Agentforce Service
Salesforce, Inc.External reviews
6,980 reviews
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External reviews are not included in the AWS star rating for the product.
Service clouud
What do you like best about the product?
The automation and integration capabilities help enhance the customer.
What do you dislike about the product?
The high cost to implement for customers.
What problems is the product solving and how is that benefiting you?
Reduced cost through improved customer support resulting in a better customer experience.
Service cloud is a must for enterprise
What do you like best about the product?
It makes the process of communicating with the team members and external customers easier
What do you dislike about the product?
It does take some technical experience to get it up
What problems is the product solving and how is that benefiting you?
Customer service
Working on creating a client experience with service
What do you like best about the product?
I am implementing and have been working on getting service set up. I am having issues figuring it all out. But I think when I do it will be a great fit.
What do you dislike about the product?
Complexity because service hasn't been used in our setup yet and trying to figure out how it will best work in our financial service experience site.
What problems is the product solving and how is that benefiting you?
Communicating outside of just using telephone
Service Cloud Evaluation in Communications Industry
What do you like best about the product?
Service Cloud has all the customer touchpoints and data to the organization so that service agents can provide the best recommendations and the course of actions for the customers.
What do you dislike about the product?
Salesforce license model and cost is confusing and is hard to gauge the TCO upfront.
What problems is the product solving and how is that benefiting you?
Total customer data and information and Service Cloud provides excellent recommendation and NBA
Service Cloud is the best
What do you like best about the product?
It's allow you to set up the service process for your company extremely fast. Give you access to most advanced technologi that your customers and your employees will love
What do you dislike about the product?
Salesforce Service Cloud requires to have in your team highly skilled and knowledgeable service cloud specialist
What problems is the product solving and how is that benefiting you?
It's the one structured place to store my knowledge base
It is great product
What do you like best about the product?
Omni channel, case management, contact center
What do you dislike about the product?
Limitation of Salesforce service cloud featurss
What problems is the product solving and how is that benefiting you?
To process the service requests
A must have in the era of self service
What do you like best about the product?
Salesforce Service Cloud is a powerful tool for managing customer support. I love its intuitive interface, robust automation features, and seamless integration with other Salesforce products, which streamline case management and improve customer satisfaction. The reporting and analytics tools are also top-notch, providing valuable insights.
What do you dislike about the product?
the platform can be a bit overwhelming for new users, and customization can get complex without technical expertise. Additionally, the pricing can be steep for small businesses.
What problems is the product solving and how is that benefiting you?
Handling growing number of cases
Informative
What do you like best about the product?
Easy of reporting and case management and skilled based routing
What do you dislike about the product?
Not enough skill based routing parameters
What problems is the product solving and how is that benefiting you?
Effective customer service. Compliant managment.
Service cloud is great
What do you like best about the product?
Case management and tracking, keeping requests organized and prioritized in the right order
What do you dislike about the product?
More AI support for the Seevoce agents, more intuitive navigation
What problems is the product solving and how is that benefiting you?
Organizing and tracking requests
SF service cloud - cutting edge
What do you like best about the product?
The Salesforce service cloud allows users to be more efficient and collaborate with colleagues for the best solution
What do you dislike about the product?
Learning how to customize it for your org can be challenging, not a SF issue
What problems is the product solving and how is that benefiting you?
Allows customers to self serve in resolving their issues
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