Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Good
What do you like best about the product?
It's easy for service people to solve cases
What do you dislike about the product?
More enhanced features are needed - also I haven't not explored ai yet
What problems is the product solving and how is that benefiting you?
Solving issues does service
Great product
What do you like best about the product?
How simple it is to use as well as Omni channel
What do you dislike about the product?
Outdated look and feel for a cloud based product
What problems is the product solving and how is that benefiting you?
Service cloud helps us handle internal and external case management
Makes my job much easier!
What do you like best about the product?
We are able to connect our organization's data with our call center, so representatives are able to connect with our data, and we are able to review every interaction they have with our customers.
What do you dislike about the product?
None so far! I've been in my position for years, from Classic to Lightning. We are in the process of integrating even more features, which is very exciting.
What problems is the product solving and how is that benefiting you?
We needed one place that various departments at our organization could use, as well as our call center vendor so everything is in one centralized location.
Ecosystem allows us to build and deploy rapidly
What do you like best about the product?
We were able to build flows from out-of-the-box objects that "talk" with applications inside and outside Salesforce.
What do you dislike about the product?
It's licensing is expensive and we will spend even more as we deploy new capabilities around analytics and AI.
What problems is the product solving and how is that benefiting you?
We have a unified view off all the interactions happening across our service team. We start with information gathered via leads. We have everyone on the same page following the customer lifecycle for program fidelity and prompt support.
Service for the real world
What do you like best about the product?
The extensibility to serve customers where and how they want to communicate.
What do you dislike about the product?
Integrations can be challenging and rquire specific expertise.
What problems is the product solving and how is that benefiting you?
It benefits clients when they can provide fast service to their customers. It allows for self-service as well as agent supported interactions.
Flexible way to solve customers demands
What do you like best about the product?
The flexibility to build different flows to be able to solve any type of problems my customers may have
What do you dislike about the product?
it's a bit complex to configure and get things organized
What problems is the product solving and how is that benefiting you?
Taking different types of requests and creating tailored flows for each type
Really good
What do you like best about the product?
Helping my costumers to archieve success
What do you dislike about the product?
Some integrations are hard to make, a little confuse
What problems is the product solving and how is that benefiting you?
Centralizing my data about costumers and easing the calls
Amazing experience and would recommend
What do you like best about the product?
Improves our customer satisfaction and agent efficiency
What do you dislike about the product?
Integration with others can be complicated
What problems is the product solving and how is that benefiting you?
Overall benefit is increased customer satisfaction
Using service cloud for 1000s of customers
What do you like best about the product?
We recently switched from another software for handling customer issues and we have found service cloud to be much easier to use and provide better customer support
What do you dislike about the product?
From a technology standpoint (my current role) we have not handled any issues thus far
What problems is the product solving and how is that benefiting you?
We have about 800 convenience stores with 1000s of customer. We leverage service cloud for customer support
Fast and helpful
What do you like best about the product?
The easy way to connect with our clients and give them
What do you dislike about the product?
Its complexity and curve of knowleadge is long
What problems is the product solving and how is that benefiting you?
The connection with clients and automation responses
showing 1,231 - 1,240