Agentforce Service
Salesforce, Inc.External reviews
7,044 reviews
from
and
External reviews are not included in the AWS star rating for the product.
My service cloud experience
What do you like best about the product?
It integrates multiple communication channels into a single interface, ensuring seamless customer interactions.
What do you dislike about the product?
The endless multiple option of set up can be cumbersome
What problems is the product solving and how is that benefiting you?
It is allowing us to capture customer support request through our website
It’s everything a company need
What do you like best about the product?
The agility and easy use to service agents, managers and teams in general to manage requests
What do you dislike about the product?
Lack of more native connectors to external systems
What problems is the product solving and how is that benefiting you?
Manage public sector cases
Great service for customer facing teams
What do you like best about the product?
Being able to add cases for contacts and accounts and have all the info in one place is great.
What do you dislike about the product?
I have no complaints. Service Cloud has been great.
What problems is the product solving and how is that benefiting you?
Providing visibility into the questions our customers are asking across all of our teams.
Salesforce administrator
What do you like best about the product?
Customers can search for solutions themselves and implement them without speaking to a customer service agent
What do you dislike about the product?
It might be difficult for some users to grasp the solution without any training or speaking to a real person
What problems is the product solving and how is that benefiting you?
Saving everybody's time, customers, service agents etc.
Omnichannel Support
What do you like best about the product?
Omnichannel Support: It provides seamless communication across different channels (email, chat, social media, phone), which ensures that customers receive consistent support no matter how they reach out.
What do you dislike about the product?
No complaints. I enjoy it all. I love using the software
What problems is the product solving and how is that benefiting you?
It's making a lot easier for communications and to get people to the right solution
Service cloud
What do you like best about the product?
That an organization can customize it to fit their needs
What do you dislike about the product?
When designing the customer portal it makes the users login every single time for customers.
What problems is the product solving and how is that benefiting you?
Users are reporting issues (service requests) within our city and it's all in one central location for our staff to take these issues and address them
Great product, needs some enhancements
What do you like best about the product?
It gives our agents all the customers information at their fingertips. They can navigate around easily and see a lot about the individual.
What do you dislike about the product?
It feels clunky at times, I was there was a better way to show the synopsis of that customers previous case experience
What problems is the product solving and how is that benefiting you?
It allows fantastic case tracking ability. We know where in the case process our customers are.
Out of the Box solution
What do you like best about the product?
Minimal customization, great support, boosts productivity
What do you dislike about the product?
nothing specific that I've noticed so far
What problems is the product solving and how is that benefiting you?
Solving the internal team issues
Excited to see the future of Service Cloud
What do you like best about the product?
We love the 360° perspectives we get on our patients and employees. We are able to unlock data from our systems to allow our world class innovators achieve DREAM like success.. Here at DreamForce '24.
What do you dislike about the product?
Are you kidding? Let's get on board people.
What problems is the product solving and how is that benefiting you?
Unlocking data
Platform value
What do you like best about the product?
Ability to have the same critical data and insights in the same platform for service execution, and value delivery.
What do you dislike about the product?
Perhaps the need to customize to fit the exact needs.
What problems is the product solving and how is that benefiting you?
How to drive scale.
showing 1,381 - 1,390