Agentforce Service
Salesforce, Inc.External reviews
7,032 reviews
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Service cloud drives
What do you like best about the product?
Automation case creation, assignments, auto response are very helpful features
What do you dislike about the product?
Not all can be done declaratively, still require development for complex logic
What problems is the product solving and how is that benefiting you?
Streamline case process
Very configurable to your needs
What do you like best about the product?
So flexible. Able to use it to solve multiple issues
What do you dislike about the product?
Nothing about the product, it was the Cost of add-on apps, storage, etc
What problems is the product solving and how is that benefiting you?
Centralized customer data and activities
Speedy services
What do you like best about the product?
Helpful resolutions for my team members.
What do you dislike about the product?
Salesforce is not as easy for varied employees
What problems is the product solving and how is that benefiting you?
User interface and general support
Service Cloud - Great CRM for Distributed Marketing
What do you like best about the product?
Service cloud made it easy for our team to integrate a list validation and mapping process to give our disparate team members the ability to easily customize and send out event communications. The integration to marketing cloud is seemless
What do you dislike about the product?
I don't have any downsides at the moment
What problems is the product solving and how is that benefiting you?
The ability for disparate teams to easily customize and send emails without having in-depth knowledge of Marketing Cloud
Case management is a life saver!
What do you like best about the product?
Case management is a breeze. We are using cases for 3 different units so far to help manage customer service, IT procurement and promotional requests. Each unit has different requirements but they all need email, chatter and tasks.
What do you dislike about the product?
Only downside is the page layout/formatting for cases is only available for that object. A lot of users wished they could have the layout like cases but for their custom a
What problems is the product solving and how is that benefiting you?
Case management and activity tracking. It really helps for communication both external and internal. Tracking makes it easy to see what the conversations are and when they are happening.
If you can use Excel, you can use Salesforce Service Cloud
What do you like best about the product?
Everything, it's simplified for everyday use and easy for everyone.
What do you dislike about the product?
It's a manual process, you have to know fields to use the product of course.
What problems is the product solving and how is that benefiting you?
It streamlines communications.
The best service platform
What do you like best about the product?
Service cloud provides flexibility to accommodate complex business logic. The out of the box features are easy to configure and the service console it is fantastic
What do you dislike about the product?
There are some limitations that haven't been addressed in several years
What problems is the product solving and how is that benefiting you?
It provides visibility about customer cases and interactions with our product
Data Governance
What do you like best about the product?
It's Scalability and flexibility and easy ti build requirements against your needs.
What do you dislike about the product?
It's expensive but worth it.Would suggest getting a deliver partner focused on your requirements and milestones.
What problems is the product solving and how is that benefiting you?
Having customer data in one place.
Service Cloud Review
What do you like best about the product?
Worked with the product and implemented it for a complex product org
What do you dislike about the product?
Super flexible and complex so need to watchout
What problems is the product solving and how is that benefiting you?
Streamlined processes
Good offering
What do you like best about the product?
Ability to review customer 360 data is good
What do you dislike about the product?
Difficult to merge all data in the cloud
What problems is the product solving and how is that benefiting you?
Contacting people
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