Agentforce Service
Salesforce, Inc.External reviews
7,033 reviews
from
and
External reviews are not included in the AWS star rating for the product.
User friendly
What do you like best about the product?
Easy to use and have several options to assist users
What do you dislike about the product?
Intermittent slowness while using Omni channel and Einstein bot need to be upgraded
What problems is the product solving and how is that benefiting you?
Member service
Service cloud from SF
What do you like best about the product?
It allows us to organize all of our business data.
What do you dislike about the product?
Mapping our data is time consuming and sometimes cumbersome.
What problems is the product solving and how is that benefiting you?
It allows the contact center to dynamically retrieve customer information.
Service Cloud review
What do you like best about the product?
I love how configurable it is and how easy it is to quickly make adjustments that benefit our end users.
What do you dislike about the product?
The permission set/profile combo can be confusing which is why it will be nice to have them shifted to primarily use permission sets.
What problems is the product solving and how is that benefiting you?
Service cloud enable us to have a primary service solution with near seamless integration to other back end systems to provide excellent service to our customers.
Education use case
What do you like best about the product?
Easy to implement. Easy to learn with Trailhead
What do you dislike about the product?
Requires adjacent products. Needed 3rd party tools
What problems is the product solving and how is that benefiting you?
Student point of contact and academic advising
Service cloud for case management
What do you like best about the product?
We use it for case management for customer service and warranty.
What do you dislike about the product?
Tying cases together and using email to case/outlook plugins for resending errors has been a pain point for customer service
What problems is the product solving and how is that benefiting you?
Keeps conversations on customer record and out of outlook. Provides visibility and resolution.
Service cloud is wonderful
What do you like best about the product?
Ease of use and ease of customization are incredibly valuable
What do you dislike about the product?
I don't feel any significant negative feelings about this
What problems is the product solving and how is that benefiting you?
We keep track of internal tickets
A Promising Start with Salesforce Service Cloud for Forwarding Experts
What do you like best about the product?
As a company deeply entrenched in the forwarding industry, we recently embarked on implementing Salesforce Service Cloud to streamline our operations and enhance customer service. Although we are still in the early stages of our implementation, we are already impressed with the platform's capabilities.
Salesforce Service Cloud shows great promise for our company’s future in forwarding. Its powerful features and integration capabilities are setting us up for improved efficiency and enhanced customer service. Although the initial learning curve and customization complexity pose challenges, the support and resources provided by Salesforce are helping us navigate these hurdles. We are optimistic about the long-term benefits and look forward to seeing the full impact as we continue with the implementation.
Salesforce Service Cloud shows great promise for our company’s future in forwarding. Its powerful features and integration capabilities are setting us up for improved efficiency and enhanced customer service. Although the initial learning curve and customization complexity pose challenges, the support and resources provided by Salesforce are helping us navigate these hurdles. We are optimistic about the long-term benefits and look forward to seeing the full impact as we continue with the implementation.
What do you dislike about the product?
Some aspects of customization require more technical expertise than initially expected. We’ve had to invest additional time and resources to tailor the system to our specific needs.
What problems is the product solving and how is that benefiting you?
The intuitive design and ease of use have been a significant advantage. Our team, despite being new to Salesforce, has found the system relatively easy to navigate and learn.
Intuitive, powerful and fast
What do you like best about the product?
Salesforce Service Cloud is an exceptional customer service platform that streamlines support operations and improves customer satisfaction. Its intuitive interface, powerful automation tools, and AI-driven insights allow teams to resolve issues faster and more efficiently. The omni-channel support system seamlessly integrates phone, email, chat, and social media, ensuring that agents can assist customers on their preferred platform. Customizable dashboards and detailed analytics provide valuable data for optimizing performance. Overall, it's a comprehensive solution that enhances the customer service experience and boosts team productivity. Highly recommended for businesses looking to elevate their support services.
What do you dislike about the product?
Some of the documentations are outdated.
What problems is the product solving and how is that benefiting you?
It helps us manage our customer relations and process invoices.
Best Customer Experience
What do you like best about the product?
It is the complete package to provide best service to the customer
What do you dislike about the product?
Salesforce Service Cloud can be expensive, especially for larger organizations or those requiring extensive customization. The pricing structure typically involves per-user monthly fees, which can accumulate quickly, making it less accessible for small businesses
What problems is the product solving and how is that benefiting you?
Scalability and Flexibility****
Traditional call centers often struggle with scalability due to fixed hardware and software limitations. Cloud-based systems allow organizations to easily adjust their capacity based on demand, enabling them to add or remove agents and features without significant upfront costs. This flexibility is crucial for managing seasonal fluctuations in call volume and adapting to changing
Traditional call centers often struggle with scalability due to fixed hardware and software limitations. Cloud-based systems allow organizations to easily adjust their capacity based on demand, enabling them to add or remove agents and features without significant upfront costs. This flexibility is crucial for managing seasonal fluctuations in call volume and adapting to changing
Great Customer Service Automation
What do you like best about the product?
I especially like to various no code and low code automation options for admins.
What do you dislike about the product?
Sometimes automations without code are limited in their scope and real code is required.
What problems is the product solving and how is that benefiting you?
Dealing with customer issues.
showing 1,121 - 1,130