Agentforce Service
Salesforce, Inc.External reviews
6,980 reviews
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Highly recommended
What do you like best about the product?
Case management simplified for every day use
What do you dislike about the product?
High cost and lots of maintenance for every day tasks
What problems is the product solving and how is that benefiting you?
Automated service
SCV and Omni
What do you like best about the product?
Ability to integrate our SF with a telephony solution manged within SF allowing a 360 view of our agents and clients!
What do you dislike about the product?
Refreshing omni browser causes disconnection issues
What problems is the product solving and how is that benefiting you?
Holistic view of our customer interactions to provide a better experience
Best customer experience with service cloud
What do you like best about the product?
Case management and information all in 1 place; Omni channel touting based on skills or type of case
What do you dislike about the product?
Unable to link knowledge articles to the specific cases
What problems is the product solving and how is that benefiting you?
Customer experience, customer services, surveys, order information to sales reps
Email solution
What do you like best about the product?
Everything in one place is a big bonus to have
What do you dislike about the product?
Issue we are seeing is creating a process for incoming emails. Havin a solution that is scalable and forward email that are valid case emails into salesforce
What problems is the product solving and how is that benefiting you?
Having a place that houses all customer interactions is golden
Great product
What do you like best about the product?
Great support for customer service and customer support
What do you dislike about the product?
Depending on the specific context the license could not fit the custom business case
What problems is the product solving and how is that benefiting you?
Better customer experience and support
Service cloud success
What do you like best about the product?
I enjoy having the agent data in one seamless view. I also like the Omni channel routing options.
What do you dislike about the product?
So far I've enjoyed the features and haven't had an huge complaints.
What problems is the product solving and how is that benefiting you?
Helping us with case data for our customers
Service to a next level
What do you like best about the product?
By far the best things about service cloud are the built in tools but also the ability to extend those tools to implement custom business processes as needed.
What do you dislike about the product?
Can be a bit overwhelming for new end users and training is almost always a need.
What problems is the product solving and how is that benefiting you?
Customer success and management, allows agents to timely address key issues for customers.
Helps manage support cases and interactions
What do you like best about the product?
The ability to have many workflows through processes and have a lot of data on cases and relationships to other cases helps a lot.
What do you dislike about the product?
The user interface us a bit outdated and can be hard to use.
What problems is the product solving and how is that benefiting you?
It helps manage inbound customer support request and it's easy to see and track and respond.
Service Cloud
What do you like best about the product?
How I can configure all the scenarios to measure the response time and the configuration capabilities to trigger specific actions towards close a case
What do you dislike about the product?
One of the things I dindt like is the limited mobile app functionality
What problems is the product solving and how is that benefiting you?
Its helps with the claims management process of my customer support channels
Scales well
What do you like best about the product?
Is easy to use and it brings holistic view of customer from Sales cloud CRM. It scales well for multinationals that have a follow the sun model
What do you dislike about the product?
Could benefit from more out of the box templates for defect tracking and enhancement requests
What problems is the product solving and how is that benefiting you?
We provide customer technical support that help our customers adopt the product and yield higher renewals or upsell opportunities
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