Agentforce Service
Salesforce, Inc.External reviews
6,987 reviews
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External reviews are not included in the AWS star rating for the product.
Robust and Scalable Platform—Best in the World!
What do you like best about the product?
Is a robust platform, able yo scalate in Orgs
What do you dislike about the product?
All is good! The platform is better of world
What problems is the product solving and how is that benefiting you?
Resolve questions of customers with agentforce
Easy to use, but the voice should be included
What do you like best about the product?
I really like that it is a very simple solution to use and implement.
What do you dislike about the product?
The voice is not included; it is a separate service and another cost.
What problems is the product solving and how is that benefiting you?
Resolve receiving the tickets in one place and manage the requests until their closure
Service Cloud: Excellent and easy to use for everyone
What do you like best about the product?
I like everything about Service Cloud, it is excellent.
What do you dislike about the product?
In truth, I like everything about it; it is easy to handle for users and developers.
What problems is the product solving and how is that benefiting you?
The problem of customer case management
Easy to Use but Difficult to Implement
What do you like best about the product?
Integrated to CRM suite is an enormous advantage
What do you dislike about the product?
hard to implement in our bank, competition won
What problems is the product solving and how is that benefiting you?
Nothing
Great Interconnected Service with No Downsides
What do you like best about the product?
We are interconnected, which provides better service to our customers.
What do you dislike about the product?
I still have a lot to learn about how to use the product.
What problems is the product solving and how is that benefiting you?
Helping our systems stay interconnected for our customers.
Effortless Efficiency with Salesforce Service Cloud
What do you like best about the product?
I find Salesforce Service Cloud incredibly efficient in streamlining processes for our customer service, sales, and marketing efforts. The key feature of case management stands out, greatly enhancing our ability to manage customer experiences effectively. Its seamless integration with Tableau further complements our workflow. I would definitely repurchase it due to the efficiency it consistently brings to our operations.
What do you dislike about the product?
None
What problems is the product solving and how is that benefiting you?
I find the product streamlines processes and enhances efficiency, especially in our customer service, sales, and marketing through effective case management.
Great Features for Client Operations, but Service Console Feels Cluttered
What do you like best about the product?
Its features to help customers with operations and servicing their clients
What do you dislike about the product?
The service console is sometimes too cluttered
What problems is the product solving and how is that benefiting you?
Dispatching the right set of agents for right jobs
Great Case Management and Omni Channel, But Extra Fees for Field Service Permissions
What do you like best about the product?
Case management, Omni Channel are really slick.
What do you dislike about the product?
Pay for permission set for field service. Should be part of the package.
What problems is the product solving and how is that benefiting you?
Managing client expectations
Great Modular Design and Easy Access
What do you like best about the product?
Ease of access, modular; plug and play product.
What do you dislike about the product?
There are times when a technical approach is necessary.
What problems is the product solving and how is that benefiting you?
The ecosystem is evolving rapidly, which means there's a constant need to stay updated with the latest industry trends.
User-Friendly Platform with No Downsides
What do you like best about the product?
The best thing about Salesforce Service Cloud is arguably its ability to provide a unified, 360-degree view of the customer across all service channels, empowering agents to deliver fast, personalized, and efficient service.
What do you dislike about the product?
I don’t have any major dislikes about Salesforce Service Cloud.
What problems is the product solving and how is that benefiting you?
The 360 view of the customer across all service channels is a game changer. It empowers agents to deliver fast, personalized, and efficient service.
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