Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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External reviews are not included in the AWS star rating for the product.
Service Cloud: A Positive Experience for Developers
What do you like best about the product?
Service Cloud is a solid tool, and as a developer working with it, I find the experience to be very positive.
What do you dislike about the product?
There isn't anything I dislike, and I truly enjoy implementing solutions for our customers.
What problems is the product solving and how is that benefiting you?
By implementing this service process, we are able to address customer complaints more efficiently, empowering customers to resolve issues on their own and reducing the time they spend waiting on lengthy calls.
Great System Integration, but Customization Can Be Challenging
What do you like best about the product?
The ability to connect other systems so you don't have to swivel
What do you dislike about the product?
The level of customization that is needed for some solutions
What problems is the product solving and how is that benefiting you?
Being a one stop shop for users
Efficient Customer Support, but Initial Navigation Can Be Tricky
What do you like best about the product?
What I like most about Service Cloud is that I can support customers from a single screen.
What do you dislike about the product?
For those using Service Cloud for the first time, it may be difficult to navigate through the tabs and screens. However, this can be resolved with customization!
What problems is the product solving and how is that benefiting you?
Case handling is highly recommended, especially when high case volume is an issue.
Omni Channel Handles Routing Well, But Lacks Built-In Testing Support
What do you like best about the product?
Omni Channel is good and does the job of routing agents
What do you dislike about the product?
It does not help much for tectimg and we have to installl a third party tool to do this
What problems is the product solving and how is that benefiting you?
Omni channel routing
Lead Salesforce Developer
What do you like best about the product?
Tracking progress on installs and service projects
What do you dislike about the product?
sometimes the object model is a bit restrictive
What problems is the product solving and how is that benefiting you?
Managing installs
Efficient data governance and well-structured customer experience
What do you like best about the product?
The possibility of having data with greater governance is a positive point that I highlight.
What do you dislike about the product?
The experience process for clients and the procedures involved are well-structured, providing a satisfying journey. The attention to detail at each stage demonstrates the commitment to offering quality service.
What problems is the product solving and how is that benefiting you?
The price is in line with the company's reality, accurately reflecting what is practiced in the market.
Omni-Channel Is Amazing and Service Cloud Integrates Seamlessly
What do you like best about the product?
Omni-Channel is amazing!!! Service Cloud as a whole is nice in that it just rests on top of Salesforce and you don’t need to leave the org to use it.
What do you dislike about the product?
There’s nothing that I dislike at this time.
What problems is the product solving and how is that benefiting you?
Being able to route custom object records to the appropriate user via Omni-Channel.
Great Knowledge and Omnichannel Features
What do you like best about the product?
Knowledge , case ,omni channel, entitlements. These are important and we use for customer support and call center.
What do you dislike about the product?
It solved my needs and its good. There is no recommendations.
What problems is the product solving and how is that benefiting you?
Itbsolves call center. It's helps maintain knowledge. Helps in case management.
Great customization and support all in one place
What do you like best about the product?
The customization is great because you can custom tailor it to your own processes and integrate it with email and other external applications to be able to handle customer support in one area.
What do you dislike about the product?
It can be expensive to set up other add ons which are prohibitive to some companies.
What problems is the product solving and how is that benefiting you?
It allows all support cases to go to one place rather than just through tickets and emails.
Great Integrations with Other Systems
What do you like best about the product?
Integrations to other systems and the ability to get a unified view of our customers.
What do you dislike about the product?
SLA doesn’t always align to our needs and requires a bit more robust architecture
What problems is the product solving and how is that benefiting you?
Managing our contacts and accounts in a unified system to share with other systems.
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