Agentforce Service
Salesforce, Inc.External reviews
6,980 reviews
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External reviews are not included in the AWS star rating for the product.
Great product!
What do you like best about the product?
Unified customer experience, easy to use
What do you dislike about the product?
Pricing is high, it's tough to justify ROI
What problems is the product solving and how is that benefiting you?
Helps us to quickly respond to customer inquiries, leading to better customer satisfaction.
My team and I have created a lot of value with service cloud
What do you like best about the product?
There are many out of the box items that help our business. We are able to manage cases for different areas and customers
What do you dislike about the product?
Limitations that have open ideas associated but have not been addressed yet.
What problems is the product solving and how is that benefiting you?
We have automated some processes saving time
Operation Manager for Customer Service
What do you like best about the product?
Easy to use in tracking our customer contacts and understanding why customers are reaching out to us.
What do you dislike about the product?
How can identify repeat contacts related to the same issue?
What problems is the product solving and how is that benefiting you?
Capturing and tracking of guest contacts.
Service Cloud got Customer Service
What do you like best about the product?
Case management, Email Queue.
Web to Case. Service portals, Omni channel
Web to Case. Service portals, Omni channel
What do you dislike about the product?
Pricing is fairly expensive just for Service Cloud
Heavy customizations, lot of governor limitations
Heavy customizations, lot of governor limitations
What problems is the product solving and how is that benefiting you?
Customer Service
Great product, but support is a bit lacking.
What do you like best about the product?
Flow, no code solutions. Easy to use interface.
What do you dislike about the product?
Support for native solutions. More often it is suggested to hire a 3rd party developer.
What problems is the product solving and how is that benefiting you?
Efficiencies for customer service agents.
Best customer service management platform
What do you like best about the product?
Best customer service management platform
What do you dislike about the product?
In built Calling platform missing but yes can bring own cti
What problems is the product solving and how is that benefiting you?
Customer support and self service
Help desk perspective
What do you like best about the product?
Tracking and easy reporting of service tickets. No training required.
What do you dislike about the product?
Cost of the product and the UI interface can be improved
What problems is the product solving and how is that benefiting you?
Managing our service request which is about 50-60 per day
Salesforce service cloud
What do you like best about the product?
Service cloud console with customer 360 view
What do you dislike about the product?
Omni channel integration could be more seamless
What problems is the product solving and how is that benefiting you?
Fueling our contact center to more effective service resolutions
We are happy with ot
What do you like best about the product?
I like Einstein AI search through knowledge
What do you dislike about the product?
Service console is mot very informative and so many screen
What problems is the product solving and how is that benefiting you?
It helps us in our case management
It is nice and need more inputs further
What do you like best about the product?
Case management.Effortless handling of cases
What do you dislike about the product?
Inconsistencies and some low key features
What problems is the product solving and how is that benefiting you?
Handling cases and using omni channel for live handling of agents
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