Agentforce Service
Salesforce, Inc.External reviews
7,031 reviews
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User-friendly
What do you like best about the product?
Easy to use and easy to figure out what you want to accomplish
What do you dislike about the product?
Getting expensive when quantity of user grow
What problems is the product solving and how is that benefiting you?
Customer service use one platform and resolve their needs
Easy to use
What do you like best about the product?
To my business need, easy to integrate the data
What do you dislike about the product?
Not yet there, we just exploring the business case
What problems is the product solving and how is that benefiting you?
Still in the initial phase
Good Product!
What do you like best about the product?
Salesforce service cloud is super easy jump into using, but also highly custom and configurable. A lot can be accomplished using declarative development. It's also free and easy to learn.
What do you dislike about the product?
The presentations, and examples are bit too simplistic for a real company. I'd love to have a case with 5 fields on a screen, but the reality is that business will always demand more and more data collected which is at odds with the simple and quick appearance.
What problems is the product solving and how is that benefiting you?
It's a case management software, and we need that to support our customers
Better to have better customer success
What do you like best about the product?
Do it yourself platform , if you have platform and connected ecosyatem its great. We are using for contact center.
What do you dislike about the product?
If you are addicted to composable architecture, you should be more careful. Because otherwise you can feel problem
What problems is the product solving and how is that benefiting you?
Our call center is creating tickets and following customer problems
Best customer service
What do you like best about the product?
To be able to help our customers with their needs and make it easier to get the problem solved
What do you dislike about the product?
Perhaps the middle section for case history and management could be more simple and highlight the most important part
What problems is the product solving and how is that benefiting you?
Create more time to the advisor
Help our team to work efficiently
What do you like best about the product?
Everything we need on the same plataform
What do you dislike about the product?
The implementation, the visual where is list but code
What problems is the product solving and how is that benefiting you?
Easy access to all the client information
ServiceCloud equals effecient processes
What do you like best about the product?
I like how it provides us with a solid overview of case loads that provides us with possibility to plan
What do you dislike about the product?
The UI could be a bit more intuitive and up to date
What problems is the product solving and how is that benefiting you?
It is the core of our CS operstions
Salesforce Sevice Cloud Rocks
What do you like best about the product?
This cloud has revolutionized how we work with our customers!
What do you dislike about the product?
Nothing this tool is awesome and has changed our world.
What problems is the product solving and how is that benefiting you?
Allows our customers to have access to their information at all times.
Great ui
What do you like best about the product?
Easy reporting, console app is easy to set up
What do you dislike about the product?
Price, also too many options for staff to use
What problems is the product solving and how is that benefiting you?
We can demo to people how to manage their cases
Enabled us to go further
What do you like best about the product?
It's ease of use and onboard for new agents. Allows is to quickly upskill new agents or new processes as we develop new services and knowledge management
What do you dislike about the product?
Sometimes getting the data into MI dashboards is hard
What problems is the product solving and how is that benefiting you?
Faster customer service
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