Agentforce Service
Salesforce, Inc.External reviews
6,980 reviews
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Service Cloud
What do you like best about the product?
Service Cloud allows our internal employees to service our clients with speed and ease!
What do you dislike about the product?
The lack of OOTB features and functionality to give a robust 360 degree view. However I believe this can be rectified using Agentforce!
What problems is the product solving and how is that benefiting you?
It streamlines our agents ability to bring together detailed and relevant information on our clients.
Wonderful service cloud experience
What do you like best about the product?
Service cloud collates customer inquiries from various channel into one panve and allow agents to have complete customer history
What do you dislike about the product?
Have not undergone any such situation in the org
What problems is the product solving and how is that benefiting you?
It helps us to collate customer quries into one platform
Best for service
What do you like best about the product?
Prepackaged features, really easy to use,
What do you dislike about the product?
À Little expensive if you need extended features
What problems is the product solving and how is that benefiting you?
Faut responses
Salesforce Service Cloud totally worth it
What do you like best about the product?
Leverages AI to provide predictive insights, suggest next actions, and deliver proactive service solutions.
What do you dislike about the product?
Although customization is a key strength, it can also become a disadvantage if not managed well.
What problems is the product solving and how is that benefiting you?
It consolidates customer interactions and history in one place, giving support teams a complete view of customer profiles and previous engagements. This helps in delivering more personalized and efficient support.
Service cloud review
What do you like best about the product?
upside of Salesforce Service Cloud includes several key benefits that enhance customer service, agent efficiency, and overall business performance
What do you dislike about the product?
Customization complexity and Integration
What problems is the product solving and how is that benefiting you?
Complaint handling and the reg report submission
Amazing experience
What do you like best about the product?
User experience is great, milestones functionality is amazing
What do you dislike about the product?
In some cases following ITIL methodology is fits well. Service cloud is not designed fo ITIL
What problems is the product solving and how is that benefiting you?
Case/incident management
Operations Analyst
What do you like best about the product?
Customization for the different product teams.
What do you dislike about the product?
It can be hard to know how to get the most out of it and which features to prioritize.
What problems is the product solving and how is that benefiting you?
Ability to track our customer complaints and see trends over time to enhance self service options.
case deflection
What do you like best about the product?
the chatbot save a lot of time for routing the customer and decrease cases
What do you dislike about the product?
the knowledge searching of the chatbot is not that reliable
What problems is the product solving and how is that benefiting you?
create and resolve case faster
Great and easy to use product
What do you like best about the product?
I have used Service Cloud previously for Customer Case management and found it very helpful. I enjoyed the experience of the easy setup and also enabling a good customer experience.
What do you dislike about the product?
Not really anything. It was a seamless experience
What problems is the product solving and how is that benefiting you?
It helped make our user interactions and customer satisfaction better.
Assignment Rules!
What do you like best about the product?
The ease of use when utilizing case management functionalities.
What do you dislike about the product?
Not necessarily a downside but I wish there was a more intuitive way to build assignment rules
What problems is the product solving and how is that benefiting you?
Better service automation for the clients and a pretty efficient management service to help keep track of successes.
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