Agentforce Service
Salesforce, Inc.External reviews
6,980 reviews
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External reviews are not included in the AWS star rating for the product.
Service Cloud exceeds at all levels
What do you like best about the product?
The ease of customization is great for our fast pace changes that are presented to my team.
What do you dislike about the product?
Since I am a newer user of Service Cloud, I personally haven't encountered any dislikes thus far.
What problems is the product solving and how is that benefiting you?
Customization of the console app to allow our service agents see what they need to when they need to
Great tool and enhancement to any customer oriented organization.
What do you like best about the product?
Salesforce Service Cloud has been instrumental in the transformation and evolution of my organization's customer-facing teams. It has enabled us to be more productive and embrace innovation to deliver better accuracy and response.
What do you dislike about the product?
The price for the licenses is a significant expense for any organization looking to adopt this tool. It is an investment that should be considered with intent.
What problems is the product solving and how is that benefiting you?
It has solved the problem of visibility (or lack thereof) in my organization.
Great automation abilities with service cloud
What do you like best about the product?
The ability to automate case creation, triage, incorporating AI into resolution suggestions, or using built in features like entitlement management are great.
What do you dislike about the product?
More AI suggestions to prevent manual intervention to resolve cases would be great.
What problems is the product solving and how is that benefiting you?
Able to track requests and surface metrics
Increased time to value
What do you like best about the product?
Time to market and ability to run quicker and shorter development sprints
What do you dislike about the product?
Ai capabilities need to be more mature with the goal of allowing third party llm models to be used
What problems is the product solving and how is that benefiting you?
Helps me out unified customer information in the hands of field agents realtime
User-friendly
What do you like best about the product?
Easy to use and easy to figure out what you want to accomplish
What do you dislike about the product?
Getting expensive when quantity of user grow
What problems is the product solving and how is that benefiting you?
Customer service use one platform and resolve their needs
Easy to use
What do you like best about the product?
To my business need, easy to integrate the data
What do you dislike about the product?
Not yet there, we just exploring the business case
What problems is the product solving and how is that benefiting you?
Still in the initial phase
Good Product!
What do you like best about the product?
Salesforce service cloud is super easy jump into using, but also highly custom and configurable. A lot can be accomplished using declarative development. It's also free and easy to learn.
What do you dislike about the product?
The presentations, and examples are bit too simplistic for a real company. I'd love to have a case with 5 fields on a screen, but the reality is that business will always demand more and more data collected which is at odds with the simple and quick appearance.
What problems is the product solving and how is that benefiting you?
It's a case management software, and we need that to support our customers
Better to have better customer success
What do you like best about the product?
Do it yourself platform , if you have platform and connected ecosyatem its great. We are using for contact center.
What do you dislike about the product?
If you are addicted to composable architecture, you should be more careful. Because otherwise you can feel problem
What problems is the product solving and how is that benefiting you?
Our call center is creating tickets and following customer problems
Best customer service
What do you like best about the product?
To be able to help our customers with their needs and make it easier to get the problem solved
What do you dislike about the product?
Perhaps the middle section for case history and management could be more simple and highlight the most important part
What problems is the product solving and how is that benefiting you?
Create more time to the advisor
Help our team to work efficiently
What do you like best about the product?
Everything we need on the same plataform
What do you dislike about the product?
The implementation, the visual where is list but code
What problems is the product solving and how is that benefiting you?
Easy access to all the client information
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