases where we get stuck. They provide very quick resolution and follow up with all the requests that we raise. Plus GUI is really easy to use and navigate with things mentioned very clearly

What do you dislike about the product?

There isn’t much to dislike overall, but one major issue for me is that it doesn’t allow us to open the same page in multiple tabs, which makes it harder to check policies and administration at the same time.

What problems is the product solving and how is that benefiting you?

We are currently working through issues related to better management of VPN access. Since Zscaler is cloud-based, it provides improved access and greater scalability.

What do you like best about the product?

It’s easy to restrict users’ access to my web servers. Zscaler has been used in all of my previous organizations, including my current one, to establish a secure connection to our internal websites.

What do you dislike about the product?

Customizing more filters would help. At times I have to manually turn off Zscaler to access required sites, which is a pain. I wish it were easier to customize settings for specific teams, rather than having changes apply across the entire organization.

What problems is the product solving and how is that benefiting you?

As I mentioned earlier, being able to restrict access to my web servers so they can only be reached from certain IPs is a big plus. It has helped ensure that no unauthorised access is getting through to my servers.

What do you like best about the product?

I love the ease of use of Zscaler Private Access and the excellent interface. Also, the excellent features make the experience good. The application greatly helps me in my organization and makes network access easy and uncomplicated. Additionally, the setup experience was very excellent and simple with easy steps.

What do you dislike about the product?

Details about the subscription could be clearer regarding the subscription aspect.

What problems is the product solving and how is that benefiting you?

I use Zscaler Private Access for troubleshooting and providing good network visibility. It helps secure private networks and ensures easy access without complications.

What do you like best about the product?

I appreciate that Zscaler Private Access provides me with secure, application-specific access without putting users directly on the corporate network, solving the security and complexity problems of traditional VPNs.

What do you dislike about the product?

The initial setup of Zscaler Private Access is moderately complex and requires careful planning rather than a simple plug-and-play installation.

What problems is the product solving and how is that benefiting you?

Zscaler Private Access solves security and complexity issues of traditional VPNs by offering secure, application-specific access without directly connecting users to our network.

What do you like best about the product?

It’s better than a VPM and feels more cautious in public spaces. The UI is very user-friendly, even for people who aren’t very tech-savvy. The built-in AI also helps you navigate.

What do you dislike about the product?

The price is high; if you can’t afford it, you might as well go with other options. I also experience stuttering from time to time, along with occasional disconnection issues.

What problems is the product solving and how is that benefiting you?

The network connection, with its approach of not trusting everyone, helps you get the best out of all your connections, while also helping the team navigate the web safely.

What do you like best about the product?

That the user cannot logout or close it if I want as an admin and that it routes the data in tunnels using only the routes I define so I can disable the best effort route

What do you dislike about the product?

That it does not handle the disconnect and internet issues well so it only can reconnect if manually initiated or by unplugging the ethernet cable and plugging it back in although this is not an issue from only my side

What problems is the product solving and how is that benefiting you?

Accessing my clients' data from a single IP so I have the users logging in from other places and it masks that like a VPN solution plus the Zscaler lists for restricting websites access

What do you like best about the product?

I like the one-to-one connection between the user and authorized applications with Zscaler Private Access and its deep integration with cloud security architecture. I find its approach to segmenting apps and services by user and group especially valuable, as it minimizes the attack surface while keeping services and apps available. It effectively limits access to specific users or groups and uses posture checks to prevent access by unauthorized users, protecting the environment from lateral movements in case of user compromise.

What do you dislike about the product?

I think for admins, Zscaler doesn't give the full benefit of PAM (Privilege Access Management) and although it segregates access to services and apps, it doesn't provide command control or session recording, which would be good to have.

What problems is the product solving and how is that benefiting you?

Zscaler Private Access reduces attack surfaces by allowing limited access based on user needs, not exposing the entire network. It segments app and service access to users and groups, which enhances security by preventing lateral movement in case of user compromise.

What do you like best about the product?

Zscaler is brilliant, with zero trust on matters secure application access, which creates operational safety.
The program eliminates the use for traditional VPN and it has multiple security advantages
Zscaler supports remote and secure access, where no internal network exploitation or exposure
The program is resourceful for distributed workforce and those that access systems on cloud
Zscaler is helpful in user segmentation and this brings granular access control that maintains business privacy
The app is cloud set, where it has centralized management, with moderate deployment standards
The user experience on matters secure applications access is also a paramount feature from the software

What do you dislike about the product?

Zscaler demands policy configurations, a process that is complex and time sensitive
The performance for Zscaler depends on regional connectivity and network routing, which is a primary problem

What problems is the product solving and how is that benefiting you?

Zscaler is resourceful in offering secure remote access, more so to private applications and no network exposure
The software gives efficiency in operations, where it eliminates a risks that are associated with traditional VPNs
Zscaler is brilliant, where it helps in implementing a strategy for zero trust in matters access security
The management of secure access is done remotely and this favors all the users, both remotely and hybrid
Zscaler eliminates chances of cyberattacks and this prevents companies from being compromised
The program concentrates on identity based access, which guarantees security to all applications