Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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External reviews are not included in the AWS star rating for the product.
Service cloud is great
What do you like best about the product?
Case management and tracking, keeping requests organized and prioritized in the right order
What do you dislike about the product?
More AI support for the Seevoce agents, more intuitive navigation
What problems is the product solving and how is that benefiting you?
Organizing and tracking requests
SF service cloud - cutting edge
What do you like best about the product?
The Salesforce service cloud allows users to be more efficient and collaborate with colleagues for the best solution
What do you dislike about the product?
Learning how to customize it for your org can be challenging, not a SF issue
What problems is the product solving and how is that benefiting you?
Allows customers to self serve in resolving their issues
Service cloud at brenntag
What do you like best about the product?
I like the way we can utilize the service cloud to interact with customers and supply our partners.
What do you dislike about the product?
To be honest, for brenntag, there is not much i dislike. Its very help as we scale. P
What problems is the product solving and how is that benefiting you?
We utilize service cloud for adaptibility and customer service team efficiency.
Service for Virtual Support
What do you like best about the product?
Ease of routing to agents and compiling customer data from multiple international for historical tracking
What do you dislike about the product?
The business owners struggle with understanding configurations to set up effectively users out of the gate.
What problems is the product solving and how is that benefiting you?
Customer knowledge about products and support for trailers to be trained on features
Service Cloud for FIs
What do you like best about the product?
Love the combination of the console app so we can work multiple items at a time and Omni Channel skill based routing so we can get the right work to the right team member who has the skills to resolve the work item.
What do you dislike about the product?
Omni Channel skill based routing doesn't keep your place in the queue when a work item is placed back in the queue. The platform is also lacking an abscence management solution.
What problems is the product solving and how is that benefiting you?
Helps get the right work to the right team member.
Great product for case management
What do you like best about the product?
Helps consolidate customer requests into a single platform
What do you dislike about the product?
I need help to customize the application.
What problems is the product solving and how is that benefiting you?
Helping route messages to right team members
Manage support and projects
What do you like best about the product?
It's very flexible, it's possible to adjust the application to be tailored to our business processs. It's robust and easy to use.
What do you dislike about the product?
Sometimes it's complex to customize and requires to many clicks to setup.
What problems is the product solving and how is that benefiting you?
Reduce the efforts to solve the customer requests, manage the productivity of the team, ensure that customers requests are responded.
Serve your customers with ServiceCloud
What do you like best about the product?
Omni-Channel Routing - Distributes cases and chats to the right agent based on their skills and availability.
What do you dislike about the product?
High storage costs for orgs with person accounts enabled.
What problems is the product solving and how is that benefiting you?
With the help of Service Cloud, our agents are able to satisfy our customers and encourage them to return to the store.
Great way to set up omni channel contact centre
What do you like best about the product?
Omnichannel and Einstein bots with Service Einstein
What do you dislike about the product?
Harder to integrate with other CTI like Amazon Connect and Twilo
What problems is the product solving and how is that benefiting you?
Contact Center agent makes more productive and increases customer satisfaction
Streamlined customer service.
What do you like best about the product?
The ability to track case resolution and to associate contacts with case histories. Collaborating internally on a case is easy both in and across departments.
What do you dislike about the product?
Case ownership by teams rather than individuals or ques is possible with case teams, but it took us a while to set it up. The learning curve is, likely, on us.
What problems is the product solving and how is that benefiting you?
It allows us to track what support teams are working on to recognize patterns and issues within our UX.
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