Agentforce Service
Salesforce, Inc.External reviews
7,033 reviews
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Feedback for how my company uses serrvice cloud
What do you like best about the product?
The most helpful features of the Salesforce service cloud is that configuration of the console, but it was super beneficial to our users to be able to move from case to case
What do you dislike about the product?
Probably the least favorite part of service cloud is the configuration of contacts on case, from a user perspective needs to allow for quick setup for our call center users we had to code around to make a better user experience.
What problems is the product solving and how is that benefiting you?
Being able to assure we follow up with our clients in a timely and comprehensive way when they contact us for an inquiry or issue
Enhance the agent's force experience
What do you like best about the product?
Definitely a positive use case, provide lots of easily integrated AI capabilities.
What do you dislike about the product?
I'd recommend against continuously using the low code/no code terminology without providing context around the setup.
What problems is the product solving and how is that benefiting you?
Engage with knowledge management
D3 Service Cloud
What do you like best about the product?
It has a clean user interface and omnichannel is very helpful.
What do you dislike about the product?
Additional licences required for features like chatbot.
What problems is the product solving and how is that benefiting you?
Allowing us to resolve complaints and queries.
Get time
What do you like best about the product?
That I can make adjustments as needed for my org
What do you dislike about the product?
Nothing on time but still learning to use it
What problems is the product solving and how is that benefiting you?
Centralize the contact with members
Service cloud allows us to handle case escalation and resolution with ease.
What do you like best about the product?
It is easy to setup and has nice features that allow us to move quickly with case resolution.
What do you dislike about the product?
Some customizations require custom coding to achieve the goal.
What problems is the product solving and how is that benefiting you?
It is allowing us to recieve and resolve support cases as well as change requests in a timely and organized manner.
Good tool for key service features
What do you like best about the product?
Good products with key service features like knowledge base and case management
What do you dislike about the product?
The need for external consultancy to take full value of it
What problems is the product solving and how is that benefiting you?
Manage relation with our customers in a effective way
GREAT service solution
What do you like best about the product?
Easy to configure and solves most of our issues
What do you dislike about the product?
Licencing Model difficult to understand sometimes
What problems is the product solving and how is that benefiting you?
standardized KPI reporting and communication
Perfect case management
What do you like best about the product?
Crm data and case data in a unique omnichannel solution
What do you dislike about the product?
Too much hard extract big data even with dataloader
What problems is the product solving and how is that benefiting you?
Customer service centralization
360 service !
What do you like best about the product?
Ease of use. Accounts and Customers information in the same place
What do you dislike about the product?
Managing multiple conversations on the omni channel could be better
What problems is the product solving and how is that benefiting you?
We had no idea how long some cases took us to resolve. SLA timers helped a lot.
Service Cloud Review
What do you like best about the product?
Ability to manage support cases in efficient way driving key insights
What do you dislike about the product?
Nothing specific. I need to learn more to see how I can further leverage capabilities.
What problems is the product solving and how is that benefiting you?
Managing complaints in efficient way allowing insights to be gathered ensuring regulatory compliance.
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