Agentforce Service
Salesforce, Inc.External reviews
7,031 reviews
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Dreamforce Case Management
What do you like best about the product?
Case Management with Omni channels is just awesome.
What do you dislike about the product?
Its extensive customization options can be overwhelming, and some find it challenging to navigate the interface efficiently.
What problems is the product solving and how is that benefiting you?
Ticket system and collaboration
Service cloud leads to better customer service
What do you like best about the product?
Service Cloud helps consolidate customer information and inquiries into reports you can use to Yes deflect calls.
What do you dislike about the product?
Not everyone likes the service console view
What problems is the product solving and how is that benefiting you?
We have used it to identify products repeatedly that are out of stock and requiring expedites, and added safety stock to reduce this.
Service cloud
What do you like best about the product?
Case management and full 360 view of customer
What do you dislike about the product?
Innovation in how we can address our customers going forward.
What problems is the product solving and how is that benefiting you?
Resolve call center issues faster
Its good specifically when you have to get things done quickly
What do you like best about the product?
How we can serve out customers.
Tickets are created automatically from web from email.
Agents can view a lot of info
Tickets are created automatically from web from email.
Agents can view a lot of info
What do you dislike about the product?
CTI should be internally and not 3rd party
What problems is the product solving and how is that benefiting you?
By creating records kn salesforce
Great
What do you like best about the product?
Getting insights to help personalize customer experience.
What do you dislike about the product?
Not being able to have tags assigned to contacts.
What problems is the product solving and how is that benefiting you?
Non profit
Service cloud enables us to support our customers
What do you like best about the product?
Offers a platform to standardize customer complaints
What do you dislike about the product?
Requires large support structure to maintain and enhance for a global organization
What problems is the product solving and how is that benefiting you?
Allowing us to standardize support
Simple
What do you like best about the product?
Support and knowledge the service is very good
What do you dislike about the product?
Time to response and the products not be releases fast
What problems is the product solving and how is that benefiting you?
Resolve our company problema with minimal data requirements
Service cloud is the best to solve the customer problems
What do you like best about the product?
Solving cases. More cases can be solved within less time
What do you dislike about the product?
Need to be more accurate on the prompts.
What problems is the product solving and how is that benefiting you?
Solving customers questions
Keeps everything in 1 place
What do you like best about the product?
Everything in one place means that my agents can do everything without multiple systems
What do you dislike about the product?
The cost is rather pricey so can not give the whole business a licence
What problems is the product solving and how is that benefiting you?
Visibility to everything
Simplify Customer Calls
What do you like best about the product?
Ability to toggle between tabs in Salesforce.
What do you dislike about the product?
Additional training for Sales cloud users.
What problems is the product solving and how is that benefiting you?
Allowing users to investigate customer complaints.
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