Agentforce Service
Salesforce, Inc.External reviews
6,980 reviews
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External reviews are not included in the AWS star rating for the product.
Great way to Manage the aftermarket life of a Customer
What do you like best about the product?
From cases to assets, being able to continue the customer's journey with a solution that manages that life cycle is a game changer. Salesforce service helps us take this won opportunities through the rest of their time as a customer with us.
What do you dislike about the product?
It would be great to see more mainstream support items like warranty management looped into the solution.
What problems is the product solving and how is that benefiting you?
Service cloud helps us respond to customers faster and smarter.
Technical architect for service cloud
What do you like best about the product?
Omni channel and message in app web and communication
What do you dislike about the product?
I don't see any downside but there are lot of limitations handling most of the business process under one case management
What problems is the product solving and how is that benefiting you?
Customer support is tracked and maintained at central hub
Service Cloud great for Customer Support
What do you like best about the product?
Service cliud allows out teams to get a full picture of each our clients and support them through a variety of methods - providing knowledge article suggestions, history on previous support requests from customers, or transferring cases to the most appropriate team to support the customer.
What do you dislike about the product?
We would love to see a more dynamic support page to better support our customers, or better integrate chat transcripts
What problems is the product solving and how is that benefiting you?
Customer issues like product access or questions on how to access content
SFDC Service Cloud awesome for customer support
What do you like best about the product?
We've been using service cloud for a few years now and it's a game changer for us. The data is so much easier to collect and organize, we're able to QA our team to enhance all of our customer and user experiences and it's so customizable for our business needs
What do you dislike about the product?
If anything, perhaps a more dynamic page for each scenario
What problems is the product solving and how is that benefiting you?
Organization and streamline of case management
Amazing product with lots of opportunities
What do you like best about the product?
Helps me align my current processes and gain productivity
What do you dislike about the product?
None at this moment. Exploring integration with data cloud
What problems is the product solving and how is that benefiting you?
Allows me to gain more throughout
Loved learning more about service cloud and its connections to sales cloud at Dreamforce this year.
What do you like best about the product?
Connections for our sales teams to see interactions and touchpoints.
What do you dislike about the product?
Seperate platform to adopt and get funding for.
What problems is the product solving and how is that benefiting you?
Linkage to sales team and sales cloud
Force for your service.
What do you like best about the product?
SSC Is realy helpfull for managing work at all. All data in one spot and easy workflows.
What do you dislike about the product?
Salesforce pricing and maybe komplexity in some user experience stuff.
What problems is the product solving and how is that benefiting you?
Case management and wide variability for our employees.
Long time Service Cloud Admin
What do you like best about the product?
Service cloud paired with the experience cloud has radically changed our interactions with our customers, provided options for self service, and greatly increased our time to close on customer cases
What do you dislike about the product?
Some Omni channel configurations and settings can be tricky to train support managers on
What problems is the product solving and how is that benefiting you?
Rapid self service and customer cases
HR Salesforce
What do you like best about the product?
I like how easy it is to use, and how customizable it is for my developers
What do you dislike about the product?
I wish there were more self-service options for my HR business partners
What problems is the product solving and how is that benefiting you?
We use it for our HR help center and it's great for it's cases management capabilities
Utilize daily for service
What do you like best about the product?
The flexibility of the product and consistency
What do you dislike about the product?
Price of the product and limited use in our industry
What problems is the product solving and how is that benefiting you?
We use to concentrate customer engagements in one place
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