Agentforce Service
Salesforce, Inc.External reviews
7,033 reviews
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External reviews are not included in the AWS star rating for the product.
Salesforce Service Cloud totally worth it
What do you like best about the product?
Leverages AI to provide predictive insights, suggest next actions, and deliver proactive service solutions.
What do you dislike about the product?
Although customization is a key strength, it can also become a disadvantage if not managed well.
What problems is the product solving and how is that benefiting you?
It consolidates customer interactions and history in one place, giving support teams a complete view of customer profiles and previous engagements. This helps in delivering more personalized and efficient support.
Service cloud review
What do you like best about the product?
upside of Salesforce Service Cloud includes several key benefits that enhance customer service, agent efficiency, and overall business performance
What do you dislike about the product?
Customization complexity and Integration
What problems is the product solving and how is that benefiting you?
Complaint handling and the reg report submission
Amazing experience
What do you like best about the product?
User experience is great, milestones functionality is amazing
What do you dislike about the product?
In some cases following ITIL methodology is fits well. Service cloud is not designed fo ITIL
What problems is the product solving and how is that benefiting you?
Case/incident management
Operations Analyst
What do you like best about the product?
Customization for the different product teams.
What do you dislike about the product?
It can be hard to know how to get the most out of it and which features to prioritize.
What problems is the product solving and how is that benefiting you?
Ability to track our customer complaints and see trends over time to enhance self service options.
case deflection
What do you like best about the product?
the chatbot save a lot of time for routing the customer and decrease cases
What do you dislike about the product?
the knowledge searching of the chatbot is not that reliable
What problems is the product solving and how is that benefiting you?
create and resolve case faster
Great and easy to use product
What do you like best about the product?
I have used Service Cloud previously for Customer Case management and found it very helpful. I enjoyed the experience of the easy setup and also enabling a good customer experience.
What do you dislike about the product?
Not really anything. It was a seamless experience
What problems is the product solving and how is that benefiting you?
It helped make our user interactions and customer satisfaction better.
Assignment Rules!
What do you like best about the product?
The ease of use when utilizing case management functionalities.
What do you dislike about the product?
Not necessarily a downside but I wish there was a more intuitive way to build assignment rules
What problems is the product solving and how is that benefiting you?
Better service automation for the clients and a pretty efficient management service to help keep track of successes.
Great way to Manage the aftermarket life of a Customer
What do you like best about the product?
From cases to assets, being able to continue the customer's journey with a solution that manages that life cycle is a game changer. Salesforce service helps us take this won opportunities through the rest of their time as a customer with us.
What do you dislike about the product?
It would be great to see more mainstream support items like warranty management looped into the solution.
What problems is the product solving and how is that benefiting you?
Service cloud helps us respond to customers faster and smarter.
Technical architect for service cloud
What do you like best about the product?
Omni channel and message in app web and communication
What do you dislike about the product?
I don't see any downside but there are lot of limitations handling most of the business process under one case management
What problems is the product solving and how is that benefiting you?
Customer support is tracked and maintained at central hub
Service Cloud great for Customer Support
What do you like best about the product?
Service cliud allows out teams to get a full picture of each our clients and support them through a variety of methods - providing knowledge article suggestions, history on previous support requests from customers, or transferring cases to the most appropriate team to support the customer.
What do you dislike about the product?
We would love to see a more dynamic support page to better support our customers, or better integrate chat transcripts
What problems is the product solving and how is that benefiting you?
Customer issues like product access or questions on how to access content
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