Agentforce Service
Salesforce, Inc.External reviews
7,033 reviews
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External reviews are not included in the AWS star rating for the product.
Service Cloud got Customer Service
What do you like best about the product?
Case management, Email Queue.
Web to Case. Service portals, Omni channel
Web to Case. Service portals, Omni channel
What do you dislike about the product?
Pricing is fairly expensive just for Service Cloud
Heavy customizations, lot of governor limitations
Heavy customizations, lot of governor limitations
What problems is the product solving and how is that benefiting you?
Customer Service
Great product, but support is a bit lacking.
What do you like best about the product?
Flow, no code solutions. Easy to use interface.
What do you dislike about the product?
Support for native solutions. More often it is suggested to hire a 3rd party developer.
What problems is the product solving and how is that benefiting you?
Efficiencies for customer service agents.
Best customer service management platform
What do you like best about the product?
Best customer service management platform
What do you dislike about the product?
In built Calling platform missing but yes can bring own cti
What problems is the product solving and how is that benefiting you?
Customer support and self service
Help desk perspective
What do you like best about the product?
Tracking and easy reporting of service tickets. No training required.
What do you dislike about the product?
Cost of the product and the UI interface can be improved
What problems is the product solving and how is that benefiting you?
Managing our service request which is about 50-60 per day
Salesforce service cloud
What do you like best about the product?
Service cloud console with customer 360 view
What do you dislike about the product?
Omni channel integration could be more seamless
What problems is the product solving and how is that benefiting you?
Fueling our contact center to more effective service resolutions
We are happy with ot
What do you like best about the product?
I like Einstein AI search through knowledge
What do you dislike about the product?
Service console is mot very informative and so many screen
What problems is the product solving and how is that benefiting you?
It helps us in our case management
It is nice and need more inputs further
What do you like best about the product?
Case management.Effortless handling of cases
What do you dislike about the product?
Inconsistencies and some low key features
What problems is the product solving and how is that benefiting you?
Handling cases and using omni channel for live handling of agents
Makes sales service a breeze
What do you like best about the product?
Intuitive interface, no uplift for inplementation. Allows us to do our sales support with little effort.
What do you dislike about the product?
Needed 3rd party tools to get up and running
What problems is the product solving and how is that benefiting you?
Helping us keep track of our customer service support, delighting customers
Stable scalaeable
What do you like best about the product?
Stable
Scalable over large nos
Good UI
and UX
Scalable over large nos
Good UI
and UX
What do you dislike about the product?
Eeinstein AI needs to mature
Cost of CR and ecosystem ISV are too expensive
Cost of CR and ecosystem ISV are too expensive
What problems is the product solving and how is that benefiting you?
Complaint management
TAT
TAT
Pretty amazing tool for cross-department-collaboration
What do you like best about the product?
It's really changed how my team works, we are all the same page and are able to tackle problems strategically.
What do you dislike about the product?
The price. We had to make some tough budget choices to start using.
What problems is the product solving and how is that benefiting you?
It helps us align our goals and use time effectivelyz
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