Agentforce Service
Salesforce, Inc.External reviews
6,980 reviews
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External reviews are not included in the AWS star rating for the product.
Perfect case management
What do you like best about the product?
Crm data and case data in a unique omnichannel solution
What do you dislike about the product?
Too much hard extract big data even with dataloader
What problems is the product solving and how is that benefiting you?
Customer service centralization
360 service !
What do you like best about the product?
Ease of use. Accounts and Customers information in the same place
What do you dislike about the product?
Managing multiple conversations on the omni channel could be better
What problems is the product solving and how is that benefiting you?
We had no idea how long some cases took us to resolve. SLA timers helped a lot.
Service Cloud Review
What do you like best about the product?
Ability to manage support cases in efficient way driving key insights
What do you dislike about the product?
Nothing specific. I need to learn more to see how I can further leverage capabilities.
What problems is the product solving and how is that benefiting you?
Managing complaints in efficient way allowing insights to be gathered ensuring regulatory compliance.
Good, depends on the use case
What do you like best about the product?
Config is easy, uptime, ease of support
What do you dislike about the product?
Versions coming out very often.
What problems is the product solving and how is that benefiting you?
Case management
Loving it!
What do you like best about the product?
The ease of following along and learning but I still have a lot to learn
What do you dislike about the product?
Still leaening how to use it but I'll get therw
What problems is the product solving and how is that benefiting you?
Helpful for our customers which for me is just the filed sales
Powerful feature rich solution
What do you like best about the product?
Salesforce Service Cloud is a robust enterprise solution which empowers both internal and external users to be successful. The ability to integrate with existing systems and automate process flows streamlines the support process. This allows for a progressive migration path if needed. A large amount of requirements can be configured rather than customized through code simplifying maintenance and ongoing development needs.
What do you dislike about the product?
Salesforce is so feature rich and customizable that it can become overwhelming for small teams learning it for the first time. It is strongly suggested to take the trailhead learn through developer or training instances. Know the limits of the platform amd the version you have selected to make the most of your implementation. Additionally the amount of blank white space on the UI is more than other platforms.
What problems is the product solving and how is that benefiting you?
Service Cloud is providing knowledge content and a custom portal for our customers with integration to support ticketing. The biggest benefit is the seamless integration with Sales Cloud data to provide a holistic view for our customers.
Great product
What do you like best about the product?
Manage the customer call center efficiently
What do you dislike about the product?
Some reatrictions are a little bit annoying
What problems is the product solving and how is that benefiting you?
Manage the case management of the customer
Great service experience, 360 customer view
What do you like best about the product?
360 customer view and endless possibility for customization.
What do you dislike about the product?
Knowledge licences need to be bought separately.
What problems is the product solving and how is that benefiting you?
Cooperation between sales and service teams.
Salesforce
What do you like best about the product?
Service cloud makes digital marketing a breeze
What do you dislike about the product?
Email tracking is no longer reliable due to other influences.
What problems is the product solving and how is that benefiting you?
Service cloud is grea for helping different applications talk to each other.
Best in class for enterprise Customer Service
What do you like best about the product?
The Service Cloud App is very robust for automating support processes.
What do you dislike about the product?
There is a steep learning curve to customize all the advanced features in order to maximize the ROI for smaller organizations.
What problems is the product solving and how is that benefiting you?
Getting back to our customers quickly and consistenty giving top quality support.
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