Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great tool
What do you like best about the product?
Ticketing system
Chatbots are great to use
Chatbots are great to use
What do you dislike about the product?
Pricing of the system
Rest everything looks good to me
Rest everything looks good to me
What problems is the product solving and how is that benefiting you?
It was solving SLAs for us
Elevate the support
What do you like best about the product?
Salesforce Service Cloud is impressive for its comprehensive suite of tools designed to enhance customer service. One of its standout features is the integration of AI with its Service Cloud Einstein, which helps automate routine tasks, provides predictive insights, and personalizes customer interactions. This integration can significantly improve efficiency and customer satisfaction. Additionally, its ability to unify customer data from various channels into a single platform allows for a more seamless and informed service experience.
What do you dislike about the product?
One common criticism of Salesforce Service Cloud is its complexity. The platform offers a vast array of features and customization options, which can make it challenging for new users to navigate and for organizations to implement effectively without significant training or consulting support. Additionally, some users find the cost of Salesforce Service Cloud to be relatively high, especially when adding advanced features or scaling up the system.
What problems is the product solving and how is that benefiting you?
We have a large scale support system created for partner used by agents to provide support to b2b partners.
Service cloud is here to help
What do you like best about the product?
The ability to unify all your data to one source and provide a better experience and better support for your customers.
What do you dislike about the product?
At first, probably getting started and into it. Convincing others it's the right way to go.
What problems is the product solving and how is that benefiting you?
I'm able to help our clients quicker.
Service Cloud for Customer Success
What do you like best about the product?
Email to case and automated case status updates and responses
What do you dislike about the product?
Interface can be clunky when doing backend configuration
What problems is the product solving and how is that benefiting you?
Any issue with our products can get routed to our customer success team
Service cloud has enabled us to modernize our customer feedback loop in a very short amount of time
What do you like best about the product?
Standard capabilities provide a strong basis for what is needed to encompass the service experience.
What do you dislike about the product?
Customization (be it clicks or code) is almost always needed to truly make field service create the best customer experience.
What problems is the product solving and how is that benefiting you?
It allowed us to move our complaint management on Prem and in the hands of our own developers.
Service cloud drives
What do you like best about the product?
Automation case creation, assignments, auto response are very helpful features
What do you dislike about the product?
Not all can be done declaratively, still require development for complex logic
What problems is the product solving and how is that benefiting you?
Streamline case process
Very configurable to your needs
What do you like best about the product?
So flexible. Able to use it to solve multiple issues
What do you dislike about the product?
Nothing about the product, it was the Cost of add-on apps, storage, etc
What problems is the product solving and how is that benefiting you?
Centralized customer data and activities
Speedy services
What do you like best about the product?
Helpful resolutions for my team members.
What do you dislike about the product?
Salesforce is not as easy for varied employees
What problems is the product solving and how is that benefiting you?
User interface and general support
Service Cloud - Great CRM for Distributed Marketing
What do you like best about the product?
Service cloud made it easy for our team to integrate a list validation and mapping process to give our disparate team members the ability to easily customize and send out event communications. The integration to marketing cloud is seemless
What do you dislike about the product?
I don't have any downsides at the moment
What problems is the product solving and how is that benefiting you?
The ability for disparate teams to easily customize and send emails without having in-depth knowledge of Marketing Cloud
Case management is a life saver!
What do you like best about the product?
Case management is a breeze. We are using cases for 3 different units so far to help manage customer service, IT procurement and promotional requests. Each unit has different requirements but they all need email, chatter and tasks.
What do you dislike about the product?
Only downside is the page layout/formatting for cases is only available for that object. A lot of users wished they could have the layout like cases but for their custom a
What problems is the product solving and how is that benefiting you?
Case management and activity tracking. It really helps for communication both external and internal. Tracking makes it easy to see what the conversations are and when they are happening.
showing 1,321 - 1,330