Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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External reviews are not included in the AWS star rating for the product.
If you can use Excel, you can use Salesforce Service Cloud
What do you like best about the product?
Everything, it's simplified for everyday use and easy for everyone.
What do you dislike about the product?
It's a manual process, you have to know fields to use the product of course.
What problems is the product solving and how is that benefiting you?
It streamlines communications.
The best service platform
What do you like best about the product?
Service cloud provides flexibility to accommodate complex business logic. The out of the box features are easy to configure and the service console it is fantastic
What do you dislike about the product?
There are some limitations that haven't been addressed in several years
What problems is the product solving and how is that benefiting you?
It provides visibility about customer cases and interactions with our product
Data Governance
What do you like best about the product?
It's Scalability and flexibility and easy ti build requirements against your needs.
What do you dislike about the product?
It's expensive but worth it.Would suggest getting a deliver partner focused on your requirements and milestones.
What problems is the product solving and how is that benefiting you?
Having customer data in one place.
Service Cloud Review
What do you like best about the product?
Worked with the product and implemented it for a complex product org
What do you dislike about the product?
Super flexible and complex so need to watchout
What problems is the product solving and how is that benefiting you?
Streamlined processes
Good offering
What do you like best about the product?
Ability to review customer 360 data is good
What do you dislike about the product?
Difficult to merge all data in the cloud
What problems is the product solving and how is that benefiting you?
Contacting people
Service cloud powers my support
What do you like best about the product?
Service cloud powers my customer support for my entire bussiness. It's easy to use and simple to setup
What do you dislike about the product?
There is nothing I do not like about service cloud
What problems is the product solving and how is that benefiting you?
Complete viability and ease of use of all customer success
Great for managing cases
What do you like best about the product?
Ease of automating and keeping cases moving through the process
What do you dislike about the product?
Not much. We use it heavily and it works well.
What problems is the product solving and how is that benefiting you?
We use it to manage requests for mentoring
Service Cloud is great!
What do you like best about the product?
Case management, reports and dashboards, task.
What do you dislike about the product?
Not much, it's great. It's highly configurable.
What problems is the product solving and how is that benefiting you?
Managing customer issues.
No brainer
What do you like best about the product?
Service made simple. If you have agents needing help, I can't think of a better product than Salesforce Service Cloud
What do you dislike about the product?
Implementing voice to case and email to case cohesively via flows was a bit challenging.
What problems is the product solving and how is that benefiting you?
HR contact center
Full 360 view of our data
What do you like best about the product?
Salesforce Sercice Cloud has enabled us to simplify the number of apps used by our agents with data integration. This has led to reduction in redundancies and greater ease of use with our agents.
What do you dislike about the product?
Honestly, nothing so far. I have hopes that more of Salesforce will become fedramp certified so we can see additional options available to us.
What problems is the product solving and how is that benefiting you?
We use this system to log inbound inquiries, resolutions, and retain a robust knowledge base.
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