AI For Work
Kore.aiExternal reviews
469 reviews
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Powerful, Flexible Bot Builder with Robust Dialog Management and Integrations
What do you like best about the product?
It is powerful and flexible bot building platform. It offers robust dialog management, seamless integration capabilities, customizable workflows and strong support for automation AI usecases.
What do you dislike about the product?
Debugging issues especially related to session handling and publishing. Clearer documentation for advanced configurations.
What problems is the product solving and how is that benefiting you?
We can easily built conversation flows. It will reduces load on humans by giving accurate results 24/7.
Smarter Conversations and Seamless Integrations with kore AI
What do you like best about the product?
The Multi NLP + sentiment/ context handling for smarter, human like conversations and also omni channel deployment & enterprise integrations are the best about kore AI.
What do you dislike about the product?
Some times I feel it complex for the beginners due to too many modules and the integrations also the configurations.
What problems is the product solving and how is that benefiting you?
This solves problems like high support work load, slow response times and the step wise work flows and it also give 24/7 AI assist to the customers.
Comprehensive Automation and Seamless Bot Development
What do you like best about the product?
What I appreciate most about Kore.ai is its comprehensive end-to-end automation capabilities. I am particularly impressed by how the XO Platform brings together no-code bot development, advanced NLP, dialog management, APIs, and workflow automation within a single, unified environment. This integration makes it highly efficient to design, test, deploy, and scale enterprise bots.
What do you dislike about the product?
Kore.ai could enhance its Search and Language features. At times, the SearchAssist results seem inconsistent, particularly when dealing with content that contains similar keywords or when indexing large data sets. Furthermore, switching languages within workflows is not always smooth; it often demands additional effort to preserve context when users change languages during a conversation. Addressing these issues would further strengthen the platform.
What problems is the product solving and how is that benefiting you?
Kore.ai addresses significant automation and conversational AI challenges by offering a comprehensive platform for creating intelligent virtual assistants without the need for extensive coding. It enables the automation of customer support, the optimization of business workflows, and a reduction in manual tasks. Thanks to its robust NLP capabilities, advanced dialog management tools, and support for multi-channel deployments, I am able to develop scalable and consistent bot experiences much more efficiently. This leads to notable improvements in productivity, shorter development cycles, and enhanced customer engagement for enterprise clients.
Effortless Communication and User-Friendly Experience
What do you like best about the product?
Easy communications as well as very user friendly
What do you dislike about the product?
Hanged sometimes which caused some issues
What problems is the product solving and how is that benefiting you?
Helps in insights generation , communication
Powerful Customization, But Needs More Reliable Support and Fewer Bugs
What do you like best about the product?
Integrated platform starting from low-code / no-code to deep customizations using scripting.
What do you dislike about the product?
Bugs. I feel that there is big time pressure to deliver new capabilities to the market and limited time for testing and training the support teams which are still not reliable in providing solutions.
What problems is the product solving and how is that benefiting you?
Very flexible and available from the shelf platform can be setup within days or weeks rather than months. It enables quick PoCs to validate idea with limited needs of pro resources. It makes it easier to deliver first value, even before full scalability.
Intuitive Platform—Perfect for Non-Tech Users
What do you like best about the product?
hat I like best about Kore.AI is how easy and intuitive the platform is to use. Even if you’re not a technical person, you can still build and manage conversations or automations smoothly without needing deep technical skills
What do you dislike about the product?
Sometimes it gets a bit complicated when testing the bot if something doesn’t work as expected it’s not always clear why even after checking the debug section.
What problems is the product solving and how is that benefiting you?
elps automate communication and workflows, saving time and effort while improving customer experience
User-Friendly with Fine-Tuning Excellence
What do you like best about the product?
I find Kore.AI to be very user-friendly, which significantly enhances my experience. The interface is not just easy to navigate but also visually appealing, making it simple to understand from a demand perspective. I also appreciate the fine-tuning feature, which is very good, and the models options provided are beneficial. These features allow me to adjust models and add labeled data effectively, although I primarily used it for training purposes. Kore.AI also stands out for its excellent capabilities in generating reports, which is a significant advantage for me. These aspects contribute to a strong positive influence on my usage experience.
What do you dislike about the product?
I would like Kore.AI to provide more free trial opportunities for newcomers. Extending the free trial period for new users could significantly increase the product's reach and accessibility to a wider audience.
What problems is the product solving and how is that benefiting you?
I find Kore.AI user-friendly with a catchy interface, enhancing agent assist, and it's effective in report generation. Its fine-tuning feature helps with agent training.
Effortlessly Simple to Build
What do you like best about the product?
simple to build and easy to use. Many features to intigrate
What do you dislike about the product?
No proper training video available in youtube and no forum and less developers
What problems is the product solving and how is that benefiting you?
helped to build catbots at less price when compare with other tools
Kore.ai DEveloper
What do you like best about the product?
the ease with which external platforms can be connected to kore.ai and managed as a multi-function orchestrator
What do you dislike about the product?
that some tools are not yet 100% proprietary and that in some parts of development, workflow updates are slow.
What problems is the product solving and how is that benefiting you?
The problems usually involve document searches, which makes it easy to provide fast and appropriate customer support, and the advantage is that it's on a large scale.
“Powerful Platform with a Steep Learning Curve”
What do you like best about the product?
I really like how Kore.ai offers a no-code conversation designer — it makes building and customizing chatbots super easy without needing deep technical skills.
What do you dislike about the product?
I find that Kore.ai can feel a bit complex at first, especially when navigating advanced features or integrations.
What problems is the product solving and how is that benefiting you?
Kore.ai helps automate customer and employee interactions across multiple channels, reducing repetitive support work. It’s been great for improving efficiency and delivering faster, more consistent responses.
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