Agentforce Service
Salesforce, Inc.External reviews
6,987 reviews
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Easy to Use and Quick to Update, but Customization Can Be Limited
What do you like best about the product?
Ease of use and quickly spinning up any changes
What do you dislike about the product?
Sometimes certain types of business use cases require bit of customization
What problems is the product solving and how is that benefiting you?
We use it for managing critical incidents happening at our clubs
Easy Workflow Navigation, No Complaints So Far
What do you like best about the product?
easy solution to navigate thru workflows
What do you dislike about the product?
at this point there is nothing negative that I could provide
What problems is the product solving and how is that benefiting you?
We use it to build enterprise reports. Service Cloud is helping us increase the number of reports we generate.
Great for Success, But Interface Needs Improvement for Non-Technical Users
What do you like best about the product?
I really appreciate how it sets users up for success.
What do you dislike about the product?
This software can be confusing for those who aren't technically inclined, and it would benefit from a more user-friendly interface.
What problems is the product solving and how is that benefiting you?
Escalation of cases help us streamline a process
Great for Customer Data, but Configuration Can Be Clunky
What do you like best about the product?
Makes keeping my customer data up front with the rest of my crm
What do you dislike about the product?
Feels a bit clunky to configure, especially when configuring multiple service desks
What problems is the product solving and how is that benefiting you?
It helps us give support access right inside of the experience cloud
No Complaints
What do you like best about the product?
Extremely easy to use and develop. I enjoy it
What do you dislike about the product?
Nothing... I look forward to it getting even better
What problems is the product solving and how is that benefiting you?
Handling internal customers
Very Useful and Easy to Use, but a Bit Pricey
What do you like best about the product?
Very useful to customers and easy to resolve issues.
What do you dislike about the product?
Nothing much except for the cost involved
What problems is the product solving and how is that benefiting you?
End user suppose cases
Great 360° Customer View, but Data Integration Is Challenging
What do you like best about the product?
The ability to centralize customer information and interaction provide the 360 view
What do you dislike about the product?
The data integration work that has taken
What problems is the product solving and how is that benefiting you?
Faster response and resolution of the issue of the customer
Great AI Integration, No Complaints
What do you like best about the product?
AI integration, Einstein analytics and Agentforce
What do you dislike about the product?
Nothing that I dislike as a feature. Early GA
What problems is the product solving and how is that benefiting you?
Full blown features
Easy Customization Makes Service Cloud a Great Fit
What do you like best about the product?
We can customized the service cloud to meet our use cases. The customization is easy to implement. We can use the agentic capability in the service cloud as well which is super useful to improve our productivity.
What do you dislike about the product?
N/A. We actually like this product a lot.
What problems is the product solving and how is that benefiting you?
We build our customer service platform based on the service cloud. We won’t be able to operate without the service cloud.
Powerful and Flexible Support Tool for Any Team
What do you like best about the product?
Powerful, flexible support tool for any team
What do you dislike about the product?
Complex setup, not a plug in and go and steep learning curve
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud streamlined our student support with unified communication, automation, and a full view of each student. It's improved resolution times and student satisfaction, though initial setup was complex
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