Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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External reviews are not included in the AWS star rating for the product.
Deep Integration into existing sales and service processes
What do you like best about the product?
Close connection and integration into Sales and Services processes giving Sales and Service Repa a 360 Customer Experience
What do you dislike about the product?
Still not covering all service workflows like invoicing
What problems is the product solving and how is that benefiting you?
Getting oversight of customer interactions and resolving problems more quickly
New to salesforce cloud but…
What do you like best about the product?
New to salesforce service cloud but it seems like it could fit a lot of my needs
What do you dislike about the product?
I haven't found many issues with service cloud, I think it could fit my purposes well.
What problems is the product solving and how is that benefiting you?
Help desk problems can be solved with salesforce service cloud
Great and easy to use
What do you like best about the product?
Super great and easy to use would recommend
What do you dislike about the product?
Nothing I can think of so far, but will update
What problems is the product solving and how is that benefiting you?
By allowing our reps to easily engage with customers
Salesforce Service Cloud
What do you like best about the product?
SF Sales Cloud is a great tool to drive sales & motivate producers
What do you dislike about the product?
I don't have any complaints about Sales Cloud
What problems is the product solving and how is that benefiting you?
It makes our client management team more efficient in their responses
I have been a Service cloud admin for a while.
What do you like best about the product?
How well its integrated with Sales cloud
What do you dislike about the product?
Some of the tech debt created when customizing
What problems is the product solving and how is that benefiting you?
Product service
Configurable
What do you like best about the product?
Routing incoming inquiries was very nice.
What do you dislike about the product?
Too many Clicks can be annoying to users
What problems is the product solving and how is that benefiting you?
I'm not using it anymore.
Great service
What do you like best about the product?
It helps track our internal issues and track our enhancement requests. It's easy to use and report to various teams
What do you dislike about the product?
I don't have any feedback on dislikes. Thanks!
What problems is the product solving and how is that benefiting you?
It is a logging system for our enhancement needs and work.
Salesforce case management is great
What do you like best about the product?
The ability and ease of entering case via multiple channels and integrating automation
What do you dislike about the product?
Some features require a number of dependent steps that would be helpful to know ahead of time
What problems is the product solving and how is that benefiting you?
Case management, Omni channel, automation
Service cloud is great
What do you like best about the product?
Connectivity to the rest of Salesforce products.
What do you dislike about the product?
Restrictions as part of the standard object model
What problems is the product solving and how is that benefiting you?
Customer case management and routing
Service on the go
What do you like best about the product?
Ability to configure service related features easily using out of the box features
What do you dislike about the product?
Developing lightning component and testing needs many steps, needs to be simplified
What problems is the product solving and how is that benefiting you?
Manage internal IT ticket
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