Agentforce Service
Salesforce, Inc.External reviews
7,032 reviews
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External reviews are not included in the AWS star rating for the product.
Taking Support and Service to Warpspeed!
What do you like best about the product?
I love that I can route cases by region, team, industry, and customize as needed!
What do you dislike about the product?
It is a bit hard to use at first, and does require expert knowledge to really make it sing
What problems is the product solving and how is that benefiting you?
It is solving lower priority helpdesk cases, via self service and general assistance!
Great way to handle customer service queries
What do you like best about the product?
The UI and workflows make it unique as well as its ability to connect with clouds
What do you dislike about the product?
Nothing really. It is the best one ive used
What problems is the product solving and how is that benefiting you?
Handling an influx of tickets
It is robust service
What do you like best about the product?
It is a Centralized system for tracking customer issues (cases) from initiation to resolution, including details like customer information, problem description, status updates, and assigned support ananlysts .
Love how this is data driven to be able to identify trends, delivery and performance .
Love how this is data driven to be able to identify trends, delivery and performance .
What do you dislike about the product?
The multi level reporting limitations kind of big limitation
What problems is the product solving and how is that benefiting you?
Features like automated workflows, chatbots, and self-service portals reduce the manual effort required by customer service agents, allowing them to focus on more complex issues.
The solution to manage inquiries
What do you like best about the product?
Very cool, easy to handle and accessible any where any place (especially on the go). Viewing of cases have never been easy
What do you dislike about the product?
The setup of SLA timeline need some tweeting especially for weekend and public holidays.
What problems is the product solving and how is that benefiting you?
Handle inquiries from members.
Solid Product
What do you like best about the product?
Built in features for SLAs and resolution performance make this a solid product offering
What do you dislike about the product?
Assignment rules could benefit from some additional complexity and auto-assign
What problems is the product solving and how is that benefiting you?
Ease of use in config
Deep Integration into existing sales and service processes
What do you like best about the product?
Close connection and integration into Sales and Services processes giving Sales and Service Repa a 360 Customer Experience
What do you dislike about the product?
Still not covering all service workflows like invoicing
What problems is the product solving and how is that benefiting you?
Getting oversight of customer interactions and resolving problems more quickly
New to salesforce cloud but…
What do you like best about the product?
New to salesforce service cloud but it seems like it could fit a lot of my needs
What do you dislike about the product?
I haven't found many issues with service cloud, I think it could fit my purposes well.
What problems is the product solving and how is that benefiting you?
Help desk problems can be solved with salesforce service cloud
Great and easy to use
What do you like best about the product?
Super great and easy to use would recommend
What do you dislike about the product?
Nothing I can think of so far, but will update
What problems is the product solving and how is that benefiting you?
By allowing our reps to easily engage with customers
Salesforce Service Cloud
What do you like best about the product?
SF Sales Cloud is a great tool to drive sales & motivate producers
What do you dislike about the product?
I don't have any complaints about Sales Cloud
What problems is the product solving and how is that benefiting you?
It makes our client management team more efficient in their responses
I have been a Service cloud admin for a while.
What do you like best about the product?
How well its integrated with Sales cloud
What do you dislike about the product?
Some of the tech debt created when customizing
What problems is the product solving and how is that benefiting you?
Product service
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