Agentforce Service
Salesforce, Inc.External reviews
6,980 reviews
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Simple
What do you like best about the product?
Support and knowledge the service is very good
What do you dislike about the product?
Time to response and the products not be releases fast
What problems is the product solving and how is that benefiting you?
Resolve our company problema with minimal data requirements
Service cloud is the best to solve the customer problems
What do you like best about the product?
Solving cases. More cases can be solved within less time
What do you dislike about the product?
Need to be more accurate on the prompts.
What problems is the product solving and how is that benefiting you?
Solving customers questions
Keeps everything in 1 place
What do you like best about the product?
Everything in one place means that my agents can do everything without multiple systems
What do you dislike about the product?
The cost is rather pricey so can not give the whole business a licence
What problems is the product solving and how is that benefiting you?
Visibility to everything
Simplify Customer Calls
What do you like best about the product?
Ability to toggle between tabs in Salesforce.
What do you dislike about the product?
Additional training for Sales cloud users.
What problems is the product solving and how is that benefiting you?
Allowing users to investigate customer complaints.
Working with CRM each day
What do you like best about the product?
the wide variety of customer businesses we can provide as Salesforce Partner (Certinia) with CRM
What do you dislike about the product?
Sometimes it is difficult to resolve issue of customer customizations after some upgrades
What problems is the product solving and how is that benefiting you?
With each upgrade, it improves the products that can be offered to customers as a SF partner
Customer service game changer
What do you like best about the product?
The way we can assist our customers all around with streamlines case review to never miss a service to our end customers.
What do you dislike about the product?
We didn't do the best job on deployment so it seems tough to undo some of those deployments.
What problems is the product solving and how is that benefiting you?
The single source of truth for all issues related to our customer.
Solid service case management with deep integrations
What do you like best about the product?
I love how exstensible it is. It can be integrated with erp, and other systems. Enabling agents to see where in the manufacturing or shipp process the he item is!
What do you dislike about the product?
Can be difficult to customize when the needs don't align with how Salesforce expects / wants you to customize things.
What problems is the product solving and how is that benefiting you?
Contact center and customer service
Service Cloud
What do you like best about the product?
Everything is available in one screen agents are highly productive
What do you dislike about the product?
Nothing this is a great product which helps us to maintain our CSAT
What problems is the product solving and how is that benefiting you?
Case management and knowledge article
Service cloud admin of greatness
What do you like best about the product?
The service console and the best way to navigate
What do you dislike about the product?
Nothing it's perfect as of right now and can't wait for agent AI
What problems is the product solving and how is that benefiting you?
We are solving a hotline phone calls to create support tickets to then turn those into knowledge base articals and eventually do self service for our dealers through the partner community
Great and super imformative
What do you like best about the product?
The ease and convenience of the platform
What do you dislike about the product?
Minor latency at times but at times due to multiple apps
What problems is the product solving and how is that benefiting you?
Ease of data translation and view in one paltform
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