Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Excellent Product
What do you like best about the product?
Very useful for managing large amounts of customer data and outputting useful metrics.
What do you dislike about the product?
Some features are counterintuitive, could be a bit more user-friendly.
What problems is the product solving and how is that benefiting you?
Our customers have long term contracts with us, Service Cloud is how we manage that.
Very good product helping us to simplify things for servicing agents
What do you like best about the product?
Loads of options to build ootb or customise
What do you dislike about the product?
Integrations without something such as mulesoft can be a challenge
What problems is the product solving and how is that benefiting you?
Helping modernise desperate systems and bring the experience together
I am fairly new to Salesforce service cloud.
What do you like best about the product?
We are able to see everything about out customers in one place. The one stop shop connection is a major plus for our specialist.
What do you dislike about the product?
User management. To get our specialist upload we had to turn to dataloader which has been a bit of a headache.
What problems is the product solving and how is that benefiting you?
Its putting our customers data in one place. The previous product we had a lot of unnecessary clicks which we wanted to reduce for our specialist and customers.
Used for event management
What do you like best about the product?
The way we use it for event management. We are really happy with it
What do you dislike about the product?
Difficult user licence model, could be easier
What problems is the product solving and how is that benefiting you?
No idea
Service cloud for events management
What do you like best about the product?
Self service capabilities to allow our customers a smooth experience using the channel and time they prefer
What do you dislike about the product?
Complex licensing model for add on modules
What problems is the product solving and how is that benefiting you?
Faster support for our customers when they need it and faster case resolution
Better User Experience Internally and Externally
What do you like best about the product?
Service Cloud allowed our company to customize the application to provide our external customer and internal team a better user experience. We are able to customize objects and create functionalities that created efficiencies within our operations. What is best is that as we use this ecosystem, we are able to pull data necessary for each activity without skipping a beat.
What do you dislike about the product?
As we move to other salesforce platform, it doesn't integrate well and when we create an update, it's not a one size fit all service cloud, health cloud or life science cloud.
What problems is the product solving and how is that benefiting you?
Able to empower our team to make necessary changes that fits their business process with minimal reliance on IT for changes.
My service cloud experience
What do you like best about the product?
It integrates multiple communication channels into a single interface, ensuring seamless customer interactions.
What do you dislike about the product?
The endless multiple option of set up can be cumbersome
What problems is the product solving and how is that benefiting you?
It is allowing us to capture customer support request through our website
It’s everything a company need
What do you like best about the product?
The agility and easy use to service agents, managers and teams in general to manage requests
What do you dislike about the product?
Lack of more native connectors to external systems
What problems is the product solving and how is that benefiting you?
Manage public sector cases
Great service for customer facing teams
What do you like best about the product?
Being able to add cases for contacts and accounts and have all the info in one place is great.
What do you dislike about the product?
I have no complaints. Service Cloud has been great.
What problems is the product solving and how is that benefiting you?
Providing visibility into the questions our customers are asking across all of our teams.
Salesforce administrator
What do you like best about the product?
Customers can search for solutions themselves and implement them without speaking to a customer service agent
What do you dislike about the product?
It might be difficult for some users to grasp the solution without any training or speaking to a real person
What problems is the product solving and how is that benefiting you?
Saving everybody's time, customers, service agents etc.
showing 1,341 - 1,350