Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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Service Cloud Review -Financial Services Company
What do you like best about the product?
The lightning console allows us to specialize the record experience so that are agents are getting the right information, at the right time for our agents.
What do you dislike about the product?
The use of Omni-channel was difficult on the initial implementation.
What problems is the product solving and how is that benefiting you?
We use Service Cloud for case management for our external customers.
Centralized view increases productivity
What do you like best about the product?
Having a singular, centralized view of the interactions across agents reducing time to help our employee customers. The security of data is extremely important with our internal use case, including protection at a user level.
What do you dislike about the product?
Overall, we have been happy with Service Cloud and will learn more as we continue to roll out other use cases.
What problems is the product solving and how is that benefiting you?
Moving from excel spreadsheets and email, this provides a much more secure environment with our employees around sensitive topics.
Great CRM for customer
What do you like best about the product?
Seamless integration across channels. New GrnAI features are awesome
What do you dislike about the product?
Platform limits can sometime be tough on developers
What problems is the product solving and how is that benefiting you?
Average handle time reduction
Improved performance!
What do you like best about the product?
The data architecture that we had previously didn't offer the modularity that is required for an exanding business that offers nuanced and constantly changing programs.
What do you dislike about the product?
The graphical interface has some limitations which I would like to see improved, but the interface gets the job done!
What problems is the product solving and how is that benefiting you?
As a nonprofit, we have a large membership and offer various programs. We now have the funding to offer educational sponsorship to non-members. Salesforce is fundamentally changing how we do business.
Salesforce service cloud helps us succeed
What do you like best about the product?
Salesforce Service Cloud integrates various communication channels, including phone, email, chat, and social media, into a single platform. This unified approach ensures that our insurance agents can handle customer inquiries efficiently and provide a seamless experience. By consolidating customer data and interactions, we can offer personalized service and quickly address client needs, fostering stronger customer relationships and driving higher satisfaction.
What do you dislike about the product?
Cost! Salesforce Service Cloud can be expensive, especially for smaller organizations. The pricing model involves various tiers and add-ons that can quickly add up, making it a significant investment and locking you into the platform.
What problems is the product solving and how is that benefiting you?
Service Cloud’s case management features streamline the process of tracking, prioritizing, and resolving customer issues. Automated workflows and intelligent case routing ensure that cases are handled efficiently and by the most appropriate agents.
Love the ease of integration!
What do you like best about the product?
Salesforce can automate repetitive tasks, such as capturing customer data and delivering personalized experiences, love this feature.
What do you dislike about the product?
The cost! It's very expensive for small companies.
What problems is the product solving and how is that benefiting you?
We are still working on implementing the platform.
Changed our organization
What do you like best about the product?
It changed the way our organization views and values customer service. This was an important gap in our organization that has now been made visible thanks to service cloud.
What do you dislike about the product?
Some options we thought would be available to use are only part of an elevated edition
What problems is the product solving and how is that benefiting you?
Brought up common issues plaguing our customers
Service cloud for banking
What do you like best about the product?
Knowledge is getting awesome
..agentforce integration will be cool
..agentforce integration will be cool
What do you dislike about the product?
Chat changing every 5 mins with new hopefully MIAW stays
What problems is the product solving and how is that benefiting you?
All listed above
Service cloud is the best
What do you like best about the product?
It allowed us to serve our customers better
What do you dislike about the product?
It needs to be more user friendly for non tech people
What problems is the product solving and how is that benefiting you?
It is used for maintaining our customers
Service cloud solution for account teams
What do you like best about the product?
Our team works cross collaboratively to deliver our product across a variety of stakeholders. Service cloud helps us stay organized .
What do you dislike about the product?
Our org works across various instances who do not all have their app configurations set the set which can make it difficult to enable features.
What problems is the product solving and how is that benefiting you?
Cross collaboration and data storage
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