Agentforce Service
Salesforce, Inc.External reviews
7,033 reviews
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External reviews are not included in the AWS star rating for the product.
Good, depends on the use case
What do you like best about the product?
Config is easy, uptime, ease of support
What do you dislike about the product?
Versions coming out very often.
What problems is the product solving and how is that benefiting you?
Case management
Loving it!
What do you like best about the product?
The ease of following along and learning but I still have a lot to learn
What do you dislike about the product?
Still leaening how to use it but I'll get therw
What problems is the product solving and how is that benefiting you?
Helpful for our customers which for me is just the filed sales
Powerful feature rich solution
What do you like best about the product?
Salesforce Service Cloud is a robust enterprise solution which empowers both internal and external users to be successful. The ability to integrate with existing systems and automate process flows streamlines the support process. This allows for a progressive migration path if needed. A large amount of requirements can be configured rather than customized through code simplifying maintenance and ongoing development needs.
What do you dislike about the product?
Salesforce is so feature rich and customizable that it can become overwhelming for small teams learning it for the first time. It is strongly suggested to take the trailhead learn through developer or training instances. Know the limits of the platform amd the version you have selected to make the most of your implementation. Additionally the amount of blank white space on the UI is more than other platforms.
What problems is the product solving and how is that benefiting you?
Service Cloud is providing knowledge content and a custom portal for our customers with integration to support ticketing. The biggest benefit is the seamless integration with Sales Cloud data to provide a holistic view for our customers.
Great product
What do you like best about the product?
Manage the customer call center efficiently
What do you dislike about the product?
Some reatrictions are a little bit annoying
What problems is the product solving and how is that benefiting you?
Manage the case management of the customer
Great service experience, 360 customer view
What do you like best about the product?
360 customer view and endless possibility for customization.
What do you dislike about the product?
Knowledge licences need to be bought separately.
What problems is the product solving and how is that benefiting you?
Cooperation between sales and service teams.
Salesforce
What do you like best about the product?
Service cloud makes digital marketing a breeze
What do you dislike about the product?
Email tracking is no longer reliable due to other influences.
What problems is the product solving and how is that benefiting you?
Service cloud is grea for helping different applications talk to each other.
Best in class for enterprise Customer Service
What do you like best about the product?
The Service Cloud App is very robust for automating support processes.
What do you dislike about the product?
There is a steep learning curve to customize all the advanced features in order to maximize the ROI for smaller organizations.
What problems is the product solving and how is that benefiting you?
Getting back to our customers quickly and consistenty giving top quality support.
Great service console providing all important information on single page
What do you like best about the product?
Service Cloud is a powerful tool for managing customer orders, offering real-time tracking and seamless communication across teams. Our customer service team especially appreciates the Service Console, which shows all the necessary data in the context of the current task they are working on
What do you dislike about the product?
We use it so heavily that some case assignment rules have become quite complex and are hard to maintain;)
What problems is the product solving and how is that benefiting you?
Service Cloud allows collaboration between different parties and teams around the world, reducing the time needed to resolve issues.
Great Service Solution
What do you like best about the product?
It offers Omni channel capabilities and is great for offering awesome customer communication
What do you dislike about the product?
The licencing model for adding 3party channels is sometimes tricky to understand
What problems is the product solving and how is that benefiting you?
Centralized communication, standardization in processes, KPI reporting
Service cloud to serve sales
What do you like best about the product?
The easiness in deploying a portal for customers to log their tickets
What do you dislike about the product?
There is no built in feature to allow customer to request eval licenses aside cases
What problems is the product solving and how is that benefiting you?
It allows queuing tickets that are then handled by humans. Before that we used emails.
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