Agentforce Service
Salesforce, Inc.External reviews
6,980 reviews
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External reviews are not included in the AWS star rating for the product.
Agentforce looks promising
What do you like best about the product?
What I like best about Salesforce Service Cloud is its ability to streamline customer support with automation, making it easy to manage cases and deliver personalized service at scale.
What do you dislike about the product?
What I dislike about Salesforce Service Cloud is that its complexity can lead to a steep learning curve for new users, especially when setting up advanced features.
What problems is the product solving and how is that benefiting you?
Na
Ms
What do you like best about the product?
Omni chanal and Service Cloud helps with automating routine tasks, providing customer insights, and even recommending next best actions for agents.
What do you dislike about the product?
Complexity and learning curve , cost , not easy to customise
What problems is the product solving and how is that benefiting you?
Customization Overhead: While it offers deep customization, setting up and managing these custom workflows can become resource-intensive, requiring dedicated admins or developers to maintain the system.
Service clouds is great!
What do you like best about the product?
Omni channel routing allows our call center agents to quickly assist our customers
What do you dislike about the product?
We need more robust ways to create SLAs time clocks
What problems is the product solving and how is that benefiting you?
Customer center support and a full customer 360 view with Sales and Marketing cloud
Great platform that’s ever evolving for customer experience
What do you like best about the product?
Ability to customise it to business process
Great multi channel features for service agents to interact with customers
Ability to do more deflection with knowledge
Now also use of AI agents to help customers fast plus the ai features that increase productivity
Great multi channel features for service agents to interact with customers
Ability to do more deflection with knowledge
Now also use of AI agents to help customers fast plus the ai features that increase productivity
What do you dislike about the product?
It does need a good partner to set it up well and make use of all the features.
You can accidentally over customise it to your needs and need to guard against it
You can accidentally over customise it to your needs and need to guard against it
What problems is the product solving and how is that benefiting you?
Multi channel messaging
Case deflection with knowledge
AI to also deflect and keep humans on high value
Full view of the customer data and previous cases
Case deflection with knowledge
AI to also deflect and keep humans on high value
Full view of the customer data and previous cases
Service Cloud Review
What do you like best about the product?
Customer 360
Case Management
Omni-Channel Support
AI-Powered Tools & Knowledge Management
Data
Case Management
Omni-Channel Support
AI-Powered Tools & Knowledge Management
Data
What do you dislike about the product?
Complexity in Setup and Customization, Certain Limitations
Learning Curve
Time-Consuming Maintenance
Learning Curve
Time-Consuming Maintenance
What problems is the product solving and how is that benefiting you?
Productivity Increase
Case Routing and assignment through omni-channel
Knowledge management
Case Routing and assignment through omni-channel
Knowledge management
Service cloud from sfdc
What do you like best about the product?
The service console is giving a good user interface for technical team
What do you dislike about the product?
The email to cade was a little bit complex to set up
What problems is the product solving and how is that benefiting you?
Direct contact with te customer
Helps us track external customer issues and internal issues
What do you like best about the product?
Flexibility of solution for multiple departments
What do you dislike about the product?
Limits on omni to pass out cases, sms, and voice
What problems is the product solving and how is that benefiting you?
Issue tracking
Best way to manage incidents
What do you like best about the product?
Ease of incident management and sharing SOPs via knowledge
What do you dislike about the product?
Nothing I can think of right now. Maybe the cost
What problems is the product solving and how is that benefiting you?
Solving use issues
Good platform for integration with other systems
What do you like best about the product?
Easy workflow, integration and user friendly
What do you dislike about the product?
Connecting to inbuilt systems. Workflow integration is challenging
What problems is the product solving and how is that benefiting you?
Customer calls complaints handling
Data driver service operation review
What do you like best about the product?
Easy integration and one stop solution for agents
What do you dislike about the product?
Integration with Agentforce not by default
What problems is the product solving and how is that benefiting you?
Provides customized digital services
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