Agentforce Service
Salesforce, Inc.External reviews
7,031 reviews
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External reviews are not included in the AWS star rating for the product.
Changed our organization
What do you like best about the product?
It changed the way our organization views and values customer service. This was an important gap in our organization that has now been made visible thanks to service cloud.
What do you dislike about the product?
Some options we thought would be available to use are only part of an elevated edition
What problems is the product solving and how is that benefiting you?
Brought up common issues plaguing our customers
Service cloud for banking
What do you like best about the product?
Knowledge is getting awesome
..agentforce integration will be cool
..agentforce integration will be cool
What do you dislike about the product?
Chat changing every 5 mins with new hopefully MIAW stays
What problems is the product solving and how is that benefiting you?
All listed above
Service cloud is the best
What do you like best about the product?
It allowed us to serve our customers better
What do you dislike about the product?
It needs to be more user friendly for non tech people
What problems is the product solving and how is that benefiting you?
It is used for maintaining our customers
Service cloud solution for account teams
What do you like best about the product?
Our team works cross collaboratively to deliver our product across a variety of stakeholders. Service cloud helps us stay organized .
What do you dislike about the product?
Our org works across various instances who do not all have their app configurations set the set which can make it difficult to enable features.
What problems is the product solving and how is that benefiting you?
Cross collaboration and data storage
Salesforce Service Cloud: The Customer Service Powerhouse
What do you like best about the product?
The most helpful feature of Salesforce Service Cloud, based on my understanding and user reviews, is likely the 360-Degree Customer View. This capability empowers agents with a comprehensive understanding of each customer's history, preferences, and interactions across various channels.
What do you dislike about the product?
Initial Setup: The initial setup and configuration can be complex, and we needed assistance from Salesforce consultants to get everything up and running smoothly.
Cost: Service Cloud can be a significant investment, especially for smaller businesses. However, the benefits and ROI have been substantial for us.
Cost: Service Cloud can be a significant investment, especially for smaller businesses. However, the benefits and ROI have been substantial for us.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud is addressing several key pain points in customer service operations, leading to significant benefits for businesses like mine. Here's a breakdown of some of the problems it solves and their positive impact
Easy case management
What do you like best about the product?
How easy it is to set up and use service cloud
What do you dislike about the product?
There are not many downsides if it's set up properly
What problems is the product solving and how is that benefiting you?
It helps us organize internal issues as they arise
Service Cloud Review
What do you like best about the product?
FSL & Call center functionality are the most preferred
What do you dislike about the product?
A lot of Service Cloud connectors relying on Instance's resources and its transaction is impacting the Queue
What problems is the product solving and how is that benefiting you?
Call center data integrating with Salesforce data such as asset, product, contact
Great Case Management
What do you like best about the product?
It integrates with all my systems. That is nice
What do you dislike about the product?
Need a partner to set it up to get all the benefits
What problems is the product solving and how is that benefiting you?
Getting issues captures from our clients
Service cloud is industry leader
What do you like best about the product?
How easy it is to setup and maintain cases
What do you dislike about the product?
Nothing that I have found so far. I've really enjoyed it.
What problems is the product solving and how is that benefiting you?
Helping sort cases. Get cases assigned to the right people at the right time so that things get resolved within an acceptable amount of time.
Service cloud review
What do you like best about the product?
Case management, case routing, chat agent
What do you dislike about the product?
Queue assigning, omni channel in sales not working as expecting
What problems is the product solving and how is that benefiting you?
Case routing and creation
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