Agentforce Service
Salesforce, Inc.External reviews
6,980 reviews
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External reviews are not included in the AWS star rating for the product.
Intuitive, powerful and fast
What do you like best about the product?
Salesforce Service Cloud is an exceptional customer service platform that streamlines support operations and improves customer satisfaction. Its intuitive interface, powerful automation tools, and AI-driven insights allow teams to resolve issues faster and more efficiently. The omni-channel support system seamlessly integrates phone, email, chat, and social media, ensuring that agents can assist customers on their preferred platform. Customizable dashboards and detailed analytics provide valuable data for optimizing performance. Overall, it's a comprehensive solution that enhances the customer service experience and boosts team productivity. Highly recommended for businesses looking to elevate their support services.
What do you dislike about the product?
Some of the documentations are outdated.
What problems is the product solving and how is that benefiting you?
It helps us manage our customer relations and process invoices.
Best Customer Experience
What do you like best about the product?
It is the complete package to provide best service to the customer
What do you dislike about the product?
Salesforce Service Cloud can be expensive, especially for larger organizations or those requiring extensive customization. The pricing structure typically involves per-user monthly fees, which can accumulate quickly, making it less accessible for small businesses
What problems is the product solving and how is that benefiting you?
Scalability and Flexibility****
Traditional call centers often struggle with scalability due to fixed hardware and software limitations. Cloud-based systems allow organizations to easily adjust their capacity based on demand, enabling them to add or remove agents and features without significant upfront costs. This flexibility is crucial for managing seasonal fluctuations in call volume and adapting to changing
Traditional call centers often struggle with scalability due to fixed hardware and software limitations. Cloud-based systems allow organizations to easily adjust their capacity based on demand, enabling them to add or remove agents and features without significant upfront costs. This flexibility is crucial for managing seasonal fluctuations in call volume and adapting to changing
Great Customer Service Automation
What do you like best about the product?
I especially like to various no code and low code automation options for admins.
What do you dislike about the product?
Sometimes automations without code are limited in their scope and real code is required.
What problems is the product solving and how is that benefiting you?
Dealing with customer issues.
Ease customer case management
What do you like best about the product?
Addressing cases via our web to case and email to case for customers. Customizations issues around html not compactinle with customers third parties app
What do you dislike about the product?
Nothing to dislike but rooms for improvement to have more standard for less to address industries usage
What problems is the product solving and how is that benefiting you?
Case management problems and benefits is gives feed backs for product and service enhancement
Perfect software for customer service
What do you like best about the product?
One of the best things is that is easy to use and it has all you need to enhanced your customer services.
What do you dislike about the product?
The learning curve es high and the implementation can take months to be ready
What problems is the product solving and how is that benefiting you?
Customer management and tickets
Good product
What do you like best about the product?
Case creation automation and self-service capabilities.
What do you dislike about the product?
A lot of fields for manual case creation
What problems is the product solving and how is that benefiting you?
Service cloud is helping us manage cases and elevations cleanly and collaboratively.
Service cloud has vastly improved our support processes
What do you like best about the product?
The seamless ability to manage case volume and ensure cases are handled by the correct reps is our favorite feature.
What do you dislike about the product?
Load times could be improved. Am anxious to see how agents affect the service cloud experience too.
What problems is the product solving and how is that benefiting you?
Case handling, volume and closure are our best use cases.
360° customer cases view
What do you like best about the product?
I love how Service cloud can be used to resolve cases in different ways, in little time
What do you dislike about the product?
I work in the Construction industry and it's not easy to customize.
What problems is the product solving and how is that benefiting you?
Multiple queues for different cases
Don't sell to customers with open cases
What do you like best about the product?
For me the benefit of service cloud that stands out is getting the sales and service teams more integrated in servicing customers.
What do you dislike about the product?
The thing I dislike about service cloud is that it takes time to configure
What problems is the product solving and how is that benefiting you?
The main problem being solved with service cloud is getting a more complete view of the customer
Service Cloud review OSH
What do you like best about the product?
It is user friendly and low code environment
What do you dislike about the product?
Cases can be a bit confusing to customize
What problems is the product solving and how is that benefiting you?
It helps our call center agents utilize cases
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