Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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Salesforce service cloud review
What do you like best about the product?
We have implemented Salesforce Service Cloud for many customers. Our support team uses Salesforce Service Cloud. It provides basic practice related to case management, which is the knowledge base of the text. It provides basic functionality for case assignment and case escalation management. Additionally, Salesforce platform features such as Flows, Apex, and LWC allow you to automate tasks based on your business needs. The standard platform also includes external reporting and dashboard controls. Salesforce Service Cloud for medium and large support organizations can increase your productivity by ensuring that you have all customer information (purchased products, previous cases, etc.) in response to the support ticket. In addition, support staff will have access to the knowledge base that is relevant to your case.
What do you dislike about the product?
Like any large product, it can be complex for new users to build expertise on Salesforce Service cloud
The Starter Suite (Group Edition) and Pro Suite (Professional Edition) have limited features related to customizing the platform
The Starter Suite (Group Edition) and Pro Suite (Professional Edition) have limited features related to customizing the platform
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud is available on the browser. It can be accessed from anywhere. It is quite reliable and downtimes are planned and informed well in advance by Salesforce. Application errors or unplanned outages are very rare. When they do happen, they are resolved promptly. The downtime are published on the website https://trust.Salesforce.com
Salesforce Service cloud feedback
What do you like best about the product?
It is easy to setup the salesforce platform and APIS. I have developed custom object, validation ruls, formulas, flows, layout, etc over the last 2 years. its very flexibe in tems of usage and also customer support even helpful in terms of support in error resulotions. The salesforce API intergration Set up is also critical but you can easily implement in lower environment.
What do you dislike about the product?
The cost of different edition is bit higher than in past.
What problems is the product solving and how is that benefiting you?
We set up different case assignment process that assigns cases to respective teams according the issue reported.
Everything needed into one platform
What do you like best about the product?
In our business we've introduced Service Cloud especially as a way to streamline communication with our customers. Having Cases displayed easily and connected to all other Objects and Records allows the customer support team to easily identify the needs and understanding each individual Account's circumstances.
What do you dislike about the product?
When releasing new integrations it might become slow.
What problems is the product solving and how is that benefiting you?
The use of Service Cloud is not only streamlining our processes but also increasing productivty and time to close cases.
CRM platform that meets customer service with improved sales knowledge
What do you like best about the product?
Automated workflows and built-in tools for asset and order management.
What do you dislike about the product?
Email functionality in the system. Not notified about new emails.
What problems is the product solving and how is that benefiting you?
Ability to communicate with customers by email, web forms, chat, social media.
Great Service
What do you like best about the product?
It is a robust and really powerful customer service tool. Great for larger organizations.
What do you dislike about the product?
It is costly for small startups and also think that initial setup is a bit tricky.
What problems is the product solving and how is that benefiting you?
It's ability to provide all in one customer service solution is the best.
Salesforce Review
What do you like best about the product?
I preferred Salesforce classic to the lightening version. I liked the ease of producing reports and managing data.
What do you dislike about the product?
Lightening was quite difficult to pick up, and less intuative.
What problems is the product solving and how is that benefiting you?
Storing customer information, for contact details etc...
Streamlining Workflow
What do you like best about the product?
Easy to navigate and easy to acess the analytics
What do you dislike about the product?
In order to change things, somethin git take a while to load, but this could be due to the options that out team have clicked on.
What problems is the product solving and how is that benefiting you?
Have access to all oppps, data in one place
a flexible CRM
What do you like best about the product?
It's flexibility, customization, robust reporting capabilities and integration capacity with other applications within companies.
What do you dislike about the product?
The implementation could be overwhelming for small companies
What problems is the product solving and how is that benefiting you?
customer and sales traceability. Salesforce is the perfect tool to keep clients' information and ensure effective and optimal communication processes.
Powerful Service Desk solution on an Enterprise-grade technology platform
What do you like best about the product?
One of the best things about Service Cloud is that it resides on the same platform as our CRM (Salesforce) and therefore natviely appears inside the system and is easily accessible to users
The product also has a depth & breadth of features which are able to support all of our requirements.
Finally, Salesforce platform is a configurable system so additional functionality and automation can be developed using in-house Salesforce skills
The product also has a depth & breadth of features which are able to support all of our requirements.
Finally, Salesforce platform is a configurable system so additional functionality and automation can be developed using in-house Salesforce skills
What do you dislike about the product?
With every Service agent needing a license the cost can quickly become astronomical as Salesforce do not provide 'lower-level' licences
What problems is the product solving and how is that benefiting you?
It provides customers with the ability to quick and efficiently resolve issues while I can focus on other aspects of my job
Service Cloud Knowledge is awesome
What do you like best about the product?
Being able to keep all of our help articles in one place and being able to easily pull them into cases has been a game changer.
What do you dislike about the product?
Getting everything compiled took some time, but that was on our end, not service cloud.
What problems is the product solving and how is that benefiting you?
Solving customer questions is much easier now with service cloud
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