Agentforce Service
Salesforce, Inc.External reviews
7,044 reviews
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Great way to leverage technology to understand customers, and resolve challenges
What do you like best about the product?
Ability to engage, record and resolve customer issues promptly and accurately.
What do you dislike about the product?
High cost for consumers, and even more difficult to roll out for enterprise.
What problems is the product solving and how is that benefiting you?
Ability to leverage customer insights, reporting and features allow for a more immediate and prompt resolution.
Salesforce Service Cloud improved customer service operations
What do you like best about the product?
Salesfroce service cloud has a interface that is easy to navigate.
In service cloud ,Email to Case is a wonderful feature which automates the case creation,this feature reduce the work load manually done by the sales reps.
In service cloud ,Email to Case is a wonderful feature which automates the case creation,this feature reduce the work load manually done by the sales reps.
What do you dislike about the product?
In Salesforce Service cloud the enterprise edition which is very powerful and flexible can be pricey for small business.
What problems is the product solving and how is that benefiting you?
I faced a work load in having the same process repeatedly by more clicks and Macros reduced my work load lesser by avoid the repeated tasks with clicks
Very useful but requires a thorough setup
What do you like best about the product?
Salesforce can allow you to visualise and map your sales and marketing process from start to finish and is incredibly versatile. It gives you the freedom to create a completely tailored experience to help bring to life your sales strategy and integrate inumerable 3rd oarty services
What do you dislike about the product?
It requires a lot of set up due to the extensive customisablility and can get reall complex really quickly if youre not a salesforce engineer
What problems is the product solving and how is that benefiting you?
communication with clients, slaes & marketing, and soltions engineers
Service Cloud Enchancements
What do you like best about the product?
Service cloud is a user friendly application and also an one stop solution whereas, it actually helps to fufill the technical requirements in just point and clicks.Its quick responses to inquiries and issues and provides personalized service experience with its extra-ordinary automation tools like case managament , knowledge base , contact center , live chats with service agents and so on.By Implementing Salesforce service cloud it actually gives a holistic business Values in order to provide customized solution. Customer Support efficiencies like contact center which helps CCE'S to connect with cases effortlessly without Integrating with thirdy party systems , Though seamless integration add-ons in service cloud.
What do you dislike about the product?
Cost and user restrictions on certain editions to explore or learn with limited resources.It actually bridges the customer solutions but still for every single additionality for single feature , it requires a cost per user.Also ,licenses amount is also a bit costlier comparing to other CRM'S
What problems is the product solving and how is that benefiting you?
Basically service cloud helps our businesses by managing customer interactions for the case request by responding in fraction of seconds and also assigning in priority/queue-based routing to the respective respresentatives is also major solution in service cloud. Rather than that , live chat with sales teams and website integrations and managing knowledge base of the products with SLA 's helps representatives to work effortlessly on the assigned cases.Contact center is also a foremost functionality for CCE to makecalls within the application .Service cloud Show starrer for any kind of service related requirements whereas starting from case management , contact center , business complainances .Customer communications in either integrating systems from third party and also single sign-on options ehich acts effortlessly in either ways to fullfil the requirements.
Salesforce service cloud review
What do you like best about the product?
We have implemented Salesforce Service Cloud for many customers. Our support team uses Salesforce Service Cloud. It provides basic practice related to case management, which is the knowledge base of the text. It provides basic functionality for case assignment and case escalation management. Additionally, Salesforce platform features such as Flows, Apex, and LWC allow you to automate tasks based on your business needs. The standard platform also includes external reporting and dashboard controls. Salesforce Service Cloud for medium and large support organizations can increase your productivity by ensuring that you have all customer information (purchased products, previous cases, etc.) in response to the support ticket. In addition, support staff will have access to the knowledge base that is relevant to your case.
What do you dislike about the product?
Like any large product, it can be complex for new users to build expertise on Salesforce Service cloud
The Starter Suite (Group Edition) and Pro Suite (Professional Edition) have limited features related to customizing the platform
The Starter Suite (Group Edition) and Pro Suite (Professional Edition) have limited features related to customizing the platform
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud is available on the browser. It can be accessed from anywhere. It is quite reliable and downtimes are planned and informed well in advance by Salesforce. Application errors or unplanned outages are very rare. When they do happen, they are resolved promptly. The downtime are published on the website https://trust.Salesforce.com
Salesforce Service cloud feedback
What do you like best about the product?
It is easy to setup the salesforce platform and APIS. I have developed custom object, validation ruls, formulas, flows, layout, etc over the last 2 years. its very flexibe in tems of usage and also customer support even helpful in terms of support in error resulotions. The salesforce API intergration Set up is also critical but you can easily implement in lower environment.
What do you dislike about the product?
The cost of different edition is bit higher than in past.
What problems is the product solving and how is that benefiting you?
We set up different case assignment process that assigns cases to respective teams according the issue reported.
Everything needed into one platform
What do you like best about the product?
In our business we've introduced Service Cloud especially as a way to streamline communication with our customers. Having Cases displayed easily and connected to all other Objects and Records allows the customer support team to easily identify the needs and understanding each individual Account's circumstances.
What do you dislike about the product?
When releasing new integrations it might become slow.
What problems is the product solving and how is that benefiting you?
The use of Service Cloud is not only streamlining our processes but also increasing productivty and time to close cases.
CRM platform that meets customer service with improved sales knowledge
What do you like best about the product?
Automated workflows and built-in tools for asset and order management.
What do you dislike about the product?
Email functionality in the system. Not notified about new emails.
What problems is the product solving and how is that benefiting you?
Ability to communicate with customers by email, web forms, chat, social media.
Great Service
What do you like best about the product?
It is a robust and really powerful customer service tool. Great for larger organizations.
What do you dislike about the product?
It is costly for small startups and also think that initial setup is a bit tricky.
What problems is the product solving and how is that benefiting you?
It's ability to provide all in one customer service solution is the best.
Salesforce Review
What do you like best about the product?
I preferred Salesforce classic to the lightening version. I liked the ease of producing reports and managing data.
What do you dislike about the product?
Lightening was quite difficult to pick up, and less intuative.
What problems is the product solving and how is that benefiting you?
Storing customer information, for contact details etc...
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