Agentforce Service
Salesforce, Inc.External reviews
7,033 reviews
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External reviews are not included in the AWS star rating for the product.
Ease customer case management
What do you like best about the product?
Addressing cases via our web to case and email to case for customers. Customizations issues around html not compactinle with customers third parties app
What do you dislike about the product?
Nothing to dislike but rooms for improvement to have more standard for less to address industries usage
What problems is the product solving and how is that benefiting you?
Case management problems and benefits is gives feed backs for product and service enhancement
Perfect software for customer service
What do you like best about the product?
One of the best things is that is easy to use and it has all you need to enhanced your customer services.
What do you dislike about the product?
The learning curve es high and the implementation can take months to be ready
What problems is the product solving and how is that benefiting you?
Customer management and tickets
Good product
What do you like best about the product?
Case creation automation and self-service capabilities.
What do you dislike about the product?
A lot of fields for manual case creation
What problems is the product solving and how is that benefiting you?
Service cloud is helping us manage cases and elevations cleanly and collaboratively.
Service cloud has vastly improved our support processes
What do you like best about the product?
The seamless ability to manage case volume and ensure cases are handled by the correct reps is our favorite feature.
What do you dislike about the product?
Load times could be improved. Am anxious to see how agents affect the service cloud experience too.
What problems is the product solving and how is that benefiting you?
Case handling, volume and closure are our best use cases.
360° customer cases view
What do you like best about the product?
I love how Service cloud can be used to resolve cases in different ways, in little time
What do you dislike about the product?
I work in the Construction industry and it's not easy to customize.
What problems is the product solving and how is that benefiting you?
Multiple queues for different cases
Don't sell to customers with open cases
What do you like best about the product?
For me the benefit of service cloud that stands out is getting the sales and service teams more integrated in servicing customers.
What do you dislike about the product?
The thing I dislike about service cloud is that it takes time to configure
What problems is the product solving and how is that benefiting you?
The main problem being solved with service cloud is getting a more complete view of the customer
Service Cloud review OSH
What do you like best about the product?
It is user friendly and low code environment
What do you dislike about the product?
Cases can be a bit confusing to customize
What problems is the product solving and how is that benefiting you?
It helps our call center agents utilize cases
Service That Fits Your Needs
What do you like best about the product?
The most beneficial features of Service Cloud are:
- Customize: being able to customize cases to fit the needs of multiple departments and each team can get the information they need specific to their use cases
- Reporting/Analytics: being able to pull information for each team and grow from that information. Each team will have different metrics they want to report on and you can pick apart the data.
- Customize: being able to customize cases to fit the needs of multiple departments and each team can get the information they need specific to their use cases
- Reporting/Analytics: being able to pull information for each team and grow from that information. Each team will have different metrics they want to report on and you can pick apart the data.
What do you dislike about the product?
I believe a pain point for Service Cloud is figuring out how to customize this solution for you. If you don't have experience, it can be daunting, but there is a wealth of information out there as well as Salesforce Communities to figure out all your problems and find the right solution!
What problems is the product solving and how is that benefiting you?
Service Cloud is solving the problem of being able to tailor custom solutions per team as well as self service and first point of contact touch points through chat. It's helps at every point of service.
Service Cloud
What do you like best about the product?
Salesforce service cloud allows the service users to quickly navigate to the correct screens without making customers wait while they get to the right place.
What do you dislike about the product?
To get it to fit into our processes, it does require customizations.
What problems is the product solving and how is that benefiting you?
It is solving our problem of a single source for data and a place to track calls.
Service review
What do you like best about the product?
Better Agent Productivity-- easy to use
What do you dislike about the product?
Can overcustomize for users to use but this is more process oriented
What problems is the product solving and how is that benefiting you?
Let's our company work from one app
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