Agentforce Service
Salesforce, Inc.External reviews
7,031 reviews
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Really good
What do you like best about the product?
Helping my costumers to archieve success
What do you dislike about the product?
Some integrations are hard to make, a little confuse
What problems is the product solving and how is that benefiting you?
Centralizing my data about costumers and easing the calls
Amazing experience and would recommend
What do you like best about the product?
Improves our customer satisfaction and agent efficiency
What do you dislike about the product?
Integration with others can be complicated
What problems is the product solving and how is that benefiting you?
Overall benefit is increased customer satisfaction
Using service cloud for 1000s of customers
What do you like best about the product?
We recently switched from another software for handling customer issues and we have found service cloud to be much easier to use and provide better customer support
What do you dislike about the product?
From a technology standpoint (my current role) we have not handled any issues thus far
What problems is the product solving and how is that benefiting you?
We have about 800 convenience stores with 1000s of customer. We leverage service cloud for customer support
Fast and helpful
What do you like best about the product?
The easy way to connect with our clients and give them
What do you dislike about the product?
Its complexity and curve of knowleadge is long
What problems is the product solving and how is that benefiting you?
The connection with clients and automation responses
Nice experience
What do you like best about the product?
Quick response times and great experience
What do you dislike about the product?
Still yet to explore in-depth and get additional details
What problems is the product solving and how is that benefiting you?
Quick turnaround to customer issues
Service Cloud - Easy to use and flexible configuration
What do you like best about the product?
We use Cases to track pre-sales assignments and to add resources to opportunities. It works really well and gives us the ability to create list views.
What do you dislike about the product?
Case routing rules could be better and easier to configure.
What problems is the product solving and how is that benefiting you?
Tracking pre-sales assignments
Great ability to filter results in Salesforce and create custom reports
What do you like best about the product?
It's easy to retrieve data across all our offices and filter results for tailored reports
What do you dislike about the product?
Sometimes, it is difficult to search for specific information that requires modifications to multiple fields.
What problems is the product solving and how is that benefiting you?
I'm not sure
Airline/ Aerospace review
What do you like best about the product?
The ability to tailor it to our business
What do you dislike about the product?
Still in the learning phases of service cloud
What problems is the product solving and how is that benefiting you?
Currently automation and less manual processing internally
Versatile
What do you like best about the product?
The ability to integrate TONS of apps!!!
What do you dislike about the product?
Having to invest in developer time to build custom workflows.
What problems is the product solving and how is that benefiting you?
Salesforce allows us to integrate many different systems to see customer feedback in real time.
Best in class
What do you like best about the product?
The time to implementation is very quick e g. We could setup customer portal pretty fast. Numerous communications channels are supported including sms, chat email and even social media. It integrates well with other sales force ecosystem
What do you dislike about the product?
As the business gets complex some of the configurations can become overwhelming. It requires careful analysis and setup to manage the out of box sutistions. Also the pricing of the product not always justifies the ROI
What problems is the product solving and how is that benefiting you?
We use service cloud for contact center and help desk for the provider team. It provides a one stop location for customer service business
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