Agentforce Service
Salesforce, Inc.External reviews
7,031 reviews
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External reviews are not included in the AWS star rating for the product.
Organized. Efficient. Scalable.
What do you like best about the product?
In higher education, students interact with so many offices and departments and what I love about Service cloud is that it enables teams and the institution to bring all those interactions in one place to offer the best possible, contextualized, personal support to your constituents. Now work AI, the future of service seems limitless.
What do you dislike about the product?
like with any tools, service cloud is complex and requires a lot of thought and care to set up properly for teams to fully leverage the platform.
What problems is the product solving and how is that benefiting you?
Organizes all our engagement and conversations with our students in one place vs trapped in a silo'd outlook box and it also allows these interactions to be categorized so we can determine the pain points of our students.
Sleek & handy
What do you like best about the product?
The UI is the best amongst all other products.
What do you dislike about the product?
More tighter integration to Finance modules like SAP or Workday
What problems is the product solving and how is that benefiting you?
Its gives Business a very easy to large data & avility to run operations smoothly
Service Cloud
What do you like best about the product?
Ability to integrate or support into our sales platform for full customer views
What do you dislike about the product?
Push back on learning curve from support
What problems is the product solving and how is that benefiting you?
Connecting our support and sales departments so both departments can see what's going on with each customer
Case management using Service Cloud
What do you like best about the product?
Customer 360 degrees and personalized answers
What do you dislike about the product?
Email integration is improving over years
What problems is the product solving and how is that benefiting you?
Customer 360
Good
What do you like best about the product?
It's easy for service people to solve cases
What do you dislike about the product?
More enhanced features are needed - also I haven't not explored ai yet
What problems is the product solving and how is that benefiting you?
Solving issues does service
Great product
What do you like best about the product?
How simple it is to use as well as Omni channel
What do you dislike about the product?
Outdated look and feel for a cloud based product
What problems is the product solving and how is that benefiting you?
Service cloud helps us handle internal and external case management
Makes my job much easier!
What do you like best about the product?
We are able to connect our organization's data with our call center, so representatives are able to connect with our data, and we are able to review every interaction they have with our customers.
What do you dislike about the product?
None so far! I've been in my position for years, from Classic to Lightning. We are in the process of integrating even more features, which is very exciting.
What problems is the product solving and how is that benefiting you?
We needed one place that various departments at our organization could use, as well as our call center vendor so everything is in one centralized location.
Ecosystem allows us to build and deploy rapidly
What do you like best about the product?
We were able to build flows from out-of-the-box objects that "talk" with applications inside and outside Salesforce.
What do you dislike about the product?
It's licensing is expensive and we will spend even more as we deploy new capabilities around analytics and AI.
What problems is the product solving and how is that benefiting you?
We have a unified view off all the interactions happening across our service team. We start with information gathered via leads. We have everyone on the same page following the customer lifecycle for program fidelity and prompt support.
Service for the real world
What do you like best about the product?
The extensibility to serve customers where and how they want to communicate.
What do you dislike about the product?
Integrations can be challenging and rquire specific expertise.
What problems is the product solving and how is that benefiting you?
It benefits clients when they can provide fast service to their customers. It allows for self-service as well as agent supported interactions.
Flexible way to solve customers demands
What do you like best about the product?
The flexibility to build different flows to be able to solve any type of problems my customers may have
What do you dislike about the product?
it's a bit complex to configure and get things organized
What problems is the product solving and how is that benefiting you?
Taking different types of requests and creating tailored flows for each type
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