Agentforce Service
Salesforce, Inc.External reviews
7,031 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Service Cloud is the best
What do you like best about the product?
It's allow you to set up the service process for your company extremely fast. Give you access to most advanced technologi that your customers and your employees will love
What do you dislike about the product?
Salesforce Service Cloud requires to have in your team highly skilled and knowledgeable service cloud specialist
What problems is the product solving and how is that benefiting you?
It's the one structured place to store my knowledge base
It is great product
What do you like best about the product?
Omni channel, case management, contact center
What do you dislike about the product?
Limitation of Salesforce service cloud featurss
What problems is the product solving and how is that benefiting you?
To process the service requests
A must have in the era of self service
What do you like best about the product?
Salesforce Service Cloud is a powerful tool for managing customer support. I love its intuitive interface, robust automation features, and seamless integration with other Salesforce products, which streamline case management and improve customer satisfaction. The reporting and analytics tools are also top-notch, providing valuable insights.
What do you dislike about the product?
the platform can be a bit overwhelming for new users, and customization can get complex without technical expertise. Additionally, the pricing can be steep for small businesses.
What problems is the product solving and how is that benefiting you?
Handling growing number of cases
Informative
What do you like best about the product?
Easy of reporting and case management and skilled based routing
What do you dislike about the product?
Not enough skill based routing parameters
What problems is the product solving and how is that benefiting you?
Effective customer service. Compliant managment.
Service cloud is great
What do you like best about the product?
Case management and tracking, keeping requests organized and prioritized in the right order
What do you dislike about the product?
More AI support for the Seevoce agents, more intuitive navigation
What problems is the product solving and how is that benefiting you?
Organizing and tracking requests
SF service cloud - cutting edge
What do you like best about the product?
The Salesforce service cloud allows users to be more efficient and collaborate with colleagues for the best solution
What do you dislike about the product?
Learning how to customize it for your org can be challenging, not a SF issue
What problems is the product solving and how is that benefiting you?
Allows customers to self serve in resolving their issues
Service cloud at brenntag
What do you like best about the product?
I like the way we can utilize the service cloud to interact with customers and supply our partners.
What do you dislike about the product?
To be honest, for brenntag, there is not much i dislike. Its very help as we scale. P
What problems is the product solving and how is that benefiting you?
We utilize service cloud for adaptibility and customer service team efficiency.
Service for Virtual Support
What do you like best about the product?
Ease of routing to agents and compiling customer data from multiple international for historical tracking
What do you dislike about the product?
The business owners struggle with understanding configurations to set up effectively users out of the gate.
What problems is the product solving and how is that benefiting you?
Customer knowledge about products and support for trailers to be trained on features
Service Cloud for FIs
What do you like best about the product?
Love the combination of the console app so we can work multiple items at a time and Omni Channel skill based routing so we can get the right work to the right team member who has the skills to resolve the work item.
What do you dislike about the product?
Omni Channel skill based routing doesn't keep your place in the queue when a work item is placed back in the queue. The platform is also lacking an abscence management solution.
What problems is the product solving and how is that benefiting you?
Helps get the right work to the right team member.
Great product for case management
What do you like best about the product?
Helps consolidate customer requests into a single platform
What do you dislike about the product?
I need help to customize the application.
What problems is the product solving and how is that benefiting you?
Helping route messages to right team members
showing 1,231 - 1,240