Agentforce Service
Salesforce, Inc.External reviews
6,980 reviews
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External reviews are not included in the AWS star rating for the product.
Makes sales service a breeze
What do you like best about the product?
Intuitive interface, no uplift for inplementation. Allows us to do our sales support with little effort.
What do you dislike about the product?
Needed 3rd party tools to get up and running
What problems is the product solving and how is that benefiting you?
Helping us keep track of our customer service support, delighting customers
Stable scalaeable
What do you like best about the product?
Stable
Scalable over large nos
Good UI
and UX
Scalable over large nos
Good UI
and UX
What do you dislike about the product?
Eeinstein AI needs to mature
Cost of CR and ecosystem ISV are too expensive
Cost of CR and ecosystem ISV are too expensive
What problems is the product solving and how is that benefiting you?
Complaint management
TAT
TAT
Pretty amazing tool for cross-department-collaboration
What do you like best about the product?
It's really changed how my team works, we are all the same page and are able to tackle problems strategically.
What do you dislike about the product?
The price. We had to make some tough budget choices to start using.
What problems is the product solving and how is that benefiting you?
It helps us align our goals and use time effectivelyz
User friendly
What do you like best about the product?
Easy to use and have several options to assist users
What do you dislike about the product?
Intermittent slowness while using Omni channel and Einstein bot need to be upgraded
What problems is the product solving and how is that benefiting you?
Member service
Service cloud from SF
What do you like best about the product?
It allows us to organize all of our business data.
What do you dislike about the product?
Mapping our data is time consuming and sometimes cumbersome.
What problems is the product solving and how is that benefiting you?
It allows the contact center to dynamically retrieve customer information.
Service Cloud review
What do you like best about the product?
I love how configurable it is and how easy it is to quickly make adjustments that benefit our end users.
What do you dislike about the product?
The permission set/profile combo can be confusing which is why it will be nice to have them shifted to primarily use permission sets.
What problems is the product solving and how is that benefiting you?
Service cloud enable us to have a primary service solution with near seamless integration to other back end systems to provide excellent service to our customers.
Education use case
What do you like best about the product?
Easy to implement. Easy to learn with Trailhead
What do you dislike about the product?
Requires adjacent products. Needed 3rd party tools
What problems is the product solving and how is that benefiting you?
Student point of contact and academic advising
Service cloud for case management
What do you like best about the product?
We use it for case management for customer service and warranty.
What do you dislike about the product?
Tying cases together and using email to case/outlook plugins for resending errors has been a pain point for customer service
What problems is the product solving and how is that benefiting you?
Keeps conversations on customer record and out of outlook. Provides visibility and resolution.
Service cloud is wonderful
What do you like best about the product?
Ease of use and ease of customization are incredibly valuable
What do you dislike about the product?
I don't feel any significant negative feelings about this
What problems is the product solving and how is that benefiting you?
We keep track of internal tickets
A Promising Start with Salesforce Service Cloud for Forwarding Experts
What do you like best about the product?
As a company deeply entrenched in the forwarding industry, we recently embarked on implementing Salesforce Service Cloud to streamline our operations and enhance customer service. Although we are still in the early stages of our implementation, we are already impressed with the platform's capabilities.
Salesforce Service Cloud shows great promise for our company’s future in forwarding. Its powerful features and integration capabilities are setting us up for improved efficiency and enhanced customer service. Although the initial learning curve and customization complexity pose challenges, the support and resources provided by Salesforce are helping us navigate these hurdles. We are optimistic about the long-term benefits and look forward to seeing the full impact as we continue with the implementation.
Salesforce Service Cloud shows great promise for our company’s future in forwarding. Its powerful features and integration capabilities are setting us up for improved efficiency and enhanced customer service. Although the initial learning curve and customization complexity pose challenges, the support and resources provided by Salesforce are helping us navigate these hurdles. We are optimistic about the long-term benefits and look forward to seeing the full impact as we continue with the implementation.
What do you dislike about the product?
Some aspects of customization require more technical expertise than initially expected. We’ve had to invest additional time and resources to tailor the system to our specific needs.
What problems is the product solving and how is that benefiting you?
The intuitive design and ease of use have been a significant advantage. Our team, despite being new to Salesforce, has found the system relatively easy to navigate and learn.
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