Agentforce Service
Salesforce, Inc.External reviews
7,031 reviews
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External reviews are not included in the AWS star rating for the product.
Working with CRM each day
What do you like best about the product?
the wide variety of customer businesses we can provide as Salesforce Partner (Certinia) with CRM
What do you dislike about the product?
Sometimes it is difficult to resolve issue of customer customizations after some upgrades
What problems is the product solving and how is that benefiting you?
With each upgrade, it improves the products that can be offered to customers as a SF partner
Customer service game changer
What do you like best about the product?
The way we can assist our customers all around with streamlines case review to never miss a service to our end customers.
What do you dislike about the product?
We didn't do the best job on deployment so it seems tough to undo some of those deployments.
What problems is the product solving and how is that benefiting you?
The single source of truth for all issues related to our customer.
Solid service case management with deep integrations
What do you like best about the product?
I love how exstensible it is. It can be integrated with erp, and other systems. Enabling agents to see where in the manufacturing or shipp process the he item is!
What do you dislike about the product?
Can be difficult to customize when the needs don't align with how Salesforce expects / wants you to customize things.
What problems is the product solving and how is that benefiting you?
Contact center and customer service
Service Cloud
What do you like best about the product?
Everything is available in one screen agents are highly productive
What do you dislike about the product?
Nothing this is a great product which helps us to maintain our CSAT
What problems is the product solving and how is that benefiting you?
Case management and knowledge article
Service cloud admin of greatness
What do you like best about the product?
The service console and the best way to navigate
What do you dislike about the product?
Nothing it's perfect as of right now and can't wait for agent AI
What problems is the product solving and how is that benefiting you?
We are solving a hotline phone calls to create support tickets to then turn those into knowledge base articals and eventually do self service for our dealers through the partner community
Great and super imformative
What do you like best about the product?
The ease and convenience of the platform
What do you dislike about the product?
Minor latency at times but at times due to multiple apps
What problems is the product solving and how is that benefiting you?
Ease of data translation and view in one paltform
Love service cloud
What do you like best about the product?
The customization capabilities as well as capability is awesome
What do you dislike about the product?
In a large environment, keeping up with source code can be a challenge, making deployment for environment to environment hard.
What problems is the product solving and how is that benefiting you?
Internal collaboration
We are using service clous
What do you like best about the product?
Powerful platform,very easy to use. Less coding
What do you dislike about the product?
The only concern is subscription is expensive
What problems is the product solving and how is that benefiting you?
Easy to contact get knowledge
Service cloud is collaborative and scalable
What do you like best about the product?
Enterprise, able to be distinct and scalable
What do you dislike about the product?
Not so easy to provide a tailored personalised service
What problems is the product solving and how is that benefiting you?
Keeping an enterprise business process
What do i like most about service cloud
What do you like best about the product?
Salesforce Service Cloud excels at providing a unified platform for customer support. The ability to track and manage cases efficiently across multiple channels is a game-changer. I also appreciate the automation features, like workflows and macros, which streamline routine tasks and improve response times. The integration with knowledge management helps our team resolve issues faster, ensuring a better customer experience overall.
What do you dislike about the product?
The initial setup and customization of Salesforce Service Cloud can be time-consuming, especially for more complex workflows. Additionally, some of the advanced features may require additional training to fully utilize, which can slow down the onboarding process for new team members.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud helps us manage customer support cases more efficiently by consolidating all interactions into a single platform. It enables us to handle inquiries from multiple channels—email, chat, and phone—in one place, improving response times. The automation of case assignments and workflows reduces manual effort, allowing our team to focus on resolving issues quickly. This has led to higher customer satisfaction and a more streamlined support process.
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