Agentforce Service
Salesforce, Inc.External reviews
6,980 reviews
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External reviews are not included in the AWS star rating for the product.
Service That Fits Your Needs
What do you like best about the product?
The most beneficial features of Service Cloud are:
- Customize: being able to customize cases to fit the needs of multiple departments and each team can get the information they need specific to their use cases
- Reporting/Analytics: being able to pull information for each team and grow from that information. Each team will have different metrics they want to report on and you can pick apart the data.
- Customize: being able to customize cases to fit the needs of multiple departments and each team can get the information they need specific to their use cases
- Reporting/Analytics: being able to pull information for each team and grow from that information. Each team will have different metrics they want to report on and you can pick apart the data.
What do you dislike about the product?
I believe a pain point for Service Cloud is figuring out how to customize this solution for you. If you don't have experience, it can be daunting, but there is a wealth of information out there as well as Salesforce Communities to figure out all your problems and find the right solution!
What problems is the product solving and how is that benefiting you?
Service Cloud is solving the problem of being able to tailor custom solutions per team as well as self service and first point of contact touch points through chat. It's helps at every point of service.
Service Cloud
What do you like best about the product?
Salesforce service cloud allows the service users to quickly navigate to the correct screens without making customers wait while they get to the right place.
What do you dislike about the product?
To get it to fit into our processes, it does require customizations.
What problems is the product solving and how is that benefiting you?
It is solving our problem of a single source for data and a place to track calls.
Service review
What do you like best about the product?
Better Agent Productivity-- easy to use
What do you dislike about the product?
Can overcustomize for users to use but this is more process oriented
What problems is the product solving and how is that benefiting you?
Let's our company work from one app
Overall Service Experience
What do you like best about the product?
The multitasking features, it allows users to handle more than one case at a time.
What do you dislike about the product?
The limited options to prevent over work, we have to customize a lot to fit our use cases.
What problems is the product solving and how is that benefiting you?
Efficiency and allows more calls per car
Elevate customer experience with Service Cloud
What do you like best about the product?
I like how we can integrate multiple channels including social media and WhatsApp for an effective Omnichannel customer experience
What do you dislike about the product?
Not a dislike, but more a limitation in identifying existing accounts with social handles.
What problems is the product solving and how is that benefiting you?
Identifying product complaints quickly and helping our quality team investigate and resolve issues fast
Service Cloud increased efficiency in our call center
What do you like best about the product?
The system recognizes the phone number that is calling and brings up all relevant info for the customer.
What do you dislike about the product?
Our call center creates a lot of duplicate person accounts.
What problems is the product solving and how is that benefiting you?
Serve cloud provides full visibility of the customer journey making it easy to serve our families.
Good tool with massive customization
What do you like best about the product?
The integrations available for service cloud is a tremendous advantage when aligning multiple tools under your main crm
What do you dislike about the product?
The learning curve can be rather steep with a tool made to be as customizeable as possible.
What problems is the product solving and how is that benefiting you?
Speed on customer solutions
Awesome experience with Service Cloud
What do you like best about the product?
Case management
Case classification
Case wrap
Case classification
Case wrap
What do you dislike about the product?
Ability to identify repeatable tasks could be improved
What problems is the product solving and how is that benefiting you?
Case management
Case features
What do you like best about the product?
Case automation and reporting is nice and user friendly
What do you dislike about the product?
Bring incident and service requests and other itsm capabilities
What problems is the product solving and how is that benefiting you?
Case and service
Awesome Service Platform
What do you like best about the product?
Enables my support agents to do the most incredible responsive job to make sure all our customers get their issues resolved superfast
What do you dislike about the product?
When we first got started on boarding with Critch tricky
What problems is the product solving and how is that benefiting you?
Neighbours asked to integrate all our support and sales information in one place that we have a really complete view of our customers
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