Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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Software Engineer in Salesforce
What do you like best about the product?
Salesforce service cloud provides capabilities including social media integration, self-service portals, call center administration, and case management, Salesforce Service Cloud offers a feature-rich platform. It also provides highly customizable, and businesses can tailor it to their specific needs and workflows
What do you dislike about the product?
Salesforce service cloud is expensive to implement since it is very costly it is hard for small startup to use it. Setting up the Salesforce service cloud is very complex.
What problems is the product solving and how is that benefiting you?
It helps me solve many business related problems which is very complex to handle
Sales Admin
What do you like best about the product?
Easy-Flxible-Efficiency-Can connect people with each other
What do you dislike about the product?
Some glitches when use - Sometimes error
What problems is the product solving and how is that benefiting you?
Followup with all company
Good Expectations with Salesforce
What do you like best about the product?
What I like most about Salesforce Service cloud is how easy it is too store and edit prospects information.
What do you dislike about the product?
At this moment I am having opt in and opt out issues, I have yet to speak with support so maybe this can easily be resolved.
What problems is the product solving and how is that benefiting you?
Salesforce is allowing me have my prospects contact and company information in front of me before entering a chat.
Good tools to be more orginzed
What do you like best about the product?
Certainly! Salesforce Feedback Management allows you to gain insights into what your customers and users think, helping you refine your customer feedback strategy. With this tool, you can create engaging, personalized surveys using an easy-to-use editor. Different question types allow you to gather relevant data, and survey responses are mapped to customer records in your organization. You can then export survey data, create reports, and share insights with your company¹.
What do you dislike about the product?
You need to have time to setup all input data
What problems is the product solving and how is that benefiting you?
Data analysis
A decent UI Experience for all
What do you like best about the product?
the ease of navigation
the numerous ways that salesforce can be changed to suit a persons need
the real time tracking
the numerous ways that salesforce can be changed to suit a persons need
the real time tracking
What do you dislike about the product?
it can be difficult to know hwo to represent information if you don't know how to manipulate the page
What problems is the product solving and how is that benefiting you?
being able to track all open tasks and projects across multiple teams and people allowed for me to see which deadlines I may have been falling behind in and track the questions and responses I've gotten from the stakeholder
I was able to filter down to the areas of what my other teammates were working on to see if I could lend any assistance when I had a free minute
I was able to filter down to the areas of what my other teammates were working on to see if I could lend any assistance when I had a free minute
Easy to use and follow a narrative use case
What do you like best about the product?
User friendly and helpful in identifying use cases and related data
What do you dislike about the product?
There are limited possibilities in adding new fields and filters and insufficient UI flexibility for self-service reports and views.
What problems is the product solving and how is that benefiting you?
Helps create visibility between teams and a way to review customer data in Customer Success and identify key next steps and action plans.
Great way to leverage technology to understand customers, and resolve challenges
What do you like best about the product?
Ability to engage, record and resolve customer issues promptly and accurately.
What do you dislike about the product?
High cost for consumers, and even more difficult to roll out for enterprise.
What problems is the product solving and how is that benefiting you?
Ability to leverage customer insights, reporting and features allow for a more immediate and prompt resolution.
Salesforce Service Cloud improved customer service operations
What do you like best about the product?
Salesfroce service cloud has a interface that is easy to navigate.
In service cloud ,Email to Case is a wonderful feature which automates the case creation,this feature reduce the work load manually done by the sales reps.
In service cloud ,Email to Case is a wonderful feature which automates the case creation,this feature reduce the work load manually done by the sales reps.
What do you dislike about the product?
In Salesforce Service cloud the enterprise edition which is very powerful and flexible can be pricey for small business.
What problems is the product solving and how is that benefiting you?
I faced a work load in having the same process repeatedly by more clicks and Macros reduced my work load lesser by avoid the repeated tasks with clicks
Very useful but requires a thorough setup
What do you like best about the product?
Salesforce can allow you to visualise and map your sales and marketing process from start to finish and is incredibly versatile. It gives you the freedom to create a completely tailored experience to help bring to life your sales strategy and integrate inumerable 3rd oarty services
What do you dislike about the product?
It requires a lot of set up due to the extensive customisablility and can get reall complex really quickly if youre not a salesforce engineer
What problems is the product solving and how is that benefiting you?
communication with clients, slaes & marketing, and soltions engineers
Service Cloud Enchancements
What do you like best about the product?
Service cloud is a user friendly application and also an one stop solution whereas, it actually helps to fufill the technical requirements in just point and clicks.Its quick responses to inquiries and issues and provides personalized service experience with its extra-ordinary automation tools like case managament , knowledge base , contact center , live chats with service agents and so on.By Implementing Salesforce service cloud it actually gives a holistic business Values in order to provide customized solution. Customer Support efficiencies like contact center which helps CCE'S to connect with cases effortlessly without Integrating with thirdy party systems , Though seamless integration add-ons in service cloud.
What do you dislike about the product?
Cost and user restrictions on certain editions to explore or learn with limited resources.It actually bridges the customer solutions but still for every single additionality for single feature , it requires a cost per user.Also ,licenses amount is also a bit costlier comparing to other CRM'S
What problems is the product solving and how is that benefiting you?
Basically service cloud helps our businesses by managing customer interactions for the case request by responding in fraction of seconds and also assigning in priority/queue-based routing to the respective respresentatives is also major solution in service cloud. Rather than that , live chat with sales teams and website integrations and managing knowledge base of the products with SLA 's helps representatives to work effortlessly on the assigned cases.Contact center is also a foremost functionality for CCE to makecalls within the application .Service cloud Show starrer for any kind of service related requirements whereas starting from case management , contact center , business complainances .Customer communications in either integrating systems from third party and also single sign-on options ehich acts effortlessly in either ways to fullfil the requirements.
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