Agentforce Service
Salesforce, Inc.External reviews
7,031 reviews
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External reviews are not included in the AWS star rating for the product.
It service cloud
What do you like best about the product?
The ability to see live info and get actual feedback from the field
What do you dislike about the product?
The development time can take a while to implement it can take a bit to integrate
What problems is the product solving and how is that benefiting you?
The ability to get data along with real time images of a project
Salesforce Project Manager
What do you like best about the product?
Case Management
Omni Channel
CTI
Integration
Knowledge Base
Co pilot
Customer 360
Omni Channel
CTI
Integration
Knowledge Base
Co pilot
Customer 360
What do you dislike about the product?
Srvice Cloud is the best cloud used for customer 360 and case management and quick case resolution using omni channel routing
What problems is the product solving and how is that benefiting you?
Case resolution
A game changing platform
What do you like best about the product?
The level of customization that Salesforce allows us to make, and the ease with which it can be done makes service cloud an industry leader. When i talk to admins of other platforms the options they have pale in comparison
What do you dislike about the product?
Some things like business hours could be better calculated
What problems is the product solving and how is that benefiting you?
Service cloud allows us to store cases and interact with customers with ease
Service cloud
What do you like best about the product?
Decent product. I like the case management and access level control.
What do you dislike about the product?
N/a maybe some lag if lots of things are happening in our instance at the same time
What problems is the product solving and how is that benefiting you?
We can track our tickets and responses
All internal requests supported in one place
What do you like best about the product?
Are users and salesforce able to similar request from a relevant
What do you dislike about the product?
Time consuming to build and manage workflow
What problems is the product solving and how is that benefiting you?
Centralizes all internal request
Great for Support Teams
What do you like best about the product?
Service Cloud has all the built in features to help Support teams succeed and close cases more efficiently & effectively.
What do you dislike about the product?
Like any Salesforce product, there can be a learning curve. But with the right team & skillsets that can be easily overcome.
What problems is the product solving and how is that benefiting you?
Helps surface the right data at the right time during case management, to improve case to close times.
Service clouud
What do you like best about the product?
The automation and integration capabilities help enhance the customer.
What do you dislike about the product?
The high cost to implement for customers.
What problems is the product solving and how is that benefiting you?
Reduced cost through improved customer support resulting in a better customer experience.
Service cloud is a must for enterprise
What do you like best about the product?
It makes the process of communicating with the team members and external customers easier
What do you dislike about the product?
It does take some technical experience to get it up
What problems is the product solving and how is that benefiting you?
Customer service
Working on creating a client experience with service
What do you like best about the product?
I am implementing and have been working on getting service set up. I am having issues figuring it all out. But I think when I do it will be a great fit.
What do you dislike about the product?
Complexity because service hasn't been used in our setup yet and trying to figure out how it will best work in our financial service experience site.
What problems is the product solving and how is that benefiting you?
Communicating outside of just using telephone
Service Cloud Evaluation in Communications Industry
What do you like best about the product?
Service Cloud has all the customer touchpoints and data to the organization so that service agents can provide the best recommendations and the course of actions for the customers.
What do you dislike about the product?
Salesforce license model and cost is confusing and is hard to gauge the TCO upfront.
What problems is the product solving and how is that benefiting you?
Total customer data and information and Service Cloud provides excellent recommendation and NBA
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