Agentforce Service
Salesforce, Inc.External reviews
7,031 reviews
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External reviews are not included in the AWS star rating for the product.
Amazing product with lots of opportunities
What do you like best about the product?
Helps me align my current processes and gain productivity
What do you dislike about the product?
None at this moment. Exploring integration with data cloud
What problems is the product solving and how is that benefiting you?
Allows me to gain more throughout
Loved learning more about service cloud and its connections to sales cloud at Dreamforce this year.
What do you like best about the product?
Connections for our sales teams to see interactions and touchpoints.
What do you dislike about the product?
Seperate platform to adopt and get funding for.
What problems is the product solving and how is that benefiting you?
Linkage to sales team and sales cloud
Force for your service.
What do you like best about the product?
SSC Is realy helpfull for managing work at all. All data in one spot and easy workflows.
What do you dislike about the product?
Salesforce pricing and maybe komplexity in some user experience stuff.
What problems is the product solving and how is that benefiting you?
Case management and wide variability for our employees.
Long time Service Cloud Admin
What do you like best about the product?
Service cloud paired with the experience cloud has radically changed our interactions with our customers, provided options for self service, and greatly increased our time to close on customer cases
What do you dislike about the product?
Some Omni channel configurations and settings can be tricky to train support managers on
What problems is the product solving and how is that benefiting you?
Rapid self service and customer cases
HR Salesforce
What do you like best about the product?
I like how easy it is to use, and how customizable it is for my developers
What do you dislike about the product?
I wish there were more self-service options for my HR business partners
What problems is the product solving and how is that benefiting you?
We use it for our HR help center and it's great for it's cases management capabilities
Utilize daily for service
What do you like best about the product?
The flexibility of the product and consistency
What do you dislike about the product?
Price of the product and limited use in our industry
What problems is the product solving and how is that benefiting you?
We use to concentrate customer engagements in one place
Service Cloud exceeds at all levels
What do you like best about the product?
The ease of customization is great for our fast pace changes that are presented to my team.
What do you dislike about the product?
Since I am a newer user of Service Cloud, I personally haven't encountered any dislikes thus far.
What problems is the product solving and how is that benefiting you?
Customization of the console app to allow our service agents see what they need to when they need to
Great tool and enhancement to any customer oriented organization.
What do you like best about the product?
Salesforce Service Cloud has been instrumental in the transformation and evolution of my organization's customer-facing teams. It has enabled us to be more productive and embrace innovation to deliver better accuracy and response.
What do you dislike about the product?
The price for the licenses is a significant expense for any organization looking to adopt this tool. It is an investment that should be considered with intent.
What problems is the product solving and how is that benefiting you?
It has solved the problem of visibility (or lack thereof) in my organization.
Great automation abilities with service cloud
What do you like best about the product?
The ability to automate case creation, triage, incorporating AI into resolution suggestions, or using built in features like entitlement management are great.
What do you dislike about the product?
More AI suggestions to prevent manual intervention to resolve cases would be great.
What problems is the product solving and how is that benefiting you?
Able to track requests and surface metrics
Increased time to value
What do you like best about the product?
Time to market and ability to run quicker and shorter development sprints
What do you dislike about the product?
Ai capabilities need to be more mature with the goal of allowing third party llm models to be used
What problems is the product solving and how is that benefiting you?
Helps me out unified customer information in the hands of field agents realtime
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