Agentforce Service
Salesforce, Inc.External reviews
6,980 reviews
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External reviews are not included in the AWS star rating for the product.
Service Cloud integrations provide a more holistic view
What do you like best about the product?
I appreciate that integrating data from other Clouds helps provide a 360 view of our customers to provide better customer service.
What do you dislike about the product?
I dislike that it's not easy to use the legacy chatbot.
What problems is the product solving and how is that benefiting you?
Customer support for our customers is compiled in one place with good visibility for the team.
Leveraging next generation functionally today
What do you like best about the product?
My organization leverages ServiceCloud in conjunction with our contact centers to maximize efficiency
What do you dislike about the product?
Our biggest concern is license cost and latency issues. We continue to seek was to make strides on both
What problems is the product solving and how is that benefiting you?
Our integration between Service and Health Cloud is helping bring a full 360 view of our customers journey
Helped streamline internal help tickets
What do you like best about the product?
The ability to tailor services for our customer support teams and internal teams. This has made our teams more efficient and allowed our management to see where the main issues are
What do you dislike about the product?
Field service connected to calendar still needs work.
What problems is the product solving and how is that benefiting you?
Internal help desk
Feedback for how my company uses serrvice cloud
What do you like best about the product?
The most helpful features of the Salesforce service cloud is that configuration of the console, but it was super beneficial to our users to be able to move from case to case
What do you dislike about the product?
Probably the least favorite part of service cloud is the configuration of contacts on case, from a user perspective needs to allow for quick setup for our call center users we had to code around to make a better user experience.
What problems is the product solving and how is that benefiting you?
Being able to assure we follow up with our clients in a timely and comprehensive way when they contact us for an inquiry or issue
Enhance the agent's force experience
What do you like best about the product?
Definitely a positive use case, provide lots of easily integrated AI capabilities.
What do you dislike about the product?
I'd recommend against continuously using the low code/no code terminology without providing context around the setup.
What problems is the product solving and how is that benefiting you?
Engage with knowledge management
D3 Service Cloud
What do you like best about the product?
It has a clean user interface and omnichannel is very helpful.
What do you dislike about the product?
Additional licences required for features like chatbot.
What problems is the product solving and how is that benefiting you?
Allowing us to resolve complaints and queries.
Get time
What do you like best about the product?
That I can make adjustments as needed for my org
What do you dislike about the product?
Nothing on time but still learning to use it
What problems is the product solving and how is that benefiting you?
Centralize the contact with members
Service cloud allows us to handle case escalation and resolution with ease.
What do you like best about the product?
It is easy to setup and has nice features that allow us to move quickly with case resolution.
What do you dislike about the product?
Some customizations require custom coding to achieve the goal.
What problems is the product solving and how is that benefiting you?
It is allowing us to recieve and resolve support cases as well as change requests in a timely and organized manner.
Good tool for key service features
What do you like best about the product?
Good products with key service features like knowledge base and case management
What do you dislike about the product?
The need for external consultancy to take full value of it
What problems is the product solving and how is that benefiting you?
Manage relation with our customers in a effective way
GREAT service solution
What do you like best about the product?
Easy to configure and solves most of our issues
What do you dislike about the product?
Licencing Model difficult to understand sometimes
What problems is the product solving and how is that benefiting you?
standardized KPI reporting and communication
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