Agentforce Service
Salesforce, Inc.External reviews
6,980 reviews
from
and
External reviews are not included in the AWS star rating for the product.
ServiceCloud equals effecient processes
What do you like best about the product?
I like how it provides us with a solid overview of case loads that provides us with possibility to plan
What do you dislike about the product?
The UI could be a bit more intuitive and up to date
What problems is the product solving and how is that benefiting you?
It is the core of our CS operstions
Salesforce Sevice Cloud Rocks
What do you like best about the product?
This cloud has revolutionized how we work with our customers!
What do you dislike about the product?
Nothing this tool is awesome and has changed our world.
What problems is the product solving and how is that benefiting you?
Allows our customers to have access to their information at all times.
Great ui
What do you like best about the product?
Easy reporting, console app is easy to set up
What do you dislike about the product?
Price, also too many options for staff to use
What problems is the product solving and how is that benefiting you?
We can demo to people how to manage their cases
Enabled us to go further
What do you like best about the product?
It's ease of use and onboard for new agents. Allows is to quickly upskill new agents or new processes as we develop new services and knowledge management
What do you dislike about the product?
Sometimes getting the data into MI dashboards is hard
What problems is the product solving and how is that benefiting you?
Faster customer service
Service cloud review
What do you like best about the product?
Tracking metrics for continuous improvement, customer experience, email to case functionality
What do you dislike about the product?
Adoption and engagement, training for service teams
What problems is the product solving and how is that benefiting you?
Issue tracking, metrics for types of communication, team collaboration
Esay to configure
What do you like best about the product?
It is easy to configure with out code and I like that
What do you dislike about the product?
Some times there are to many options when you ned to give permissions you can do that in so many places
What problems is the product solving and how is that benefiting you?
It help our farmers to see all there milk data, and we have the overview of the farmers contracts etc
Solution and Follow-up on time for all our clients
What do you like best about the product?
Its omnichannel, flexibility and ease of use.
The ability to see everything that happens with the client at a glance of their contact form, which we can integrate several support desks into a single tool, which gives us the opportunity for a case to progress along the path of solution and all We can see the progress as well as communicate quickly if something gets stuck.
Complementing it with the ability to generate automation flows that allow us to send the response to the client as soon as the status of the case is resolved without forgetting that we can ask for feedback about the service through NPS or CSAT surveys, not only internal but also external to the company. platform.
The ability to see everything that happens with the client at a glance of their contact form, which we can integrate several support desks into a single tool, which gives us the opportunity for a case to progress along the path of solution and all We can see the progress as well as communicate quickly if something gets stuck.
Complementing it with the ability to generate automation flows that allow us to send the response to the client as soon as the status of the case is resolved without forgetting that we can ask for feedback about the service through NPS or CSAT surveys, not only internal but also external to the company. platform.
What do you dislike about the product?
The difficulty that I have found in creating response time or life cycle reports, since there is no template for this type of report that calculates the times, it is necessary to generate specific calculations that are sometimes not so easy to adjust so that the data be as specific as I need
What problems is the product solving and how is that benefiting you?
Avoid disorganization, avoid having dispersed data, avoid having different tools for a solution, reduce response times towards the end client who uses our services
Best way to tackle customers issue
What do you like best about the product?
Case, especially email to case and web to case so that we can support multi channel
What do you dislike about the product?
I would like to have more data suport to create report with case team
What problems is the product solving and how is that benefiting you?
Knowledge help us to manage clients issue and keep tracking versions
Useful app
What do you like best about the product?
Service Cloud is extremely useful for users who use chat or messaging. It's convenient because it allows users to resolve customer issues directly within Salesforce without having to search for the information separately.
What do you dislike about the product?
The Omni-Channel setup feels complex and difficult.
What problems is the product solving and how is that benefiting you?
It's great that I can manage chats and case creation all in one place within Salesforce, without having to handle chats separately. This way, I can easily see how much I've done and how much work is left.
Service cloud
What do you like best about the product?
I like Omni channel experience and email to case functionality
What do you dislike about the product?
I like everything in service cloud. All functionalities are good
What problems is the product solving and how is that benefiting you?
Enabling solving my customer problems in order
showing 1,161 - 1,170