Agentforce Service
Salesforce, Inc.External reviews
7,002 reviews
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Lead Salesforce Developer
What do you like best about the product?
Tracking progress on installs and service projects
What do you dislike about the product?
sometimes the object model is a bit restrictive
What problems is the product solving and how is that benefiting you?
Managing installs
Efficient data governance and well-structured customer experience
What do you like best about the product?
The possibility of having data with greater governance is a positive point that I highlight.
What do you dislike about the product?
The experience process for clients and the procedures involved are well-structured, providing a satisfying journey. The attention to detail at each stage demonstrates the commitment to offering quality service.
What problems is the product solving and how is that benefiting you?
The price is in line with the company's reality, accurately reflecting what is practiced in the market.
Omni-Channel Is Amazing and Service Cloud Integrates Seamlessly
What do you like best about the product?
Omni-Channel is amazing!!! Service Cloud as a whole is nice in that it just rests on top of Salesforce and you don’t need to leave the org to use it.
What do you dislike about the product?
There’s nothing that I dislike at this time.
What problems is the product solving and how is that benefiting you?
Being able to route custom object records to the appropriate user via Omni-Channel.
Great Knowledge and Omnichannel Features
What do you like best about the product?
Knowledge , case ,omni channel, entitlements. These are important and we use for customer support and call center.
What do you dislike about the product?
It solved my needs and its good. There is no recommendations.
What problems is the product solving and how is that benefiting you?
Itbsolves call center. It's helps maintain knowledge. Helps in case management.
Great customization and support all in one place
What do you like best about the product?
The customization is great because you can custom tailor it to your own processes and integrate it with email and other external applications to be able to handle customer support in one area.
What do you dislike about the product?
It can be expensive to set up other add ons which are prohibitive to some companies.
What problems is the product solving and how is that benefiting you?
It allows all support cases to go to one place rather than just through tickets and emails.
Great Integrations with Other Systems
What do you like best about the product?
Integrations to other systems and the ability to get a unified view of our customers.
What do you dislike about the product?
SLA doesn’t always align to our needs and requires a bit more robust architecture
What problems is the product solving and how is that benefiting you?
Managing our contacts and accounts in a unified system to share with other systems.
Great All-in-One Features, but Performance Drops with Heavy Traffic
What do you like best about the product?
all of the functionalities that it has in one single view
What do you dislike about the product?
how it lags when there is too much traffic
What problems is the product solving and how is that benefiting you?
It allows us to have all of the information we need in a few clicks
Reliable and User-Friendly, Loved by Our Team
What do you like best about the product?
I find Salesforce Service Cloud's ease of use and implementation particularly beneficial, and our employees love working with it. The platform significantly aids our service teams in managing cases promptly and supports our clients effectively. Case management and reporting features are especially useful.
What do you dislike about the product?
I do not dislike anything
What problems is the product solving and how is that benefiting you?
I find the product helps our service teams answer cases quickly and timely, providing full client visibility and supporting timely client interactions.
Highly Customizable and Easy to Personalize
What do you like best about the product?
Its highly customizable to business needs
What do you dislike about the product?
I don't like how separate thr setup is from sales
What problems is the product solving and how is that benefiting you?
Capturing historical information is essential for keeping accurate records and understanding past events. It allows for better analysis and helps inform future decisions by providing valuable context.
Great Data Insights and Time Savings, but Email Threading Needs Work
What do you like best about the product?
It is a timesaver! Allows insights into our data.
What do you dislike about the product?
Email to case threading could be improved
What problems is the product solving and how is that benefiting you?
Allows support case creation and resolution
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