Agentforce Service
Salesforce, Inc.External reviews
6,980 reviews
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External reviews are not included in the AWS star rating for the product.
Excellent Case management tool
What do you like best about the product?
Excellent way to track cases, help customers resolve issues, efficient work management with Service agents.
Tool helps to customize view and features for agents and managers making it easy for individual roles. Omni channel helps channel incoming service requests for efficiency.
Tool helps to customize view and features for agents and managers making it easy for individual roles. Omni channel helps channel incoming service requests for efficiency.
What do you dislike about the product?
Standard object Data is used across clouds for multiple use cases causing conflicts with Sales cloud customization
What problems is the product solving and how is that benefiting you?
Case management and Omni channel routing
Review
What do you like best about the product?
Scalable solutions and point and click improvementation.
What do you dislike about the product?
Hard mentain milestones and it would be nice to improve this
What problems is the product solving and how is that benefiting you?
Great Customer support experience
Longtime user and big fan
What do you like best about the product?
How customizable it is to fit our companys business needs
What do you dislike about the product?
Having to uodate certain elemwnts as new features are rolled out.
What problems is the product solving and how is that benefiting you?
Ability to collect data on clients to understand support needs and even determine headcount for the future
Agentforce is the next future
What do you like best about the product?
Salesforce actions is very useful to customize your business needs
What do you dislike about the product?
Nothing is dislike me about Service cloud
What problems is the product solving and how is that benefiting you?
All channels clasification claims tickets
Easy to use
What do you like best about the product?
Customer oriented product focused on supporting volume
What do you dislike about the product?
Pricey & requires extensive buy-in from leadership
What problems is the product solving and how is that benefiting you?
Streamline inquiries to help team stay focused
Great knowledgebase system
What do you like best about the product?
Tying knowledge system to case management
What do you dislike about the product?
Unsure anout best practices for knowledge sharing
What problems is the product solving and how is that benefiting you?
Case management
Service Cloud
What do you like best about the product?
I like that our service team can manage tickets and monitor customer needs in the CRM.
What do you dislike about the product?
Would like more native reports that are rebuilt
What problems is the product solving and how is that benefiting you?
Ticketing system
Happy customer happy life
What do you like best about the product?
Love how customers are really at the center
What do you dislike about the product?
License cost for small businesses needs to be rethought
What problems is the product solving and how is that benefiting you?
Optimization of our service value proposition
Service made Simple
What do you like best about the product?
The ability to track and manage tickets natively in our Salesforce org
What do you dislike about the product?
It can be a bit to configure out of the box for specific metrics and flows
What problems is the product solving and how is that benefiting you?
It allows us to relia ly track and effort our work
Service Cloud at AEA
What do you like best about the product?
Cases. We minimally use Service Cloud because our business model is not public facing.
What do you dislike about the product?
Confused about the licensing and basic user access
What problems is the product solving and how is that benefiting you?
It has helped us organize our requests better
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