Agentforce Service
Salesforce, Inc.External reviews
7,032 reviews
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External reviews are not included in the AWS star rating for the product.
Configurable
What do you like best about the product?
Routing incoming inquiries was very nice.
What do you dislike about the product?
Too many Clicks can be annoying to users
What problems is the product solving and how is that benefiting you?
I'm not using it anymore.
Great service
What do you like best about the product?
It helps track our internal issues and track our enhancement requests. It's easy to use and report to various teams
What do you dislike about the product?
I don't have any feedback on dislikes. Thanks!
What problems is the product solving and how is that benefiting you?
It is a logging system for our enhancement needs and work.
Salesforce case management is great
What do you like best about the product?
The ability and ease of entering case via multiple channels and integrating automation
What do you dislike about the product?
Some features require a number of dependent steps that would be helpful to know ahead of time
What problems is the product solving and how is that benefiting you?
Case management, Omni channel, automation
Service cloud is great
What do you like best about the product?
Connectivity to the rest of Salesforce products.
What do you dislike about the product?
Restrictions as part of the standard object model
What problems is the product solving and how is that benefiting you?
Customer case management and routing
Service on the go
What do you like best about the product?
Ability to configure service related features easily using out of the box features
What do you dislike about the product?
Developing lightning component and testing needs many steps, needs to be simplified
What problems is the product solving and how is that benefiting you?
Manage internal IT ticket
It is good
What do you like best about the product?
Email to case web to case. Email to case is amazing
What do you dislike about the product?
Listview button customization. I created button but did not hide them from other profile
What problems is the product solving and how is that benefiting you?
I am not sure now
Fantastic service
What do you like best about the product?
We love the ability to put our service team in Salesforce to integrate with the rest of the company.
What do you dislike about the product?
We haven't seen a lot of downsides yet to the Service Cloud.
What problems is the product solving and how is that benefiting you?
It helps us keep everything in one place.
Mapping out our journey into Service Cloud
What do you like best about the product?
We are new to and just beginning our service cloud mapping journey.
What do you dislike about the product?
No hurdles yet thankfully, map is looking strong!
What problems is the product solving and how is that benefiting you?
In field inventory, customer contract and complaints, customer call center, orders and invoices
Runs our Fleet Support organization
What do you like best about the product?
Everything in the same ecosystem and enables us to see across divisions
What do you dislike about the product?
File management is lacking and could be better
What problems is the product solving and how is that benefiting you?
Servicing our customers needs
Service Cloud Review
What do you like best about the product?
Service Cloud enables agents to be most efficient in their workflow Case auto-assignment rules, intelligent UX, integrated Knowledge articles, and Case Manager tools.
What do you dislike about the product?
For some customers the cost can be higher than their available budget.
What problems is the product solving and how is that benefiting you?
Service cloud enables our team to manage a heavy call load while not expanding staffing needs.
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