Agentforce Service
Salesforce, Inc.External reviews
7,033 reviews
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External reviews are not included in the AWS star rating for the product.
Agentforce is the next future
What do you like best about the product?
Salesforce actions is very useful to customize your business needs
What do you dislike about the product?
Nothing is dislike me about Service cloud
What problems is the product solving and how is that benefiting you?
All channels clasification claims tickets
Easy to use
What do you like best about the product?
Customer oriented product focused on supporting volume
What do you dislike about the product?
Pricey & requires extensive buy-in from leadership
What problems is the product solving and how is that benefiting you?
Streamline inquiries to help team stay focused
Great knowledgebase system
What do you like best about the product?
Tying knowledge system to case management
What do you dislike about the product?
Unsure anout best practices for knowledge sharing
What problems is the product solving and how is that benefiting you?
Case management
Service Cloud
What do you like best about the product?
I like that our service team can manage tickets and monitor customer needs in the CRM.
What do you dislike about the product?
Would like more native reports that are rebuilt
What problems is the product solving and how is that benefiting you?
Ticketing system
Happy customer happy life
What do you like best about the product?
Love how customers are really at the center
What do you dislike about the product?
License cost for small businesses needs to be rethought
What problems is the product solving and how is that benefiting you?
Optimization of our service value proposition
Service made Simple
What do you like best about the product?
The ability to track and manage tickets natively in our Salesforce org
What do you dislike about the product?
It can be a bit to configure out of the box for specific metrics and flows
What problems is the product solving and how is that benefiting you?
It allows us to relia ly track and effort our work
Service Cloud at AEA
What do you like best about the product?
Cases. We minimally use Service Cloud because our business model is not public facing.
What do you dislike about the product?
Confused about the licensing and basic user access
What problems is the product solving and how is that benefiting you?
It has helped us organize our requests better
Great product!
What do you like best about the product?
Unified customer experience, easy to use
What do you dislike about the product?
Pricing is high, it's tough to justify ROI
What problems is the product solving and how is that benefiting you?
Helps us to quickly respond to customer inquiries, leading to better customer satisfaction.
My team and I have created a lot of value with service cloud
What do you like best about the product?
There are many out of the box items that help our business. We are able to manage cases for different areas and customers
What do you dislike about the product?
Limitations that have open ideas associated but have not been addressed yet.
What problems is the product solving and how is that benefiting you?
We have automated some processes saving time
Operation Manager for Customer Service
What do you like best about the product?
Easy to use in tracking our customer contacts and understanding why customers are reaching out to us.
What do you dislike about the product?
How can identify repeat contacts related to the same issue?
What problems is the product solving and how is that benefiting you?
Capturing and tracking of guest contacts.
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